Wealth Management-Bengaluru-Chat Process -Digital Operations - Specialist
Bengaluru, Karnataka, India · On-site
Entry level$32B raised
Wealth Management Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, inve…
Skills: Web chat, Customer service, Analytical skills, Problem-solving, Communication skills
Site Reliability Engineer, Global Banking & Markets, Vice President
New York, New York, United States · On-site
$150k–$300k/yr
Senior$32B raised
What We Do At Goldman Sachs, our Engineers don't just make things - we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for …
Skills: Site Reliability Engineering, Java, Cloud Infrastructure, Kubernetes, Docker
Equities & FICC: We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and …
Skills: Python, Artificial intelligence, Machine learning, Software engineering, Full-stack development
ABOUT GOLDMAN SACHS At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment m…
Asset & Wealth Management, Private Wealth Management, Alternative Capital Markets Group, Executive Director, Hong Kong
Hong Kong, Hong Kong Island, Hong Kong S.A.R. · On-site
Senior$32B raised
The Alternative Capital Markets (ACM) group within the Asset & Wealth Management Division (AWM) is looking for a Executive Director to join the team based in Hong Kong. The Alternative Capital Markets Group is responsibl…
RISK DIVISIONAL MANAGEMENT The Divisional Risk Management group is responsible for designing, executing, and maintaining various aspects of the Risk Division’s governance and strategy components globally. This group repo…
Associate, AWM Risk Management The Goldman Sachs Group, Inc. is a leading global financial services firm providing investment banking, Global Markets and investment management services to a substantial and diversified cl…
Marcus by Goldman Sachs, Money Movement & Reconciliation, Analyst, Draper, UT/ Richardson, TX
Richardson, Texas, United States · On-site
Entry level$32B raised
Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumer…
Skills: Money movement, Reconciliation, Wire transfers, ACH processing, General ledgers
Corporate Insurance & Advisory Vice President – Corporate Insurance Risk Manager (Dallas) Corporate Insurance & Advisory manages the Firm’s global commercial insurance needs and advises its investing businesses on insura…
Global Banking & Markets - Private Dept - Transaction Banking Operations Client Service - Dallas - Vice President
Dallas, Texas, United States · On-site
Mid level$32B raised
OPERATIONS Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering that…
Controllers, AWM Fund Controllers, Associate, Dallas
Dallas, Texas, United States · On-site
Senior$32B raised
Controllers: The mission of Controllers is to ensure that the firm meets the financial control and reporting obligations of a global, regulated and public financial institution. As part of the firm's second line of defen…
Skills: Financial control, Reporting, Valuation, NAV review, Private equity
Asset & Wealth Management - Miami - Associate, Business Development Professional - 10243338
Miami, Florida, United States · On-site
Mid level$32B raised
Job Duties: Associate, Business Development Professional with Goldman Sachs & Co. LLC in Miami, Florida. Work alongside private wealth advisors to support and implement wealth management strategies for clients in Latin A…
GBM Public, Commodities Strat, Associate/Vice President, London
London, England, United Kingdom · On-site
Mid level$32B raised
What We Do At Goldman Sachs, quantitative strategists are the cutting edge of our businesses, solving real-world problems through a variety of analytical methods. Working in close collaboration with traders and sales, st…
GBM Public, Macro FX France/Belux Sales, Analyst, Paris
Paris, Ile-de-France, France · On-site
Mid level$32B raised
JOB DESCRIPTION Our core value is building strong relationships with our clients, which include Corporations, Asset Managers/Hedge Funds, Financial Institutions & Sponsors. We help them buy and sell financial products on…
Asset & Wealth Management Operations-Portfolio Control Reconciliations-Dallas-Associate
Dallas, Texas, United States · On-site
Mid level$32B raised
At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services t…
Skills: Fund accounting, Tax lot accounting, Net asset values, Reconciliation, Financial products
Corporate Planning & Management, Product Associate - SAP Ariba Administration, Associate CORPORATE PLANNING & MANAGEMENT Corporate Planning & Management (CPM) is a central strategic function at Goldman Sachs, responsible…
Skills: SAP Ariba, Product Management, Procurement, Source to Pay, SAP S/4HANA
Internal Audit - New York - Associate, Business Audit - 10171389
New York, New York, United States · On-site
$98k–$141k/yr
Mid level$32B raised
Job Duties: Associate, Business Audit with Goldman Sachs & Co. LLC in New York, New York. Responsible for providing independent assurance for the firm's risk management framework internal controls. Assist with planning, …
Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financia…
Compliance- The Core Compliance - Chief of Staff - Analyst - Bengaluru
Bengaluru, Karnataka, India · On-site
Mid level$32B raised
About Goldman Sachs At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment m…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Training and development opportunities, Firmwide networks, Wellness programs, Personal finance offerings, Mindfulness programs
Posted 2d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
Provide exceptional service to Marcus customers through web chat and mobile app channels while meeting performance metrics. Resolve escalated customer issues and contribute to content development for operational excellence.
Requirements
Requires a bachelor's degree and 0-1.2 years of customer service or related experience. Candidates must be proficient in Microsoft Suite and possess strong communication and analytical skills.
Full job description
Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.
Responsibilities
Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
Meeting established goals for all performance metrics, including chat quality, productivity, CSAT and schedule adherence, to provide an exceptional level of service to prospective and current customers
Abide by applicable regulatory and departmental policies and procedures
Assisting with inbound and outbound calls when required
Contribute feedback to develop new content and refine the existing content library
Research and resolve escalated customer issues with customer centric solutions
Utilize strong analytical and problem-solving skills to independently manage customer-facing issues and support team initiatives
Participating in projects or process improvement efforts to drive operational excellence
Basic Qualifications
Bachelor’s degree from a recognized institute
0-1.2 years customer service or related experience
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Preferred Qualifications
Strong written and verbal communication skills with a customer-focused approach and excellent typing proficiency
Demonstrated empathy, patience, and adaptability when handling diverse customer needs
Ability to thrive in a fast-paced, metric-driven environment with a commitment to continuous improvement
Experience using a session based or continuous messaging platform
Ability to multitask across multiple systems while managing concurrent live customer conversations
Strong attention to detail and ability to accurately document customer interactions
Experience in chat support or relevant banking environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We are committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We aspire to be the world’s most exceptional financial institution, united by our shared values of partnership, client service, integrity, and excellence.
Operating at the center of capital markets, we act as one firm, mobilizing our people, capital, and ideas to deliver superior results across our clients’ most complex challenges.
For 157 years, Goldman Sachs has delivered world-class execution on a global scale across our leading Global Banking & Markets and Asset & Wealth Management businesses.
Apprenticeship is central to our culture, with hands-on coaching and access to leaders who bring decades of experience and expertise. With office locations around the world, we offer a broad range of career opportunities to those who insist on excellence and thrive on performance.
Find our Social Media Disclosures here: gs.com/social-media-disclosures
Offices: 200 West Street, New York, New York 10282, US
We aspire to be the world’s most exceptional financial institution, united by our shared values of partnership, client service, integrity, and excellence.
Operating at the center of capital markets, we act as one firm, mobilizing our people, capital, and ideas to deliver superior results across our clients’ most complex challenges.
For 157 years, Goldman Sachs has delivered world-class execution on a global scale across our leading Global Banking & Markets and Asset & Wealth Management businesses.
Apprenticeship is central to our culture, with hands-on coaching and access to leaders who bring decades of experience and expertise. With office locations around the world, we offer a broad range of career opportunities to those who insist on excellence and thrive on performance.
Find our Social Media Disclosures here: gs.com/social-media-disclosures
Offices: 200 West Street, New York, New York 10282, US