Customer Service Representative As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. As a Customer Service Rep, you will often provide the first impressi…
Skills: Customer Service, Communication, Teamwork, Google Suite, MS Office Suite
Warehouse Associate/Driver Gaia is a fast-paced and growing company specializing in the B2B distribution of laminate and vinyl flooring. We are seeking an individual with excellent work ethic, punctuality, and reliabilit…
Skills: Driving, Forklift Operation, Picking and Packaging, Inventory Management, Data Entry
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$20/hr–$24/hr
Full-time
high school
Paid Time Off, Paid Holidays, Health Benefits, Dental Benefits, 401k
Posted 16d ago
~40 hrs/week
Responsibilities
The role involves greeting clients, managing phone and email inquiries, and handling order placements and stock checks. Additionally, the representative is responsible for scheduling delivery routes and supporting the outside sales team.
Requirements
Candidates must have a high school diploma and at least one year of customer service experience. Proficiency in Google Suite, MS Office, and general computer skills are required along with US work authorization.
Full job description
Customer Service Representative
As a fresh face in the flooring world, Gaia is building a brand that our customers and end users can be satisfied with. As a Customer Service Rep, you will often provide the first impression of Gaia to our customers and business partners. You will be answering phones and helping individuals who come to our office to pick up materials. Ultimately, we’re seeking a Customer Service Rep that demonstrates a strong work-ethic, punctuality, and reliability. Strong communication and teamwork will be vital in this role.
Schedule: Monday - Friday, 8 am to 4:30 pm Location: 26609 79th Ave S, Kent WA 98032 Pay Rate: $20 - $24 hourly
Responsibilities:
Greet and engage clients with a positive demeanor when they’re Will Calling materials
Answer phone calls while providing excellent customer service
Respond to email inquiries in a timely fashion
Conduct stock checks, order placements, and send confirmations
Perform data entry and up keep on daily logs
Follow up with clients on open orders and cancellations of unneeded orders
Schedule delivery routes efficiently and confirm deliveries
Assist the outside sales team by providing general information about products and services to clients and potential dealers
Have open communication with management to remain updated on new products, policies, and services
Perform other duties as assigned.
Requirements:
High School Diploma
Customer Service Experience (At least 1 year)
Knowledge of the Google Suite and MS Office Suite
General computer and virtual skills
Excellent written and verbal communication skills
Great time management skills with the ability to prioritize work
At GAIA Floor, we’re committed to making Every Step Matter, Customer relationships and solutions matter, process improvements matter, quality control matters, color and design matter, more sustainable manufacturing matters and more opportunities for our people matter. GAIA Flooring is based on our vision.
Vertical Chain QC. Every Step Matters™ in producing a product. The standard for high quality flooring is compromised. GAIA is committed to raising the bar for quality and luxury.
Lab testing. Every Step Matters™ for in home performance. Consistency in raw material supply, manufacturing processes,and tooling requires high standard in lab testing with data driven Sigma 6 methodology.
Design. Every Step Matters™ in design. Our proprietary hand designed textures have the strictest quality standards. Our design partners have created timeless and fashion defining collections to suit today’s most critical flooring specifiers.
People. Every Person Matters. Factory conditions and worker satisfaction translate into our product. We believe in redefining the standard for working conditions. The most important resource is people.
Offices: 40577 Albrae St, Ste F, Fremont, CA 94538, US · 17008 Evergreen Pl, Unit B, City of Industry, California 91745, US · 26609 79th Ave South, Kent, WA 98032, US
At GAIA Floor, we’re committed to making Every Step Matter, Customer relationships and solutions matter, process improvements matter, quality control matters, color and design matter, more sustainable manufacturing matters and more opportunities for our people matter. GAIA Flooring is based on our vision.
Vertical Chain QC. Every Step Matters™ in producing a product. The standard for high quality flooring is compromised. GAIA is committed to raising the bar for quality and luxury.
Lab testing. Every Step Matters™ for in home performance. Consistency in raw material supply, manufacturing processes,and tooling requires high standard in lab testing with data driven Sigma 6 methodology.
Design. Every Step Matters™ in design. Our proprietary hand designed textures have the strictest quality standards. Our design partners have created timeless and fashion defining collections to suit today’s most critical flooring specifiers.
People. Every Person Matters. Factory conditions and worker satisfaction translate into our product. We believe in redefining the standard for working conditions. The most important resource is people.
Offices: 40577 Albrae St, Ste F, Fremont, CA 94538, US · 17008 Evergreen Pl, Unit B, City of Industry, California 91745, US · 26609 79th Ave South, Kent, WA 98032, US