Westerville, Ohio, United States · Remote OK
$21/hr–$31/hr
Position: Client Solutions Manager I (Individual Contributor – External Client-Facing) FLSA Status: Non-Exempt Reporting to: Client Support Operations Manager Role Type: Non-management; no direct reports. Client-fa…
Skills: Client Relationship Management, Billing Analysis, Project Execution, Service Delivery, Reporting
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Serve as the primary point of contact for assigned clients to ensure the timely delivery of contracted services and recurring deliverables. Partner with internal teams to support implementations, transitions, and billing optimizations while maintaining strong carrier relationships.
Requires a high school diploma, though a college degree is preferred. Candidates must demonstrate proficiency in Microsoft Office and the ability to meet specific SLA targets for deliverable and optimization completion.
Position: Client Solutions Manager I (Individual Contributor – External Client-Facing)
FLSA Status: Non-Exempt
Reporting to: Client Support Operations Manager
Role Type: Non-management; no direct reports. Client-facing role with frequent external communication.
About Amplix
Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage.
Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission.
Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed.
Job Summary: The Client Solutions Manager I is an external, client-facing individual contributor responsible for serving as the primary point of contact for assigned clients and ensuring timely, accurate delivery of contracted services and recurring deliverables. This role partners closely with internal teams to support implementations, transitions, reporting, and issue resolution while maintaining strong carrier and client relationships. This position does not have people-management responsibilities and does not include direct supervisory duties.
Duties and Responsibilities:
Client Relationship Management (External)
Implementation, Transitions & Project Execution
Service Delivery, Reporting & Deliverables
Documentation, Audit & Tools
Cross-Functional Collaboration & Training
Continuous Improvement & Other Responsibilities
Compliance & Data Security
Key Competencies:
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Compensation
The compensation range for this position is $21.63 to $31.25 USD per hour. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.
Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.
aspire higher
Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage.
Offices: 1500 Providence Hwy, Norwood, Massachusetts 02062, US
aspire higher
Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage.
Offices: 1500 Providence Hwy, Norwood, Massachusetts 02062, US
