Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Claims Management, Strategic Planning, Employee Development, Casualty Claims, Property Claims
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Customer Service, Professional Editing, Database Maintenance, Risk Management, Microsoft Excel
Schaumburg, Illinois, United States · Hybrid
$70k–$80k/yr
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Underwriting, Financial Statement Analysis, Risk Selection, Pricing, Broker Relationship Management
Lawrence, Kansas, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Clerical Support, Data Entry, Document Indexing, Records Management, Claims Processing
Ohio, United States · Remote OK
$60k–$70k/yr
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Financial Analysis, Financial Modeling, SQL, Excel, Risk Evaluation
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Fixed Asset Accounting, GAAP, Cash Reconciliation, Workday, Financial Analysis
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Benefits Administration, Leave of Absence Management, FMLA, ADA, ERISA
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Litigation Management, Legal Counseling, Insurance Law, Negotiation, Analytical Skills
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Data Analysis, SQL, Excel, Tableau, Power BI
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Claims Handling, Liability Evaluation, Claim Investigation, Negotiation, Case Management
Texas, United States · Remote OK
$50k–$65k/yr
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Crop Insurance Claims, Claim Investigation, Grain Marketing, Liability Evaluation, Claim Settlement
Windsor, Connecticut, United States · Hybrid
$125k–$185k/yr
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Underwriting, Financial Statement Analysis, Risk Selection, Pricing, Credit Analysis
Coral Gables, Florida, United States · On-site
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Underwriting, Financial Statement Analysis, Risk Assessment, Credit Analysis, Surety Bonding
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Sourcing Auditing, Oversight Analysis, Contract Improvement, Audit Controls, Procurement
Missouri, United States · Remote OK
$50k–$65k/yr
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Crop Insurance Claims, Claim Investigation, Grain Marketing, Liability Evaluation, Claim Settlement
Cincinnati, Ohio, United States · Hybrid
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Legal Counsel, Regulatory Compliance, Government Affairs, Legal Research, Contract Negotiation
Lakeland, Florida, United States · Hybrid
Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 polic…
Skills: Workers Compensation, Underwriting, Product Development, Regulatory Compliance, Risk Strategy
North Dakota, United States · Remote OK
$50k–$65k/yr
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Crop Insurance Claims, Claim Investigation, Grain Marketing, Liability Evaluation, Claim Settlement
New York, New York, United States · Hybrid
$210k–$255k/yr
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Underwriting, People Leadership, Portfolio Management, Risk Selection, Broker Relationship Management
Cincinnati, Ohio, United States · On-site
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" cu…
Skills: Security Patrols, Surveillance Monitoring, Incident Response, Access Control, Executive Protection
Cincinnati, Ohio, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the Alternative Market claims department by managing 54 professionals and overseeing the quality of reserving and settlement strategies. Partner with underwriting teams to provide insights on claims trends and ensure compliance with legal requirements.
Requires a bachelor's degree and over 10 years of leadership experience in casualty and property claims management. Candidates must have significant casualty expertise and the ability to travel up to 35% of the time.
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Alternative Markets specialized in mono-line and/or multi-line primary programs on either a traditional guaranteed cost (Specialty Programs) or risk-sharing basis (Agency, Association or Group Captives). Alternative Markets focuses on niche programs.
https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/alternative-markets
Our Alternative Markets Division is looking for a Head of Claims to work out of our downtown Cincinnati, OH office.
This person will report to the President of the Alternative Markets Division. The role has primary responsibility for managing the division’s claims group. This position will be a Divisional VP or Divisional SVP role, commensurate with experience.
As the leader of the Alternative Market claims department, this person will be responsible for these core functions, along with other duties as assigned:
Overall management of the claims department of 54 claims professionals and support staff, located in our Cincinnati headquarters and in remote locations across the country.
Responsible for performance, development and coaching of all claims staff.
Provides vision, goals, and direction and shares accountability for claims support staff located both inside and outside the division.
Provides input and actively participates in divisional meetings and training sessions.
Partners with underwriting teams to provide insights regarding claims trends and developments.
Offers support and counsel in connection with new business opportunities.
Provides tactical leadership and strategic direction to the department.
Monitors and analyzes data to ensure consistency in quality of reserving, strategies, and outcomes.
Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
Responsible for nurturing and enhancing a unique claims culture and maintaining high levels of employee engagement as well as a high level of customer service.
Provides advice on the resolution of claims files with ultimate authority over settlements / reserves within prescribed limits including oversight and strategy for large claims and overall litigation management. Submits recommendations to Corporate Claims on cases exceeding personal authority.
Provides vision, goals, and direction for claims process and outcome improvement initiatives through utilization of technology, vendor services, and innovative strategies.
Works closely with senior leadership team to help make sure the division meets budget and performance targets.
Performs other duties as assigned.
Bachelor’s degree is required.
10+ years of leadership experience with significant experience in management of casualty and property claims, including experience with strategic planning and employee development.
Previous experience working with multi-line claims, with particular focus in Liability, Property and Workers Comp.
Significant casualty expertise is required.
Must be results oriented and customer service focused.
Strong analytical and communication skills with the proven ability of partnering with individuals at all levels.
Ability to clearly articulate vision and objectives.
Insurance industry awareness and involvement.
Must be able to travel up to 35% of the time.
We offer competitive benefits packages for full-time and part-time employees. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
Excludes seasonal employees and interns.
For more than 150 years, customers have trusted us to protect what matters most to them. Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Our innovative and specialized insurance solutions are designed to serve niche marketplaces that we know well. With our deep expertise and financial strength, we have laid a foundation of success that has stood the test of time. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged in property and casualty insurance. With more than 35 specialty property and casualty insurance businesses, we’re well-positioned to offer tailored insurance solutions to meet businesses’ unique needs. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for 115 years (most recent rating evaluation of "A+" (Superior) affirmed December 11, 2025). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
Offices: 301 E Fourth Street, Cincinnati, OH 45202, US
For more than 150 years, customers have trusted us to protect what matters most to them. Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Our innovative and specialized insurance solutions are designed to serve niche marketplaces that we know well. With our deep expertise and financial strength, we have laid a foundation of success that has stood the test of time. Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged in property and casualty insurance. With more than 35 specialty property and casualty insurance businesses, we’re well-positioned to offer tailored insurance solutions to meet businesses’ unique needs. Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for 115 years (most recent rating evaluation of "A+" (Superior) affirmed December 11, 2025). The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
Offices: 301 E Fourth Street, Cincinnati, OH 45202, US
