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Colorado Springs, Colorado, United States · On-site
$65k–$68k/yr
Entry level
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Health savings account, Telehealth resources, Life insurance
Posted 6d ago
~40 hrs/week
Responsibilities
The Ropes Course Attendant is responsible for ensuring guest safety by providing equipment, safety instructions, and monitoring navigation on the course. They also handle guest registration, retail merchandising, and cash transactions at the point-of-sale system.
Requirements
Candidates must be at least 18 years old with at least some high school education and the ability to work at heights of 30 feet or more. Applicants must possess basic math skills, strong customer service abilities, and successfully pass a background check and drug screen.
Full job description
Pay: $16.00 per hour
At Great Wolf, the Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Ropes Course attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.
Join our Pack:
•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Essential Duties & Responsibilities
Communicates with guests to process registration and complete orders
Educates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelines
Outfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead track
Inspects all safety equipment to ensure proper function
Ability to assess and assist in possible emergency situations and help scared participants
Ensures the daily operation adheres to operating procedure guidelines
Provides outstanding customer service and engages in suggestive selling
Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
Must successfully complete ropes course and annual training covering operating procedures and technical competencies
Assists in other retail outlets/attractions as needed
Basic Qualifications & Skills
Must be 18 years or older
Some High School education or equivalent
Must be comfortable being at heights of 30 feet or more for extended periods of time
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background check and drug screen
Estimated Salary Range:
- $16.00 per hour annual base salary
An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions:
Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
Position Close Date:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
If you’re searching for a job with exciting opportunities, rewarding benefits, and lots of growth potential, look no further than Great Wolf Lodge. We’re North America’s largest family of indoor water park resorts dedicated to bringing joy to families, and we’re looking for passionate, dedicated professionals to help us in our mission.
Running with our Pack is a one-of-kind experience. Our resorts offer fun-filled attractions, extraordinary entertainment, delectable dining, and imaginative retail offerings. Our talented Pack Members provide exceptional service to help families create unforgettable memories, in a fast-paced and fun environment. Along with the camaraderie that comes with being a member of our Pack, all of our employees have access to acclaimed management training programs and numerous advancement opportunities. There’s no limit to what you can achieve as part of our Pack.
Growing from a single resort to 23 lodges and counting, Great Wolf has spent 25 + years strengthening ourselves into one of North America’s top destinations for family fun. And we’re committed to ensuring every employee gets the training, career growth, benefits, and support to make the experience of working with us the best it can be. When you run with our Pack, it’s more than just a job—it’s an adventure.
Offices: 350 N Orleans St, Chicago, Illinois, US · 525 Junction Rd, Madison, WI 53717, US · 1700 Nations Dr, Gurnee, Illinois 60031, US · 1400 Great Wolf Drive, Wisconsin Dells, Wisconsin 53965, US · 9494 Federal Dr, Colorado Springs, Colorado 80921, US
Family entertainmentfamily traditionsMeetingsConferencesFamily ReunionsVacationsAttractionsand WaterparkResorts
If you’re searching for a job with exciting opportunities, rewarding benefits, and lots of growth potential, look no further than Great Wolf Lodge. We’re North America’s largest family of indoor water park resorts dedicated to bringing joy to families, and we’re looking for passionate, dedicated professionals to help us in our mission.
Running with our Pack is a one-of-kind experience. Our resorts offer fun-filled attractions, extraordinary entertainment, delectable dining, and imaginative retail offerings. Our talented Pack Members provide exceptional service to help families create unforgettable memories, in a fast-paced and fun environment. Along with the camaraderie that comes with being a member of our Pack, all of our employees have access to acclaimed management training programs and numerous advancement opportunities. There’s no limit to what you can achieve as part of our Pack.
Growing from a single resort to 23 lodges and counting, Great Wolf has spent 25 + years strengthening ourselves into one of North America’s top destinations for family fun. And we’re committed to ensuring every employee gets the training, career growth, benefits, and support to make the experience of working with us the best it can be. When you run with our Pack, it’s more than just a job—it’s an adventure.
Offices: 350 N Orleans St, Chicago, Illinois, US · 525 Junction Rd, Madison, WI 53717, US · 1700 Nations Dr, Gurnee, Illinois 60031, US · 1400 Great Wolf Drive, Wisconsin Dells, Wisconsin 53965, US · 9494 Federal Dr, Colorado Springs, Colorado 80921, US
Family entertainmentfamily traditionsMeetingsConferencesFamily ReunionsVacationsAttractionsand WaterparkResorts