Sioux Falls, South Dakota, United States · On-site
Description At Goal Solutions, this role exists to ensure vendor operations run efficiently, accurately, and without disruption. You’ll manage vendor relationships end-to-end, resolve issues quickly, and improve processe…
Skills: Vendor Management, Procurement, Operations Management, Performance Management, SLA Monitoring
San Diego, California, United States · Hybrid
$140k–$150k/yr
Description We are seeking an innovative and hands-on AI Engineer to join our Data Science team within Business Intelligence. In this hybrid role, you will design, build, and scale AI-driven systems that improve operatio…
Skills: Python, SQL, PyTorch, TensorFlow, Scikit-learn
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Manage the end-to-end vendor lifecycle, including onboarding, performance monitoring against SLAs, and offboarding. Focus on resolving escalations, controlling costs through accurate billing, and improving operational processes via automation.
Requires 3-5 years of experience in vendor management, procurement, or operations with strong analytical skills. Preference is given to candidates with experience in fintech or financial services and familiarity with tools like NICE/CXone or Avalara.
Description
At Goal Solutions, this role exists to ensure vendor operations run efficiently, accurately, and without disruption. You’ll manage vendor relationships end-to-end, resolve issues quickly, and improve processes that impact cost, compliance, and service delivery.
This role is ideal for someone who enjoys solving problems, coordinating across teams, and improving how vendors perform.
- Own the vendor lifecycle from onboarding through performance management and offboarding
- Resolve vendor issues, discrepancies, and escalations with speed and accuracy
- Monitor vendor performance against SLAs and drive corrective actions when needed
- Partner with teams to ensure accurate billing and cost control
- Improve vendor processes through automation, tighter controls, and better documentation
- Fast-paced environment with multiple vendors, systems, and priorities
- High attention to detail across contracts, billing, and compliance requirements
- Frequent coordination with vendors, Finance, and internal stakeholders
- Ongoing problem-solving and process improvement work
- Take ownership of issues and drive them to full resolution
- Stay organized while managing competing priorities
- Communicate clearly with both vendors and internal teams
- Look for ways to improve processes, not just maintain them
- Bring accountability, urgency, and attention to detail to your work
- 3–5 years of experience in vendor management, procurement, or operations
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities independently
- High attention to detail and accuracy
- Experience in financial services, fintech, or servicing operations
- Experience with vendor platforms such as NICE/CXone, Avalara, or similar tools
- Familiarity with vendor systems, reporting, or workflow automation
- Vendor issues and escalations are resolved quickly with minimal disruption
- Vendor performance is consistently tracked and improved against SLAs
- Billing and reconciliation errors are reduced through your oversight
- Vendor processes are more efficient, standardized, and scalable
- Competitive salary + bonus eligibility
- 401(k) with 4% company match
- Medical, dental, vision, and HSA ($1,700 annual contribution)
- 14 paid holidays (including your birthday)
- Paid parental leave, tuition reimbursement, and long-term incentives
Apply if you enjoy owning vendor relationships end-to-end and improving how systems and partnerships perform.
We are an innovative financial services company delivering comprehensive and customizable solutions.
Goal Solutions is an innovative financial services company delivering comprehensive and customizable Primary and Backup Servicing, Asset Management, and SPV Administration solutions. Driven by technology, data science, and industry expertise, Goal is a strategic partner across the entire consumer finance lifecycle. Our experienced leadership team has worked collaboratively for over a decade, managing over $42B in consumer assets.
Offices: Downtown, San Diego, CA 92101, US
We are an innovative financial services company delivering comprehensive and customizable solutions.
Goal Solutions is an innovative financial services company delivering comprehensive and customizable Primary and Backup Servicing, Asset Management, and SPV Administration solutions. Driven by technology, data science, and industry expertise, Goal is a strategic partner across the entire consumer finance lifecycle. Our experienced leadership team has worked collaboratively for over a decade, managing over $42B in consumer assets.
Offices: Downtown, San Diego, CA 92101, US
