Clera home
·Dashboard

Jobs at Aspora (Now Hiring) — 10 open

Aspora logoAspora

Training & Quality Lead

India · On-site

Senior$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Training Design, Quality Assurance, People Management, Root Cause Analysis, Stakeholder Management

Aspora logoAspora

Social Media & Content Intern

India · Remote OK

Entry level$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Copywriting, Social Media Management, Content Strategy, Short-form Video Scripting, Community Management

Aspora logoAspora

Senior Product Analytics

India · On-site

Senior$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: SQL, Product Analytics, Funnel Analysis, Cohort Analysis, A/B Testing

Aspora logoAspora

Head of Design

India · On-site

Senior+$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Product Design, Brand Design, Marketing Design, UX Flows, Interaction Design

Aspora logoAspora

Chief Compliance Officer (EMI)

Vilnius, Vilnius County, Lithuania · Remote OK

Senior+$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Compliance Management, Regulatory Reporting, AML/CTF, PSD2, EMD2

Aspora logoAspora

Operations Lead

India · On-site

Senior$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: SQL, Operational Health Management, Process Design, Automation, Data Analysis

Aspora logoAspora

Senior Android Engineer

India · On-site

Senior$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Kotlin, Jetpack Compose, MVVM, MVI, Clean Architecture

Aspora logoAspora

Lead Product Designer

India · Hybrid

Senior$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Product Design, User Research, Visual Design, Design Systems, Wireframing

Aspora logoAspora

Fullstack SDET (Mobile & Backend)

Bangalore, Karnataka, India · On-site

Mid level$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Appium, REST Assured, TestNG, Java, API Testing

Aspora logoAspora

Lead Visual Designer

London, England, United Kingdom · On-site

Senior$94M raised

About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influen…

Skills: Visual Design, Brand Design, Typography, Layout, Composition

Aspora logo

Training & Quality Lead

Aspora

India • On-site

Apply
Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • bachelor degree, postgraduate degree
  • Competitive Compensation, Benefits, Esops
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Own the end-to-end learning and quality assurance function to build capability infrastructure for a world-class CX operation. Translate quality signals into training interventions and manage the Quality Auditor team to ensure operational excellence.

Requirements

Requires 4-8 years of experience in Training & Quality within fintech or banking, including 2-3 years of people management. Must have a degree and proficiency in quality frameworks, Kapture, Locobuzz, and RBI compliance guidelines.

Full job description

About Aspora

People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.

Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.

We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.

About the Role

As Training & Quality Lead, you will own Aspora's end-to-end learning and quality assurance function building the capability infrastructure that powers a world-class CX operation. You'll be the strategic bridge between people development and operational excellence, translating quality signals into training interventions and ensuring every customer interaction reflects Aspora's standard of care.

This is a high-ownership role for someone who thrives at the intersection of data, people, and process — and wants to shape what great looks like in a fast-scaling fintech.

Location: Bangalore, India

Employment Type: Full-time

Work Model: On-site

What You'll Do

Training

  • Design, own, and continuously improve the end-to-end training lifecycle: onboarding, product training, process training, soft skills, compliance, and refresher programs.

  • Develop training content including SOPs, scripts, e-learning modules, role-plays, and assessments aligned to product and regulatory updates.

  • Manage new hire induction and certification programs to ensure readiness before live customer handling.

  • Conduct Training Needs Analysis (TNA) in partnership with quality audit data, CSAT trends, and ORM signals from Locobuzz.

  • Build capability maps for CX teams and design Individual Development Plans (IDPs) for high-potential agents.

  • Evaluate training effectiveness through knowledge checks, post-training assessments, and 30-60-90 day performance tracking.

Quality Governance

  • Own and evolve the Quality Evaluation Framework (QEF) across all interaction channels — voice, chat, email, and digital.

  • Drive calibration sessions with Quality Auditors, team leaders, and operations managers to maintain scoring consistency.

  • Review audit findings and translate patterns into structured coaching interventions, process fixes, and training sprints.

  • Publish monthly T&Q scorecards for leadership covering quality scores, training completion, certification rates, and improvement trends.

  • Partner with compliance and legal teams to embed regulatory requirements into QEF parameters and training content.

  • Define and track KPIs for the Quality Auditor team — audit throughput, calibration accuracy, and coaching effectiveness — via Kapture.

People Management & Leadership

  • Manage, mentor, and develop the Quality Auditor team — set individual performance goals, conduct regular 1:1s, and run periodic appraisal reviews.

  • Build a culture of continuous improvement within the team: celebrate wins, address performance gaps early, and create growth pathways for auditors.

  • Define team-level SOPs, audit playbooks, and knowledge repositories to ensure standardisation and reduce key-person dependency.

  • Identify and groom high-potential team members for expanded responsibilities within the T&Q function.

  • Act as a strategic partner to Operations, Product, and CX leadership on quality and capability roadmaps.

  • Represent the T&Q function in business reviews, regulatory audits, and internal governance forums.

What We're Looking For

  • 4–8 years of experience in Training & Quality in fintech, BFSI, or banking with at least 2–3 years in a people management role directly overseeing a QA or training team.

  • Proven ability to design and execute training programs (onboarding, product, compliance, soft skills) in a regulated financial services environment.

  • Strong command over quality frameworks, calibration methodology, and root-cause analysis.

  • Hands-on experience with Kapture (CRM/ticketing/QA workflows) and Locobuzz (ORM/social listening); familiarity with LMS platforms (Moodle, Cornerstone, or equivalent).

  • Data-driven approach — proficient with Excel, PowerPoint, and QA MIS reporting.

  • Excellent communication, facilitation, and stakeholder management skills.

  • Strong knowledge of RBI guidelines on customer service, grievance redressal, and BFSI compliance norms.

  • Graduate or Postgraduate degree in a relevant discipline.

Nice to Have

  • Exposure to Power BI for quality reporting and dashboards.

  • MBA or certifications in L&D, CPLP, Six Sigma, or ISO 9001.

  • Prior experience in a startup or high-growth fintech environment.

  • Familiarity with cross-border or NRI banking products and compliance nuances.

Why Join Aspora

  • Build products that power global money movement

  • High ownership, high impact, and real responsibility

  • Opportunity to work with a globally distributed team

  • Competitive compensation, benefits, and ESOPs

  • A culture that values speed, clarity, and customer obsession

What Success Looks Like

  • New hire readiness score and time-to-productivity

  • Training completion and certification rate across teams

  • Overall Quality Score (monthly average) and floor-level trends

  • Post-training performance improvement (30/60/90 days)

  • Fatal error rate and compliance breach frequency

  • CSAT and NPS correlation with quality scores

Related keywords

FintechBFSIQuality Evaluation FrameworkSOPE-learningCSATNPSKaptureLocobuzzRBI GuidelinesL&DCPLPSix SigmaISO 9001Power BICRM

About Aspora

LinkedInVisit site

Trusted by 1 Million+ NRIs worldwide for seamless money transfers to India at Google rates.

Industry
Financial Services
Company size
51-200 employees
Founded
2022
Headquarters
London, United Kingdom
LinkedIn followers
27,247
Total funding
$94M

At Aspora, we're building financial bridges that connect the Indian diaspora community across the US, UK, UAE, and EU to home. Trusted by 1 Million+ NRIs worldwide for seamless money transfers to India at Google rates. No hidden fees, no surprises - just transparent financial services designed for global citizens living away from home.

Offices: London, United Kingdom, GB · Bengaluru Urban, IN · Dubai, AE

FinanceFinTechFinancial Services
View all jobs at Aspora

About Aspora

LinkedInVisit site

Trusted by 1 Million+ NRIs worldwide for seamless money transfers to India at Google rates.

Industry
Financial Services
Company size
51-200 employees
Founded
2022
Headquarters
London, United Kingdom
LinkedIn followers
27,247
Total funding
$94M

At Aspora, we're building financial bridges that connect the Indian diaspora community across the US, UK, UAE, and EU to home. Trusted by 1 Million+ NRIs worldwide for seamless money transfers to India at Google rates. No hidden fees, no surprises - just transparent financial services designed for global citizens living away from home.

Offices: London, United Kingdom, GB · Bengaluru Urban, IN · Dubai, AE

FinanceFinTechFinancial Services
View all jobs at Aspora

Similar companies hiring

JPMorganChase (2468)HSBC (2324)Wells Fargo (1588)Citi (1459)H&R Block (1410)Satori Mortgage (NMLS: 4190) (959)PNC (907)Truist (787)BMO (787)Tata Capital (786)State Street (580)WealthBridge Financial Group (568)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty