Jobs at GoNetspeed (Now Hiring) — 44 open

Technical Support Technician

Bangor, Maine, United States · On-site

Entry level$12M raised

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means commit…

Skills: Troubleshooting, Telecommunications, Customer Service, Network Analysis, Router Setup

GoNetspeed

Technical Support Representative

Rochester, New York, United States · On-site

$20/hr–$25/hr

Mid level$12M raised

Skills: Wi-Fi Troubleshooting, PON Networks, VoIP, Technical Support, Customer Service

GoNetspeed

Technical Support Technician

Phelps, New York, United States · On-site

Mid level$12M raised

Skills: Wi-Fi Troubleshooting, PON Networks, VoIP Support, Technical Troubleshooting, Customer Communication

GoNetspeed

Customer Experience Representative

New Gloucester, Maine, United States · On-site

$19/hr–$20/hr

Mid level$12M raised

Skills: Customer Service, Telecommunications, Interpersonal Communication, Conflict Resolution, Billing Analysis

GoNetspeed

OSP Engineer

New Bedford, Massachusetts, United States · On-site

$75k–$100k/yr

Mid level$12M raised

Skills: OSP Engineering, Project Management, AutoCAD, ESRI, Google Maps/Earth

GoNetspeed

Fiber Internet Sales Representative

Sloan, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Project Manager - Commercial Orders

Rochester, New York, United States · On-site

Mid level$12M raised

Skills: Project Management, Stakeholder Management, Budget Modeling, Risk Mitigation, Change Management

GoNetspeed

Fiber Internet Sales Representative

Lockport, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Fiber Internet Sales Representative

Lancaster, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Lineman- Berlin, CT

Berlin, Connecticut, United States · On-site

$22/hr–$30/hr

Entry level$12M raised

Skills: Aerial Construction, Underground Construction, Fiber Optic Splicing, Bucket Truck Operation, Pole Climbing

GoNetspeed

Fiber Designer

Rochester, New York, United States · On-site

$23/hr–$25/hr

Mid level$12M raised

Skills: 3GIS Fiber Management Tool, Microsoft Office, Splicing Procedures, Outside Plant Construction, Planning

GoNetspeed

Commercial Account Executive

Gorham, Maine, United States · Hybrid

$90k–$110k/yr

Entry level$12M raised

Skills: B2B Sales, MDU Sales, Cold Calling, Lead Generation, CRM Proficiency

GoNetspeed

Commercial Account Executive

South Portland, Maine, United States · Hybrid

$90k–$110k/yr

Entry level$12M raised

Skills: B2B Sales, MDU Sales, Cold Calling, Lead Generation, Sales Forecasting

GoNetspeed

Door-to-Door Fiber Internet Sales Representative

South Portland, Maine, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Outside Sales Representative (Door-to-Door)

Bridgeport, Connecticut, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Outside Sales Representative (Door-to-Door)

Hartford, Connecticut, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Door-to-Door Fiber Internet Sales Representative

Westbrook, Maine, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Fiber Internet Sales Representative

Phelps, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Outside Sales Representative (Door-to-Door)

Springfield, Massachusetts, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Door-to-Door Fiber Internet Sales Representative

Cheektowaga, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

Technical Support Technician

GoNetspeed

Bangor, Maine, United States • On-site

Apply

Entry level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
high school, professional certificate
401(k), 401(k) Matching, Dental Insurance, Employee Assistance Program, Employee Discount, Flexible Spending Account
Posted 7d ago
~40 hrs/week

Responsibilities

Provide technical support for residential and business customers regarding Internet, Phone, and TV services via phone and email. Responsibilities include troubleshooting customer equipment like ONTs and routers, documenting interactions, and managing trouble tickets.

Requirements

A High School Diploma or GED is required, with A+ Certification and call center experience preferred. Candidates should be proficient in Microsoft Office and have a basic understanding of WAN/LAN technology.

Full job description

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Technical Support Technician will support residential and business customers with their Internet, Phone, and TV service, via troubleshooting. This position requires knowledge of telecommunications and technology. This person will respond to technical support requests and perform initial problem identification and analysis of customer equipment (ONTs and routers). They will also capture detailed problem analysis and resolution plans in the customer billing system. This is a fast-paced environment, and all interactions should be responded to in an efficient and effective manner.

What you will be doing:

Respond to live customer inquiries via phone and email
Determine the scope of customer issues in an effective and professional manner
Effectively resolve customer issues timely
Properly document all customer interactions
Represent GoNetspeed professionally and ethically
Maintain a high level of customer satisfaction with focus on first call resolution and remote diagnosis
Work incoming trouble tickets received, providing outbound customer communication, as necessary
Provide troubleshooting on customer equipment while rebuilding and provisioning
Complete router troubleshooting and setups
Provide voice service troubleshooting and reset voicemail passwords

What You Need For This Position:

High School Diploma or GED required
A+ Certification is Preferred
Inbound Call Center and Troubleshooting experience preferred
Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred
Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities.
Skill in operating various office equipment such as personal computer and telephone systems.
Previous inbound call center experience, preferred.
Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary.

\n\n

$18 - $18 an hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Related keywords

TelecommunicationsONTRoutersA+ CertificationWANLANMicrosoft ExcelMicrosoft WordMicrosoft AccessMicrosoft VisioTechnical SupportFirst Call ResolutionRemote DiagnosisProvisioningVoicemail TroubleshootingInbound Call Center

About GoNetspeed

LinkedIn Visit site

Connecting Communities... For What Comes Next.

Industry: Telecommunications
Company size: 501-1,000 employees
Headquarters: Rochester, New York
LinkedIn followers: 7,124
Total funding: $12M

At GoNetspeed, we're all about bringing communities together one lightning-fast connection at a time. Whether you're streaming the latest Netflix series or running a business from home, we've got you covered. Say goodbye to lagging connections and buffering videos because with access to 100% fiber internet, you'll have lightning-fast symmetrical upload and download speeds up to 6 Gig!

Offices: 777 Canal View Blvd, Suite 600, Rochester, New York 14623, US · 24 New Park Dr, Berlin, Connecticut 06037, US · 56 Campus Dr, New Gloucester, Maine 04260, US

InternetFiber InternetGigabit InternetFiberoptic CablingTelcommunicationsBusiness Internetand Phone ServicesISPInformation TechnologyInternet

View all jobs at GoNetspeed

About GoNetspeed

LinkedIn Visit site

Connecting Communities... For What Comes Next.

Industry: Telecommunications
Company size: 501-1,000 employees
Headquarters: Rochester, New York
LinkedIn followers: 7,124
Total funding: $12M

Offices: 777 Canal View Blvd, Suite 600, Rochester, New York 14623, US · 24 New Park Dr, Berlin, Connecticut 06037, US · 56 Campus Dr, New Gloucester, Maine 04260, US

InternetFiber InternetGigabit InternetFiberoptic CablingTelcommunicationsBusiness Internetand Phone ServicesISPInformation TechnologyInternet

View all jobs at GoNetspeed

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Jobs at GoNetspeed (Now Hiring) — 44 open

GoNetspeed

Technical Support Technician

Bangor, Maine, United States · On-site

Entry level$12M raised

Skills: Troubleshooting, Telecommunications, Customer Service, Network Analysis, Router Setup

GoNetspeed

Technical Support Representative

Rochester, New York, United States · On-site

$20/hr–$25/hr

Mid level$12M raised

Skills: Wi-Fi Troubleshooting, PON Networks, VoIP, Technical Support, Customer Service

GoNetspeed

Technical Support Technician

Phelps, New York, United States · On-site

Mid level$12M raised

Skills: Wi-Fi Troubleshooting, PON Networks, VoIP Support, Technical Troubleshooting, Customer Communication

GoNetspeed

Customer Experience Representative

New Gloucester, Maine, United States · On-site

$19/hr–$20/hr

Mid level$12M raised

Skills: Customer Service, Telecommunications, Interpersonal Communication, Conflict Resolution, Billing Analysis

GoNetspeed

OSP Engineer

New Bedford, Massachusetts, United States · On-site

$75k–$100k/yr

Mid level$12M raised

Skills: OSP Engineering, Project Management, AutoCAD, ESRI, Google Maps/Earth

GoNetspeed

Fiber Internet Sales Representative

Sloan, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Project Manager - Commercial Orders

Rochester, New York, United States · On-site

Mid level$12M raised

Skills: Project Management, Stakeholder Management, Budget Modeling, Risk Mitigation, Change Management

GoNetspeed

Fiber Internet Sales Representative

Lockport, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Fiber Internet Sales Representative

Lancaster, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Lineman- Berlin, CT

Berlin, Connecticut, United States · On-site

$22/hr–$30/hr

Entry level$12M raised

Skills: Aerial Construction, Underground Construction, Fiber Optic Splicing, Bucket Truck Operation, Pole Climbing

GoNetspeed

Fiber Designer

Rochester, New York, United States · On-site

$23/hr–$25/hr

Mid level$12M raised

Skills: 3GIS Fiber Management Tool, Microsoft Office, Splicing Procedures, Outside Plant Construction, Planning

GoNetspeed

Commercial Account Executive

Gorham, Maine, United States · Hybrid

$90k–$110k/yr

Entry level$12M raised

Skills: B2B Sales, MDU Sales, Cold Calling, Lead Generation, CRM Proficiency

GoNetspeed

Commercial Account Executive

South Portland, Maine, United States · Hybrid

$90k–$110k/yr

Entry level$12M raised

Skills: B2B Sales, MDU Sales, Cold Calling, Lead Generation, Sales Forecasting

GoNetspeed

Door-to-Door Fiber Internet Sales Representative

South Portland, Maine, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Outside Sales Representative (Door-to-Door)

Bridgeport, Connecticut, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Outside Sales Representative (Door-to-Door)

Hartford, Connecticut, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Door-to-Door Fiber Internet Sales Representative

Westbrook, Maine, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face to Face Communication

GoNetspeed

Fiber Internet Sales Representative

Phelps, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Outside Sales Representative (Door-to-Door)

Springfield, Massachusetts, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

GoNetspeed

Door-to-Door Fiber Internet Sales Representative

Cheektowaga, New York, United States · Hybrid

$70k–$125k/yr

Entry level$12M raised

Skills: Door-to-Door Sales, Interpersonal Communication, Territory Management, Customer Needs Analysis, Face-to-Face Communication

Technical Support Technician

GoNetspeed

Bangor, Maine, United States • On-site

Apply

Entry level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
high school, professional certificate
401(k), 401(k) Matching, Dental Insurance, Employee Assistance Program, Employee Discount, Flexible Spending Account
Posted 7d ago
~40 hrs/week

Responsibilities

Requirements

Full job description

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

What you will be doing:

Respond to live customer inquiries via phone and email
Determine the scope of customer issues in an effective and professional manner
Effectively resolve customer issues timely
Properly document all customer interactions
Represent GoNetspeed professionally and ethically
Maintain a high level of customer satisfaction with focus on first call resolution and remote diagnosis
Work incoming trouble tickets received, providing outbound customer communication, as necessary
Provide troubleshooting on customer equipment while rebuilding and provisioning
Complete router troubleshooting and setups
Provide voice service troubleshooting and reset voicemail passwords

What You Need For This Position:

High School Diploma or GED required
A+ Certification is Preferred
Inbound Call Center and Troubleshooting experience preferred
Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred
Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities.
Skill in operating various office equipment such as personal computer and telephone systems.
Previous inbound call center experience, preferred.
Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary.

\n\n

$18 - $18 an hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

Related keywords

About GoNetspeed

LinkedIn Visit site

Connecting Communities... For What Comes Next.

Industry: Telecommunications
Company size: 501-1,000 employees
Headquarters: Rochester, New York
LinkedIn followers: 7,124
Total funding: $12M

Offices: 777 Canal View Blvd, Suite 600, Rochester, New York 14623, US · 24 New Park Dr, Berlin, Connecticut 06037, US · 56 Campus Dr, New Gloucester, Maine 04260, US

InternetFiber InternetGigabit InternetFiberoptic CablingTelcommunicationsBusiness Internetand Phone ServicesISPInformation TechnologyInternet

View all jobs at GoNetspeed

About GoNetspeed

LinkedIn Visit site

Connecting Communities... For What Comes Next.

Industry: Telecommunications
Company size: 501-1,000 employees
Headquarters: Rochester, New York
LinkedIn followers: 7,124
Total funding: $12M

Offices: 777 Canal View Blvd, Suite 600, Rochester, New York 14623, US · 24 New Park Dr, Berlin, Connecticut 06037, US · 56 Campus Dr, New Gloucester, Maine 04260, US

InternetFiber InternetGigabit InternetFiberoptic CablingTelcommunicationsBusiness Internetand Phone ServicesISPInformation TechnologyInternet

View all jobs at GoNetspeed

Jobs at GoNetspeed (Now Hiring) — 44 open

Technical Support Technician

Technical Support Representative

Technical Support Technician

Customer Experience Representative

OSP Engineer

Fiber Internet Sales Representative

Project Manager - Commercial Orders

Fiber Internet Sales Representative

Fiber Internet Sales Representative

Lineman- Berlin, CT

Fiber Designer

Commercial Account Executive

Commercial Account Executive

Door-to-Door Fiber Internet Sales Representative

Outside Sales Representative (Door-to-Door)

Outside Sales Representative (Door-to-Door)

Door-to-Door Fiber Internet Sales Representative

Fiber Internet Sales Representative

Outside Sales Representative (Door-to-Door)

Door-to-Door Fiber Internet Sales Representative

Technical Support Technician

Tired of cold applications?

Responsibilities

Requirements

Full job description

What you will be doing:

What You Need For This Position:

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Related keywords

About GoNetspeed

About GoNetspeed

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

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Platform

Clera

Jobs at GoNetspeed (Now Hiring) — 44 open

Technical Support Technician

Technical Support Representative

Technical Support Technician

Customer Experience Representative

OSP Engineer

Fiber Internet Sales Representative

Project Manager - Commercial Orders

Fiber Internet Sales Representative

Fiber Internet Sales Representative

Lineman- Berlin, CT

Fiber Designer

Commercial Account Executive

Commercial Account Executive

Door-to-Door Fiber Internet Sales Representative

Outside Sales Representative (Door-to-Door)

Outside Sales Representative (Door-to-Door)

Door-to-Door Fiber Internet Sales Representative

Fiber Internet Sales Representative

Outside Sales Representative (Door-to-Door)

Door-to-Door Fiber Internet Sales Representative

Technical Support Technician

Tired of cold applications?

Responsibilities

Requirements

Full job description

What you will be doing:

What You Need For This Position:

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Related keywords

About GoNetspeed

About GoNetspeed

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

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