Mercer County, New Jersey, United States · On-site
Entry level
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Diplomacy
Benefits: Opportunity for advancement Training & development Employee discounts Job Summary weekend closer Saturday -Sunday 12pm -7pm The Member Services Representative will be responsible for creating a positive member …
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Diplomacy
Riverside Township, New Jersey, United States · On-site
Mid level
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Dutie…
Skills: Staff Management, Customer Service, Recruiting, Hiring, Training
Washington Township, New Jersey, United States · On-site
Entry level
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication Skills, Problem Solving, Diplomacy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Diplomacy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication Skills, Problem Solving, Empathy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication Skills, Problem Solving, Empathy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication Skills, Problem Solving, Empathy
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Dutie…
Skills: Customer Service, Staff Management, Recruiting, Training And Development, Scheduling
Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Dutie…
Skills: Customer Service, Staff Management, Recruiting, Training And Development, Scheduling
West Boylston, Massachusetts, United States · On-site
Entry level
Now Hiring: Evening Closing Team Member (Part-Time) Schedule: Monday–Friday, 6:00 PM–10:00 PM We’re looking for a reliable, detail-oriented team member to join our evening team. The closing shift is one of the most impor…
Skills: Customer Service, Facility Maintenance, Cleaning, Attention To Detail, Time Management
West Boylston, Massachusetts, United States · On-site
Entry level
Now Hiring: Evening Closing Team Member (Part-Time) Schedule: Monday–Friday, 6:00 PM–10:00 PM We’re looking for a reliable, detail-oriented team member to join our evening team. The closing shift is one of the most impor…
Skills: Customer Service, Facility Maintenance, Cleaning, Time Management, Attention To Detail
Ewing Township, New Jersey, United States · On-site
Entry level
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Diplomacy
Ewing Township, New Jersey, United States · On-site
Entry level
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Diplomacy
Gloucester Township, New Jersey, United States · On-site
Entry level
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Diplomacy
Gloucester Township, New Jersey, United States · On-site
Entry level
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Diplomacy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication Skills, Problem Solving, Empathy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication Skills, Problem Solving, Empathy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication, Problem Solving, Empathy
Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Es…
Skills: Customer Service, Computer Proficiency, Communication Skills, Problem Solving, Diplomacy
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Part-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The representative is responsible for providing superior customer service to members and guests, including handling front desk activities and new member sign-ups. They also assist in maintaining club cleanliness and resolving member concerns professionally.
Requirements
Candidates must be at least 18 years old with a high school diploma or GED equivalent. A background in customer service and a passion for health and fitness are preferred.
Full job description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Related keywords
Customer ServiceFront DeskMember ServicesFitness IndustryHealth and WellnessAccount UpdatesClient RelationsClub Maintenance
Helping communities to be happier & healthier through accessible, high-quality fitness with exceptional hospitality!
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2023
Headquarters
Toms River, New Jersey
LinkedIn followers
2,247
Flynn Group entered the Planet Fitness system in 2023 with the acquisition of 37 clubs, and acquired 90+ more in 2026. This was our first step outside of restaurants and demonstrates the potential for us to grow more broadly across consumer-facing franchise businesses.
Offices: Toms River, New Jersey 08753, US · Coral Springs, Florida 33065, US
Helping communities to be happier & healthier through accessible, high-quality fitness with exceptional hospitality!
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2023
Headquarters
Toms River, New Jersey
LinkedIn followers
2,247
Flynn Group entered the Planet Fitness system in 2023 with the acquisition of 37 clubs, and acquired 90+ more in 2026. This was our first step outside of restaurants and demonstrates the potential for us to grow more broadly across consumer-facing franchise businesses.
Offices: Toms River, New Jersey 08753, US · Coral Springs, Florida 33065, US