Sydney, New South Wales, Australia · Hybrid
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Alternative Dispute Resolution, Negotiation, Conciliation, Mediation, Claims Management
Sydney, New South Wales, Australia · Hybrid
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Claims Management, Liability Assessment, Quantum Assessment, Alternative Dispute Resolution, Stakeholder Management
Melbourne, Victoria, Australia · Hybrid
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem:…
Skills: Claims Advocacy, Claims Management, Stakeholder Engagement, Negotiation, Strategic Planning
Sydney, New South Wales, Australia · Hybrid
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Leadership, Claims Management, General Liability, Specialty Claims, Stakeholder Management
Sydney, New South Wales, Australia · Hybrid
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Claims Management, General Liability, Specialty Insurance, Long Tail Claims, Negotiation
Sydney, New South Wales, Australia · Hybrid
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Claims Management, Coverage Assessment, Liability Assessment, Stakeholder Engagement, Negotiation
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Introduction Welcome to Gallagher in Latin America — a vibrant hub of innovation, collaboration, and purpose. At Gallagher, bold ideas combine with deep expertise to create meaningful impact across Colombia, Peru, …
Skills: Business Analysis, Sitecore, Agile, Scrum, User Story Writing
Corona, California, United States · Remote OK
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem:…
Skills: Workers' Compensation Claims Management, Litigation Management, Lien Resolution, Subrogation, Settlement Negotiation
Port Chester, New York, United States · Hybrid
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem:…
Skills: Account Management, Client Relationship Management, Insurance Renewals, Proposal Preparation, Microsoft Office
Holly Springs, North Carolina, United States · Hybrid
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: Networking, Relationship Building, Lead Generation, Cold Calling, Sales Presentations
Rolling Meadows, Illinois, United States · On-site
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Product Strategy, Roadmap Development, Agile Product Ownership, AI & Analytics, Stakeholder Management
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowerin…
Skills: Insurance Operations, Property & Casualty Insurance, Policy Lifecycle Management, Client Service, English Proficiency
Rolling Meadows, Illinois, United States · Hybrid
Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowerin…
Skills: Project Management, Financial Systems Implementation, Process Automation, US GAAP, General Ledger Management
Charlotte, North Carolina, United States · Hybrid
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: Client Relationship Management, Account Management, Communication Skills, Problem Solving, RFP Preparation
Rolling Meadows, Illinois, United States · Remote OK
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, su…
Skills: Claims Management, General Liability, Bodily Injury Analysis, Customer Service, Analytical Skills
Houston, Texas, United States · Hybrid
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: RFP Management, Data Analysis, Employee Benefits Knowledge, Microsoft Excel, Carrier Relations
Kansas City, Missouri, United States · Hybrid
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem:…
Skills: Claims Advocacy, Coverage Advice, Claims Monitoring, Negotiation, Analytical Skills
Tampa, Florida, United States · Remote OK
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, …
Skills: M&A Integration, Project Management, Due Diligence, Stakeholder Management, Risk Management
Mumbai, Maharashtra, India · Hybrid
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: Inbound Call Management, Customer Service, Issue Management, Problem Solving, Client Relationship Management
Yelahanka taluku, Karnataka, India · Hybrid
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: Financial Reporting, MIS Reporting, Management Reporting, Internal Controls, Data Interpretation
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Lead the strategic and operational delivery of dispute resolution activities for Long Tail General Liability and Medical Negligence claims. Drive early resolution strategies and ensure compliance with AFCA and the General Insurance Code of Practice.
Requires extensive experience in general insurance claims and ADR methodologies, specifically within long tail claims. Must possess deep knowledge of regulatory frameworks and strong leadership capabilities to influence and coach teams.
Gallagher Bassett is seeking a highly experienced Alternate Dispute Resolution (ADR) Manager to support our Long Tail General Liability and Medical Negligence portfolio within the General Insurance division. In this role, you will lead the strategic and operational delivery of dispute resolution activities, ensuring timely, fair and compliant outcomes across complex and sensitive claims matters.
You will play a critical role in driving early resolution strategies, managing stakeholder relationships, and embedding best practice ADR approaches aligned with regulatory frameworks, including AFCA, the General Insurance Code of Practice, and Model Litigant obligations.
On a day to day basis, you will:
You are an experienced dispute resolution or claims leader with deep expertise in general insurance, particularly within long tail claims such as general liability and medical negligence. You are highly skilled in navigating complex matters, influencing stakeholders and achieving balanced outcomes.
Apply now to join Gallagher Bassett and play a key role in delivering fair, efficient and customer-focused dispute resolution outcomes. Click ‘Apply for this Job’ to submit your application.
Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.
Agency candidates will not be considered for this position.
You must have the right to live and work within Australia to be considered for this opportunity.
Apply now and join a team that makes a difference!
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Other benefits include:
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Helping people and companies prevent, manage and overcome the impact of risk
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization. Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services. Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors. We have operations in the United States, Australia, and the United Kingdom. Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Offices: 2850 Golf Rd, Rolling Meadows, Illinois 60008, US
Helping people and companies prevent, manage and overcome the impact of risk
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization. Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services. Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors. We have operations in the United States, Australia, and the United Kingdom. Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Offices: 2850 Golf Rd, Rolling Meadows, Illinois 60008, US
