WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a genero…
Skills: Training Content Development, Critical Thinking, Problem Solving, Written Communication, Interpersonal Skills
WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a genero…
Skills: Critical Thinking, Problem Solving, Verbal Communication, Written Communication, Relationship Management
WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a genero…
Skills: Critical Thinking, Problem Solving, Verbal Communication, Written Communication, Professionalism
WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a genero…
Skills: Critical Thinking, Problem Solving, Verbal Communication, Written Communication, Professionalism
WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a genero…
Skills: Critical Thinking, Problem Solving, Verbal Communication, Written Communication, Professionalism
WHO WE ARE Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a genero…
Skills: Critical Thinking, Problem Solving, Verbal Communication, Written Communication, Relationship Management
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Full-time
bachelor degree
Medical Insurance, Dental Insurance, Paid Time-off, Tuition Reimbursement, Pension, 401K Match
Posted 26d ago
~40 hrs/week
Responsibilities
Develop and maintain clear training materials, including videos and presentations, to support employees and streamline organizational workflows. Collaborate with subject matter experts and leadership to identify training gaps and ensure content aligns with current policies.
Requirements
Candidates should have experience in training, coaching, or developing others and possess strong written communication skills. A bachelor's degree is preferred but not required.
Full job description
WHO WE ARE
Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual bonus and a generous incentive schedule. We provide outstanding benefits, including:
Medical insurance (we pay 100% of your deductible!)
Dental insurance (we pay 100% of your premium!)
Paid time-off (we pay you to take 34 days off!)
Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
Retirement (we pay 100% of your pension and match your 401K!)
And many, many more…
If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!
WHAT WE LOOK FOR
Ideal candidates will exhibit an energetic, friendly and positive attitude! We are looking for people who believe in doing the right thing, want to make a lasting impact, strive to be better every day and aren’t afraid to grow! We are an organization of people helping people!
Key Competencies
Strong ability to think critically and solve problems.
Timely and meticulous attention to verbal and written communication.
Devotion to earning and maintaining member trust.
Attentiveness to professionalism in appearance and action.
WHAT YOU CAN EXPECT
We are seeking a motivated and organized training content creator to join our Training team. In this role, you will be responsible for developing clear, easy-to-follow training materials that support employees across the organization.
You will collaborate closely with internal teams, including Operations, Branching VPs and other subject matter experts, to identify gaps and opportunities for improvement. Your work will simplify processes, streamline workflows and increase consistency across the organization.
Location, Schedule Availability & Salary
5167 Adams Ave, Washington Terrace, UT 84405
Monday through Friday 8:00 AM – 5:00 PM
Full-time, 40 hours per week
$20.25 per hour, based on performance and experience + Bonus + Incentive
Essential Duties & Responsibilities
Cultivate and effectively manage long-term, trusting relationships.
Training Content Development: Create and maintain training materials that support employees and improve day-to-day processes. Content includes, but is not limited to, training aids, videos, presentations and other learning resources.
Cross-Functional Collaboration: Work closely with Operations, Branching VPs and other subject matter experts to gather input, align on best practices and ensure training content supports business needs.
Content Maintenance and Accuracy: Regularly review and update training materials to ensure accuracy, consistency and alignment with current systems, policies and procedures.
Gap Identification: Identify areas where employees may experience confusion or inconsistency and develop content to address those gaps.
Comply with all regulations as required by law.
Actively participate in continuing education related to credit union career development.
Experience, Education & Certification
Bachelor’s degree preferred but not required
Experience training, coaching or developing others
Strong written communication skills with high level of attention to detail
Ability to develop creative and engaging content that enhances the training experience
Excellent communication and interpersonal skills to build relationships across departments
Goldenwest is among the largest credit unions in Utah, holding $3 billion dollars in assets. As a not-for-profit financial cooperative, Goldenwest is owned by its 175,000+ members. Based in Ogden since it was founded in 1936, the Credit Union operates 50 branches in Utah and Idaho, including the USU Credit Union Division in Cache Valley, and Healthcare Credit Union in Intermountain Healthcare facilities. In addition to brick-and-mortgage locations, Goldenwest offers free online and mobile banking platforms for 24/7/365 account access.
Goldenwest Credit Union is a leading provider of consumer loans, mortgages, real estate loans, commercial loans, Visa products, insurance, investments and checking accounts in Utah and Idaho.
Offices: 5025 South Adams Avenue, South Ogden, UT 84403, US · 805 Washington Blvd, Ogden, Utah, US · 147 26th St, Ogden, Utah 84401, US · 315 N Market Place Dr, Centerville, Utah 84014, US · 3664 W South Jordan Pkwy, South Jordan, Utah, US
Auto LoansHome LoansCommercial LoansOnline and Mobile BankingFree CheckingConstruction LoansCommercial LendingAuto InsuranceHealth InsuranceCommercial Insurance
Goldenwest is among the largest credit unions in Utah, holding $3 billion dollars in assets. As a not-for-profit financial cooperative, Goldenwest is owned by its 175,000+ members. Based in Ogden since it was founded in 1936, the Credit Union operates 50 branches in Utah and Idaho, including the USU Credit Union Division in Cache Valley, and Healthcare Credit Union in Intermountain Healthcare facilities. In addition to brick-and-mortgage locations, Goldenwest offers free online and mobile banking platforms for 24/7/365 account access.
Goldenwest Credit Union is a leading provider of consumer loans, mortgages, real estate loans, commercial loans, Visa products, insurance, investments and checking accounts in Utah and Idaho.
Offices: 5025 South Adams Avenue, South Ogden, UT 84403, US · 805 Washington Blvd, Ogden, Utah, US · 147 26th St, Ogden, Utah 84401, US · 315 N Market Place Dr, Centerville, Utah 84014, US · 3664 W South Jordan Pkwy, South Jordan, Utah, US
Auto LoansHome LoansCommercial LoansOnline and Mobile BankingFree CheckingConstruction LoansCommercial LendingAuto InsuranceHealth InsuranceCommercial Insurance