Mexico City, Mexico · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Customer Service, Phone Support, Data Entry, Problem Solving, Communication Skills
Mexico City, Mexico · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Customer Service, Phone Support, Data Entry, Problem Solving, Communication Skills
Mexico City, Mexico · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Customer Service, Phone Support, Data Entry, Problem Solving, Communication Skills
Philadelphia, Pennsylvania, United States · Hybrid
$100k–$150k/yr
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: B2B Sales, Lead Generation, Consultative Selling, Negotiation, Pipeline Management
Mexico City, Mexico · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Customer Service, Phone Support, Data Entry, Problem Solving, Communication Skills
Mexico City, Mexico · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Customer Service, Phone Support, Data Entry, Problem Solving, Communication Skills
Knoxville, Tennessee, United States · Hybrid
$90k–$150k/yr
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: B2B Sales, Outside Sales, Negotiation, Relationship Building, Presentation Skills
Alpharetta, Georgia, United States · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Machine Learning, Deep Learning, Generative AI, Python, TensorFlow
Quezon City, Metro Manila, Philippines · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: SQL, Power BI, Tableau, Workforce Management, Business Intelligence
Quezon City, Metro Manila, Philippines · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Endpoint Security, EDR, SIEM, Data Loss Prevention, Intrusion Detection
Quezon City, Metro Manila, Philippines · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Network Design, LAN/WAN Management, Root Cause Analysis, Network Security, Technical Analysis
Montreal, Quebec, Canada · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: B2B Sales, Account Management, Customer Service, Negotiation, Relationship Building
Prague, Prague, Czechia · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Product Strategy, Product Lifecycle Management, Stakeholder Management, Roadmap Prioritization, Joint Venture Governance
Mexico City, Mexico · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Accounting
Mexico · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Business Analysis, System Design, Requirements Gathering, Data Structures, Scripting
Oklahoma City, Oklahoma, United States · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Point-of-Sale (POS) Solutions, Technical Training, Consultative Selling, Product Demonstrations, Relationship Management
Quezon City, Metro Manila, Philippines · On-site
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Accounts Payable, General Accounting, Audit, MS Excel, Oracle
Lenexa, Kansas, United States · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Data Analysis, Financial Modeling, Forecasting, Stakeholder Management, Business Analysis
Warsaw, Masovian Voivodeship, Poland · Hybrid
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: Customer Service, Relationship Building, Communication Skills, Time Management, Problem Solving
Phoenix, Arizona, United States · Hybrid
$100k–$150k/yr
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 …
Skills: B2B Sales, Lead Generation, Prospecting, Consultative Selling, Negotiation
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Handle customer inquiries via phone, email, SMS, and chat to resolve basic payment and account issues. Maintain up-to-date knowledge of company products and escalate complex complaints to senior representatives.
Requires a minimum of a high school diploma or equivalent and experience in telephone customer service. Must be able to work on-site in Cuajimalpa, Mexico.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Deja tu huella en una de las empresas líderes en pagos. Buscamos un Representante de Servicio al Cliente I para unirse a nuestro equipo de ventas en constante evolución y contribuir a dar forma al futuro del comercio global.
Responderá a las consultas de los clientes por teléfono, correo electrónico, SMS y chat para resolver problemas de acuerdo con los estándares de servicio de la organización. Recibirá y/o realizará llamadas telefónicas, principalmente rutinarias, aunque puede requerir desviarse de las pantallas, guiones y procedimientos estándar. Atenderá consultas, pedidos, necesidades de servicio y quejas de los clientes por teléfono, respondiendo cuando corresponda o derivándolos a las áreas técnicas/de servicio. Mantendrá un conocimiento detallado y actualizado de los productos y servicios de la empresa/cliente asignado. Analizará las necesidades de servicio al cliente para comunicarlas a los departamentos de servicio y técnicos, cuando corresponda. Se requiere habilidad para manejar un sistema computarizado de ingreso de datos u otras aplicaciones relevantes.
Resolverá solicitudes básicas o de nivel 1 relacionadas con pagos y cuentas, incluyendo, entre otras, activaciones de tarjetas, pagos y actualizaciones de nombre y dirección para titulares de tarjetas (clientes) de 1 a 2 clientes asignados de la empresa. Proporcionará respuestas estandarizadas o predefinidas utilizando interfaces gráficas de usuario (GUI) sencillas y fáciles de usar para los sistemas del cliente, así como la documentación y los procesos establecidos. Ingresará los datos necesarios en los sistemas y bases de datos proporcionados por el cliente. Determinará las causas básicas de los problemas de los clientes utilizando un árbol de decisiones proporcionado por el cliente y escalará o remitirá las quejas y solicitudes no resueltas a representantes de servicio al cliente con más experiencia o a los departamentos designados para su posterior investigación y resolución.
Comenzará a adquirir conocimientos básicos y a familiarizarse con los productos, políticas y procedimientos de un número limitado de clientes, así como a comprender las directrices y el cumplimiento normativo de la asociación, consultando frecuentemente manuales en línea y la capacitación específica del cliente necesaria para resolver las consultas de los titulares de tarjetas.
Minimo bachillerato o equivalente
Guato pro atención a clientes vía telefónica. Trabajo presencial en Santa Fe- Cuajimalpa
Se valorará positivamente lo siguiente:
Habilidades/Conocimientos: Adquiere y aplica las habilidades laborales y aprende las políticas y procedimientos de la empresa para completar las tareas rutinarias asignadas.
Complejidad del trabajo: Realiza tareas rutinarias o semi-rutinarias, que requieren poca toma de decisiones fuera de los procesos establecidos, pero reconoce la necesidad de desviarse ocasionalmente de la práctica habitual. Tiene poca o ninguna participación en la toma de decisiones.
Responsabilidad y Supervisión: Normalmente recibe instrucciones detalladas y sigue los procedimientos establecidos en todo el trabajo; requiere instrucciones en todas las tareas. Trabaja bajo supervisión directa
Nuestros equipos inclusivos y globales triunfan juntos cada día. Nos enorgullece contar con las mentes más brillantes del sector, de quienes puedes aprender a medida que desarrollas tu carrera. La gente, la energía, las conexiones: es incomparable. Únete a una empresa en constante evolución y accede a oportunidades dinámicas que trascienden fronteras.
Los Globalpayers piensan como clientes, actúan como dueños y triunfan en equipo. Somos curiosos e innovadores, siempre buscando mejores maneras de generar un impacto positivo. Nos empoderamos mutuamente para tomar decisiones y nuestra pasión impulsa la excelencia en todo lo que hacemos.
¿Te identificas con esto? Entonces eres un Globalpayer. Postúlate ahora para llevar tu carrera al nivel global.
Agrega tu perfil de LinkedIn (#LI - tus iniciales)
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between. With its global reach, local expertise and scale, Global Payments manages trillions in payments volume and billions of transactions across more than 175 countries. Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500. Learn more at company.globalpayments.com and follow Global Payments on X (@globalpayinc), LinkedIn and Facebook.
Offices: Atlanta, Georgia, US
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between. With its global reach, local expertise and scale, Global Payments manages trillions in payments volume and billions of transactions across more than 175 countries. Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500. Learn more at company.globalpayments.com and follow Global Payments on X (@globalpayinc), LinkedIn and Facebook.
Offices: Atlanta, Georgia, US
