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Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: App Development, Programming, Database Design, System Architecture, System Integration
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: App Development, Programming, Database Design, System Architecture, System Integration
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: App Development, Programming, Database Design, System Architecture, System Integration
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: App Development, Programming, Database Design, System Architecture, System Integration
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: App development, Programming, Database design, System architecture, System integration
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: App Development, Programming, Database Design, System Architecture, System Integration
Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep …
Skills: App Development, Programming, Database Design, System Architecture, System Integration
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Full-time
high school, bachelor degree
Competitive compensation, Comprehensive benefits programs, Career development opportunities, Ongoing learning
Posted 15d ago
Apply by Jul 23
~40 hrs/week
Responsibilities
Lead a team of client service professionals to ensure high-quality support and client satisfaction. Collaborate with branch leadership to align team goals with overall branch strategies and enhance client retention.
Requirements
Requires a Bachelor's degree with 5+ years of experience or a High School diploma with 10+ years of experience in client service or claims management. Must have at least one year of supervisory experience and appropriate professional licensing.
Full job description
Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
At Gallagher, we believe in shaping a future defined by excellence. As a Client Service Leader, you’ll lead a team dedicated to delivering high-quality service to our clients. This role is pivotal in ensuring client satisfaction, retention, and enhancing Gallagher’s value. You’ll work closely with the Branch Client Service Director and Branch Manager to align team goals with branch strategies.
How you'll make an impact
Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients.
Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy.
Your leadership will directly influence client satisfaction, retention, and the overall success of our branch.
By fostering a culture of collaboration and continuous improvement, you’ll help your team thrive and deliver real value to our clients.
About You
Required:
Bachelor's degree with 5+ years client service and/or claims management experience
-OR-
High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
Preferred:
Experience in managing teams and client accounts.
Strong communication skills to explain complex issues simply.
A collaborative mindset to work with colleagues and clients.
A commitment to ethical practices and client satisfaction.
Ability to adapt and thrive in a dynamic environment.
Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices.
#LI-MB1
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Helping people and companies prevent, manage and overcome the impact of risk
Industry
Insurance
Company size
5,001-10,000 employees
Founded
1962
Headquarters
Rolling Meadows, Illinois
LinkedIn followers
97,364
About Gallagher Bassett:
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Offices: 2850 Golf Rd, Rolling Meadows, Illinois 60008, US
Property/Casualty Third Party AdministratorClaims ManagementInformation ManagementManaged CareRisk ControlAppraisal Servicesand Workers' CompensationE-CommerceRisk ManagementCosmetics
Helping people and companies prevent, manage and overcome the impact of risk
Industry
Insurance
Company size
5,001-10,000 employees
Founded
1962
Headquarters
Rolling Meadows, Illinois
LinkedIn followers
97,364
About Gallagher Bassett:
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.
Offices: 2850 Golf Rd, Rolling Meadows, Illinois 60008, US
Property/Casualty Third Party AdministratorClaims ManagementInformation ManagementManaged CareRisk ControlAppraisal Servicesand Workers' CompensationE-CommerceRisk ManagementCosmetics