King of Prussia, Pennsylvania, United States · Hybrid
$91k/yr
Who we are. At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centere…
Skills: Omnichannel Operations, Workforce Planning, Vendor Management, Customer Experience Strategy, Performance Management
Remote OK
The Network Partner Operations Specialist is responsible for owning the day-to-day operational relationship with global assistance partners and specialty services vendors that coordinate access to care for all BCBS Globa…
Skills: Vendor Operations, Partner Management, Issue Resolution, KPI Reporting, Data Management
King of Prussia, Pennsylvania, United States · On-site
The Senior Database Developer will be responsible for designing, developing, configuring, and maintaining enterprise database solutions across Oracle and Microsoft SQL Server platforms. This role requires deep hands-on e…
Skills: Oracle PL/SQL, Microsoft SQL Server, T-SQL, SSIS, ETL
King of Prussia, Pennsylvania, United States · Hybrid
$1/hr
Who we are. At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centere…
Skills: Clinical Leadership, Utilization Management, Care Management, Operational Transformation, Strategic Planning
King of Prussia, Pennsylvania, United States · Hybrid
Who we are. At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centere…
Skills: Technology Leadership, Software Engineering, Enterprise Architecture, Emerging Technology, Application Management
King of Prussia, Pennsylvania, United States · Remote OK
$23/hr
Who we are: At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human‑centered …
Skills: Claims Adjudication, Medical Coding, CPT Coding, ICD-9 Coding, Claims Processing
King of Prussia, Pennsylvania, United States · Hybrid
$66k/yr
At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human‑centered care, we go …
Skills: Team Leadership, Performance Management, Coaching and Mentoring, Customer Experience, Crisis Management
King of Prussia, Pennsylvania, United States · On-site
At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we g…
Skills: Case Management, Utilization Management, Clinical Strategy, Clinical Governance, Digital Health Innovation
King of Prussia, Pennsylvania, United States · Hybrid
Who we are At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered…
Skills: Marketing Operations, Workflow Management, Project Coordination, Vendor Management, Budget Tracking
King of Prussia, Pennsylvania, United States · Hybrid
$77k/yr
Who we are. At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human‑centered …
Skills: Competitive Analysis, Market Research, Product Performance Analysis, Product Documentation, Data Visualization
King of Prussia, Pennsylvania, United States · Hybrid
Who we are At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered…
Skills: Fraud Investigation, Claims Analysis, Interviewing, Financial Recovery, Law Enforcement Collaboration
King of Prussia, Pennsylvania, United States · Hybrid
Who we are At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered…
Skills: Claim Negotiation, Fraud Investigation, Comparative Analysis, Relationship Management, Problem Solving
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Lead daily operations across voice and digital service channels to ensure high quality standards and seamless customer support. Manage team development, vendor performance, and the optimization of CRM and telephony platforms to improve the overall customer journey.
Requires a Bachelor's degree or equivalent experience and 3-5+ years of leadership experience in a service center or customer experience environment. Candidates should have proven success in managing omnichannel operations and driving performance improvements.
Who we are.
At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that is simple, efficient and human.
Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to say yes to new possibilities.
What we’re looking for in our Manager, Global Service Center:
You're a customer-first leader who is passionate about helping people navigate healthcare with confidence, especially when they're far from home. You know great service doesn't happen by accident—it happens when talented people have the right support, technology and tools to do their best work. That's why you're committed to building high-performing teams, improving the way work gets done, and creating experiences that are seamless for customers and meaningful for the people who support them.
You’re someone who:
• Leads with a customer-first mindset and creates a culture of accountability, engagement, and continuous improvement
• Balances operational excellence with empathy, coaching, and team development
• Uses data and performance insights to identify trends, solve problems, and improve outcomes
• Enjoys partnering across functions to drive innovation, automation, and process enhancements
• Thrives in dynamic environments where priorities evolve and customer needs come first
Here’s the work you’ll be doing to support our members around the world:
Service Center Operations & Performance
• Lead daily operations across voice and digital service channels
• Ensure service levels, response times, quality standards, and seamless customer support coverage
• Monitor contact volumes, queue performance, and workforce operations
Team Leadership & Development
• Build a high-performing, customer-focused culture by coaching, developing and empowering supervisors and frontline team members
• Oversee hiring, onboarding, training, and performance management
• Drive engagement, recognition, and professional development
Customer Experience & Continuous Improvement
• Analyze customer feedback, VoC insights, and performance data
• Improve resolution times, satisfaction and end-to-end customer journeys
• Support automation, AI-assisted capabilities, and self-service tools
Vendor & Partner Management
• Manage outsourced partners and vendor performance
• Ensure compliance with SLAs, quality standards, and regulations
Technology & Channel Optimization
• Optimize CRM, telephony, and digital engagement platforms
• Support omnichannel service strategies and identify opportunities for continuous innovation
What success looks like:
The Manager, Global Service Center will be expected to drive measurable improvements in:
This might be the right fit for you if…
Bonus points if you have:
What you’ll get in return:
• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine services
• Paid parental leave
• Employee assistance and wellness support
• Free international healthcare coverage
Other great perks:
• Hybrid work model
• Work-abroad arrangements
• Generous PTO
• Paid holidays, floating holiday, and volunteer day
• Tuition reimbursement
• Career development opportunities
• 401(k) with company match
• Pet insurance, identity theft, and legal coverage
Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.
EOE
GeoBlue is now Blue Cross Blue Shield Global Solutions! Be sure to follow us on our new page at BCBS Global Solutions.
Offices: 933 First Ave, King of Prussia, PA 19406, US
GeoBlue is now Blue Cross Blue Shield Global Solutions! Be sure to follow us on our new page at BCBS Global Solutions.
Offices: 933 First Ave, King of Prussia, PA 19406, US
