Workforce Assistant (Front-Desk Customer Service at Local Workforce Agency)
Colorado Springs, Colorado, United States · On-site
Entry level$50K raised
Applications due by August 14th, 2026 Job Description **This is a full-time, ongoing, assignment with a local workforce agency expected to last at least 2 years** (This is a temp-to-hire with the eligibility of full-time…
Skills: Customer service, Communication, Problem-solving, Data entry, Microsoft Office
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Workforce Assistant (Front-Desk Customer Service at Local Workforce Agency)
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Part-time
high school
Paid sick and safe time, 11 paid holidays
Posted 14d ago
~40 hrs/week
Responsibilities
The Workforce Assistant provides front-desk support by greeting clients, answering inquiries, and assisting job seekers with technology and job search resources. They also maintain accurate electronic filing systems and perform administrative tasks to ensure compliance with labor regulations.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong interpersonal and communication skills. Proficiency in Microsoft Office and the ability to handle sensitive information in a professional, high-volume environment are required.
Full job description
Applications due by August 14th, 2026
Job Description
This is a full-time, ongoing, assignment with a local workforce agency expected to last at least 2 years (This is a temp-to-hire with the eligibility of full-time permanent placement.)
Pay Range DOE: $25.013/hour
Work Schedule: Monday-Friday, 7:45AM-4:45PM (1 hour lunch)
Nights & weekends off with 11 paid holidays off per year
Work Location: Colorado Springs, CO 80907
This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
JOB SUMMARY:
Join our team as a Workforce Assistant and make a meaningful impact on the community by providing essential support to job seekers and employers. This full-time role offers an excellent opportunity to work in a dynamic environment where you will assist with greeting and guiding clients, coordinating job search activities, and supporting various office operations. As a Workforce Assistant, you will have the chance to enhance your skills in customer interaction, problem-solving, and community outreach while contributing to the success of our diverse client base. We offer a supportive workplace, opportunities for professional growth, and the satisfaction of knowing your work helps improve lives. Apply today to be a part of a dedicated team committed to making a difference!
ESSENTIAL FUNCTIONS:
Answers phones and greets customers, including job seekers, businesses, board members, elected officials, and visitors. Provides excellent customer service, with the philosophy of meeting people where they are and not where we think they should be.
Responds to phone, e-mail, texts, and in-person requests for information from internal and external customers and outside agencies.
Maintains complex electronic filing systems, logs, files, and databases with responsibility for the integrity of data collected and entered into the appropriate system to ensure compliance with U.S. Department of Labor and Colorado Department of Labor and Employment rules and regulations
Updates and maintains resource material for internal and external customers and outside agencies.
Composes and writes general correspondence, letters, and memos. Materials may be technical, complex, and confidential in nature.
Performs specialized functions for Federal, Local, and State departments, and community-based organizations groups, which may be of a complex, technical, or sensitive nature.
Demonstrates the ability to help customers with the latest technology in job searching, resume building, transferable skills matching, and labor marketing education, and more to assist with a quality job.
Provides exceptional customer service and technical support in a computer lab customer-driven environment
Performs other duties as required.
Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.
Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically
QUALIFICATIONS:
A flexible team player with the ability to work successfully in a changing customer service environment.
Interpersonal skills: Awareness of others reactions, empathy, and understanding. Handle sensitive and confidential situations and information from individuals with all backgrounds, life experiences, age, ethnicity, disabilities and more.
Ability to communicate effectively, both verbally and in writing, with co-workers, government officials, colleagues, applicants, and the public. Ability to provide excellent customer service.
Ability to assess customer needs, identify the appropriate next step, and connect individuals to the correct service area, staff member, resource, or referral.
Ability to manage multiple customer service channels, including in-person interactions, phone calls, email inquiries, and customer support in a computer lab or public-access technology environment.
Ability to provide accurate information, take clear messages, route inquiries appropriately, and follow through in a timely and professional manner.
Ability to recognize when a customer request, concern, or situation falls outside the scope of the position and seek guidance or escalation when appropriate.
Ability to remain calm, professional, and organized during busy, high-volume, unclear, or emotionally difficult customer service situations.
Familiarity with basic de-escalation techniques, including listening calmly, acknowledging concerns, communicating respectfully, and involving appropriate support when needed to help resolve customer concerns.
Ability to use standard office equipment including computer, fax machine, copier, etc. Proficient in Microsoft Office software: SharePoint, Word, Excel, PowerPoint, Outlook, texting, etc.
Maintain regular and punctual attendance.
Education:
High school diploma or equivalent education.
Other Requirements:
Must pass conditional post offer background investigation and drug screen.
Physical Requirements
*Duties are primarily performed in an office environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Goodwill of Colorado provided career development resources and life-skills training for nearly 150,000 Coloradans with disadvantages in 2023 —including military veterans, seniors, youth, and individuals who have a disability or barrier to employment. Through its thrift stores, donations, corporate partnerships and recycling processes, Goodwill has worked for more than a century in Colorado to ensure individuals have access to career and life pathways that allow them to live to their fullest potential.
Offices: 1460 W Garden of the Gods Rd, Colorado Springs, Colorado 80907, US · 6850 Federal Blvd, Denver, Colorado 80221, US
Goodwill of Colorado provided career development resources and life-skills training for nearly 150,000 Coloradans with disadvantages in 2023 —including military veterans, seniors, youth, and individuals who have a disability or barrier to employment. Through its thrift stores, donations, corporate partnerships and recycling processes, Goodwill has worked for more than a century in Colorado to ensure individuals have access to career and life pathways that allow them to live to their fullest potential.
Offices: 1460 W Garden of the Gods Rd, Colorado Springs, Colorado 80907, US · 6850 Federal Blvd, Denver, Colorado 80221, US