North Canton, Ohio, United States · On-site
Goodwill Industries of Greater Cleveland and East Central Ohio seeks an Attended Donation Center (ADC) Trainer. Under the general supervision of the Transportation and ADC Manager, the Attended Donations Center Trainer i…
Skills: Training, Coaching, Communication, Customer Service, Donation Processing
Strongsville, Ohio, United States · On-site
Join us in making a positive impact at Goodwill in Strongsville! We're hiring part-time Cashier/Sales Floor Associates who are passionate about customer service, teamwork, and helping others. At Goodwill, every purchase …
Skills: Customer service, Communication skills, Cash handling, POS system operation, Merchandising
Canton, Ohio, United States · On-site
Donation Pricing Associate - Hardlines Goodwill - Jackson Township, Ohio Join us in making a positive impact in our local community through the work we do at Goodwill! We're hiring part-time Donation Pricing Associates t…
Skills: Pricing, Sorting, Merchandising, Inventory management, Customer service
Wintersville, Ohio, United States · On-site
Join our fun, flexible, fast-paced team at Goodwill Industries Greater Cleveland & East Central Ohio. We are hiring Donation Receiving Associates for our Wintersville, OH, location. We are looking for team players with e…
Skills: Customer Service, Donation Processing, Organization, Communication, Attention To Detail
Lyndhurst, Ohio, United States · On-site
Donation Center Attendant Full-Time | Day Shift Are you interested in a retail role that has a meaningful impact on your community? Join Goodwill as a Donation Center Attendant and be part of a mission-driven organizatio…
Skills: Customer service, Communication, Organization, Physical stamina, Lifting
Chesterland, Ohio, United States · On-site
Donation Center Attendant Full-Time | Day Shift Are you interested in a retail role that has a meaningful impact on your community? Join Goodwill as a Donation Center Attendant and be part of a mission-driven organizatio…
Skills: Customer Service, Donation Processing, Inventory Management, Organization, Communication
North Canton, Ohio, United States · On-site
Goodwill Industries of Greater Cleveland and East Central Ohio is hiring part-time eCommerce associates to join our North Canton, Ohio, team. In this role, you will perform functions related to selling and shipping colle…
Skills: E-commerce, Shipping, Inventory management, Product identification, Online sales
Cleveland, Ohio, United States · On-site
Join us in making a meaningful impact in Middleburg Heights! We are hiring retail associates to sort, hang, and tag quality apparel and domestic donations, ensuring quality standards for soft-line departments. You will u…
Skills: Apparel Sorting, Quality Assurance, Tagging, Customer Service, Fashion Trend Knowledge
Canton, Ohio, United States · On-site
Cashier / Sales Floor Associate (Part-Time) Goodwill - Canton, Ohio Join us in making a positive impact at Goodwill! We're hiring part-time Cashier/Sales Floor Associates who are passionate about customer service, teamwo…
Skills: Customer Service, Communication Skills, Basic Math, Cash Handling, Merchandising
North Canton, Ohio, United States · On-site
$13/hr–$17/hr
Join our fun, flexible, fast-paced team at Goodwill Industries Greater Cleveland & East Central Ohio. We are hiring part-time Donation Receiving Associates for our North Canton location. We are looking for team players w…
Skills: Customer service, Teamwork, Donation processing, Inventory management, Communication
Canton, Ohio, United States · On-site
Donation Pricing Associate Goodwill - Perry Join us in making a positive impact in our local community through the work we do at Goodwill! We're hiring full-time & part-time Donation Pricing Associates to process and pri…
Skills: Pricing, Sorting, Merchandising, Inventory management, Customer service
North Canton, Ohio, United States · On-site
Join Goodwill in making a meaningful impact in North Canton, Ohio! At Goodwill, we are dedicated to serving our community by providing high-quality goods, cultivating a supportive environment, and promoting an inclusive …
Skills: Apparel sorting, Quality assurance, Inventory management, Fashion trend awareness, Product inspection
Painesville, Ohio, United States · On-site
Cashier/Sales Floor Associate (Part-time) Goodwill - Painesville, Ohio Join us in making a positive impact at Goodwill! We're hiring part-time Cashier/Sales Floor Associates who are passionate about customer service, tea…
Skills: Customer service, Cash handling, POS system operation, Communication skills, Basic math skills
Mentor, Ohio, United States · On-site
Goodwill Industries of Greater Cleveland and East Central Ohio is hiring for their new store, opening soon in Mentor, Ohio! Join us in making a positive impact in our local community through the work we do at Goodwill! W…
Skills: Donation processing, Pricing, Merchandising, Inventory management, Customer service
Mayfield Heights, Ohio, United States · On-site
Join our fun, flexible, fast-paced team at Goodwill Industries Greater Cleveland & East Central Ohio. We are hiring Donation Receiving Associates for our Mayfield Heights location. We are looking for team players with gr…
Skills: Customer service, Teamwork, Donation processing, Inventory sorting, Record keeping
North Canton, Ohio, United States · On-site
Join our team at Goodwill Industries of Greater Cleveland & East Central Ohio! We're hiring full-time Box Truck Drivers. In this role, you will drive agency vehicles helping transport materials to and from donation cente…
Skills: Box truck driving, Vehicle operation, Material transport, Safety compliance, DOT regulation knowledge
Mayfield Heights, Ohio, United States · On-site
Donation Pricing Associate - Hardlines Goodwill - Mayfield Heights, Ohio Join us in making a positive impact in our local community through the work we do at Goodwill! We're hiring full-time Donation Pricing Associates t…
Skills: Pricing, Inventory Sorting, Merchandising, Quality Control, Brand Identification
North Canton, Ohio, United States · On-site
Join our team at Goodwill Industries of Greater Cleveland & East Central Ohio! We're hiring full-time Box Truck Drivers. In this role, you will drive agency vehicles helping transport materials to and from donation cente…
Skills: Box Truck Driving, Material Transport, Tow Motor Operation, DOT Compliance, Safe Driving
Canton, Ohio, United States · On-site
$18/hr–$19/hr
Are you looking to work in retail for a company that makes a positive difference in your community? Join the Goodwill team and help change a life today! We are hiring a Store Assistant Manager for our Canton, Ohio Route …
Skills: Retail Management, Store Operations, Sales Optimization, Budget Control, Cost Management
Cleveland, Ohio, United States · On-site
Material Handler - Cleveland Outlet Store Goodwill Industries of Greater Cleveland and East Central Ohio is hiring a Material Handler to join our team at our Cleveland outlet store! In this vital role, you will be at the…
Skills: Material Handling, Sorting, Customer Service, Equipment Operation, Safety Protocol Adherence
North Canton, Ohio, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The trainer is responsible for onboarding and training new staff at donation centers to ensure operational standards are met. They will monitor performance and provide ongoing coaching to maintain quality and safety protocols.
Candidates should have strong communication skills and the ability to instruct others effectively. Previous experience in a retail or donation center environment is preferred.
Goodwill Industries of Greater Cleveland and East Central Ohio seeks an Attended Donation Center (ADC) Trainer.
Under the general supervision of the Transportation and ADC Manager, the Attended Donations Center Trainer is responsible for training ADC team members at ADC sites, as needed. You are accountable for the overall image, customer service, stewardship of donations, and integrity of donor counts.
Essential Functions:
1. Ensures a work environment for a prompt, friendly, and courteous donor experience.
2. Opens and closes an ADC as required, including reporting a donor attendant's absence, assigning duties as applicable, and having complete control of operation functions as assigned.
3. Greets donors in a prompt, friendly, and courteous manner within 10 seconds; unloads donations from vehicles and maintains accurate daily counts of donations.
4. Hands every donor a receipt and ends every donor interaction with "You changed a life today, Thank you!"
5. Breaks down donations into categories.
6. Assist the Transportation and ADC manager in the sustainable projects (Cleveland Rocks/Rags/scan books) as needed.
7. Performs regular inspections and site visits to ADCs covering shifts, loss prevention review, training, schedule review, image, including proper attendant attire, supplies, and equipment, and proper donor greeting procedure.
8. Responsible for maintaining drive-through and trailer sites in accordance with image standards.
9. Responsible for ordering and maintaining supplies efficiently. Responsible to secure and appropriately using those supplies.
10. Communicates with leadership on opportunities found at each ADC and supports ADC peers on specific duties as needed or requested.
11. Adheres to all Goodwill personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries.
12. Assists supervisor with safety practices and incident/accident reporting.
13. Trains and coaches' performance of ADC team members.
14. Assists supervisor with OJT checklist completion, orientation checklist, site inspections, various reports, work requests, and performance management and recognition feedback.
15. May be asked to participate in activities outside of Goodwill.
16. Attends in-service and related training as assigned by ADC manager.
17. Deliver and pick up the ADC trailers to/from homes or businesses without the assistant manager.
18. Supports and engrains DGR MODE guiding principles in daily operations.
19. Other duties as assigned by the ADC manager.
Specific Experience/Skills/Abilities:
• Ability to develop and maintain effective working relationships with team leaders, team members, customers, donors, and trainees.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
• Ability to problem solve and make decisions independently as required.
• Ability to seek out internal and external resources to accomplish desired results.
• Ability to read, write, communicate, and perform basic mathematical skills related to the job.
• Ability to effectively use computer applications, including email, word processing, spreadsheets, and other applications as determined appropriate by Goodwill.
Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Background check required.
Donate. Shop. Change a Life for Good.
Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is a 501(c)3 Non-Profit that works to improve the quality of life and employment opportunities for all people. Our Mission Services Department offers a wide variety of programs and services that help local individuals build the life and employment skills they need to succeed. Goodwill operates Thrift Stores to supplement funding for these programs. Looking for a career that makes a difference in your life and in the lives of others? Look no further! A career with Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. gives you the opportunity to do just that - and have fun doing it! What makes Goodwill a unique employer? Our Beyond Great Program: Beyond Great Training for every employee consisting of customer service training (internal and external), how to enjoy work, going beyond great in all areas, fun days each month, shooting star recognition programs and more. Based on the book, The Dream Manager by Matthew Kelly, our on-site Dream Facilitators help employees articulate and achieve their personal and professional dreams. We offer a Wellness Program with annual health fair/screening, healthy-focused agency-wide campaigns and direct access to a health coach. Our Emerging Leader Program pairs up-and-coming leaders within Goodwill with mentors for a one-year program. Choose a career that allows you to grow and develop both personally and professionally within a fun environment – choose Goodwill!
Offices: 408 Ninth St. SW, Canton, Ohio 44707, US · 6880 Pearl Road Unit 1, Middleburg Heights, Ohio 44130, US · 1360 East 9th Street, Ste. 550, Cleveland, Ohio 44114, US · 1260 Monroe Street, Ste. 35, New Philadelphia, Ohio 44663, US · 103 Main Street, Wintersville, Ohio 43953, US
Donate. Shop. Change a Life for Good.
Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. is a 501(c)3 Non-Profit that works to improve the quality of life and employment opportunities for all people. Our Mission Services Department offers a wide variety of programs and services that help local individuals build the life and employment skills they need to succeed. Goodwill operates Thrift Stores to supplement funding for these programs. Looking for a career that makes a difference in your life and in the lives of others? Look no further! A career with Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. gives you the opportunity to do just that - and have fun doing it! What makes Goodwill a unique employer? Our Beyond Great Program: Beyond Great Training for every employee consisting of customer service training (internal and external), how to enjoy work, going beyond great in all areas, fun days each month, shooting star recognition programs and more. Based on the book, The Dream Manager by Matthew Kelly, our on-site Dream Facilitators help employees articulate and achieve their personal and professional dreams. We offer a Wellness Program with annual health fair/screening, healthy-focused agency-wide campaigns and direct access to a health coach. Our Emerging Leader Program pairs up-and-coming leaders within Goodwill with mentors for a one-year program. Choose a career that allows you to grow and develop both personally and professionally within a fun environment – choose Goodwill!
Offices: 408 Ninth St. SW, Canton, Ohio 44707, US · 6880 Pearl Road Unit 1, Middleburg Heights, Ohio 44130, US · 1360 East 9th Street, Ste. 550, Cleveland, Ohio 44114, US · 1260 Monroe Street, Ste. 35, New Philadelphia, Ohio 44663, US · 103 Main Street, Wintersville, Ohio 43953, US
