About Us: Frontline, LLC - Managed IT Services has been a leading managed IT support provider in Los Angeles for over 10 years. We provide dozens of companies managed IT support and services, that include proactive IT so…
Skills: IT Troubleshooting, Customer Service, Windows, Mac, Server Support
Provide technical IT support to clients through phone, remote access, and on-site visits to resolve issues with servers, PCs, and networks. Manage support tickets from initiation to resolution while ensuring all details are accurately documented.
Requirements
Requires 1-2 years of experience in IT help desk support with proficiency in both Windows and Mac operating systems. Candidates must possess a valid driver's license, a reliable vehicle, and the ability to work in a high-pressure environment.
Full job description
About Us:
Frontline, LLC - Managed IT Services has been a leading managed IT support provider in Los Angeles for over 10 years. We provide dozens of companies managed IT support and services, that include proactive IT solutions, technology consulting, reactive support, and projects.
Job Overview: IT Support Help Desk Technician - Level 1 - minimum 1 - 2 years as office IT support technician
We are looking for an experienced IT Help Desk Technician with both PC and good Mac skills to provide fast and useful technical assistance to our clients. The candidate must have a good balance of technical, people and problem solving skills. A typical day for the IT Helpdesk Technician will involve working with a wide variety of clients, both on site and remotely, to resolve issues with their Servers, PC's, peripherals, and networks.
Responsibilities:
Provide exceptional technical IT support over the phone, remotely and on site to clients.
Take ownership of a call, seeing it through to closure, and escalating when necessary to next level of IT support personnel.
Provide hardware and software support for end users by diagnosing, resolving, and/or escalating problems
Respond to all user requests promptly and follow-up as necessary to ensure satisfactory resolution of IT support requests
Participate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needs
Ensure all call details and resolutions are entered into ticketing system according to procedure.
Who You Are:
Must possess strong IT troubleshooting skills
Outstanding customer service skills
Ability to discuss technical information with non-technical individuals
Ability to handle urgent IT support needs in a calm, respectful, and efficient manner
Ability to work in a dynamic, high-pressure environment with numerous tasks handled simultaneously.
Excellent work ethic and commitment to job responsibilities.
Ability to work effectively individually or as a team contributor
Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally
Minimum 1 - 2 years experience as an IT help desk technician supporting Windows and Mac operating systems.
Los Angeles residents only
Prior experience where you had to configure, deploy, troubleshoot and resolve issues related to software, hardware, peripheral devices, servers, networks and other applications specific to the end users.
Proficiency in English and Excellent written and verbal communication skills
Requires regular travel for on-site work for various clients, and at times requires off-hours or weekend work.
Valid Driver’s License and insured Motor Vehicle available for client calls.
Frequently required to sit and stand for extended periods of time and use hands to operate computer keyboard, mouse, telephone and basic office equipment. Normal Office, light work (lift up to 50 lbs).
Medical, Dental & Vision
Flexible Savings Account
Retirement Plan - 401k with matching
Paid Time Off (Vacation and Sick days)
All major and bank holidays observed
Stocked kitchen with snacks, drinks and endless coffee!
Training & Career Development benefits
Related keywords
IT Help DeskManaged IT ServicesWindowsMacServersPeripheralsNetworksTechnical SupportTroubleshootingCustomer ServiceTicketing SystemHardwareSoftwareOn-site SupportRemote SupportIT Consulting
IT Support & Services, IT Consulting in Los Angeles - Call 888-926-1726
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2010
Headquarters
Los Angeles, CA
LinkedIn followers
1,067
Frontline has been managing IT operations for companies in Los Angeles for over 15 years and consistently ranks as one of the top managed IT service providers in the greater Los Angeles area.
We offer managed IT services and IT support, cybersecurity and IT consulting to small and mid-size businesses.
Increase output – keep your business running without any downtime
Focus on your core business – while we watch over your technology
Get more for your money – for the accelerated advancement of your business
Safeguard your business – your network is protected with our solid security
Eliminate worries – stop worrying about your technology for good
Frontline supports companies in Los Angeles, Pasadena, Glendale, Burbank, Hollywood, Century City, Beverly Hills, and Santa Monica, our IT support services are designed and developed with your unique business needs in mind.
Let our team of experts take away the pain of technology by dealing with you IT for you.
Offices: 6711 Forest Lawn Drive, Suite 236, Los Angeles, CA 90068, US · New York, NY 10001, US
IT Support & Services, IT Consulting in Los Angeles - Call 888-926-1726
Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
2010
Headquarters
Los Angeles, CA
LinkedIn followers
1,067
Frontline has been managing IT operations for companies in Los Angeles for over 15 years and consistently ranks as one of the top managed IT service providers in the greater Los Angeles area.
We offer managed IT services and IT support, cybersecurity and IT consulting to small and mid-size businesses.
Increase output – keep your business running without any downtime
Focus on your core business – while we watch over your technology
Get more for your money – for the accelerated advancement of your business
Safeguard your business – your network is protected with our solid security
Eliminate worries – stop worrying about your technology for good
Frontline supports companies in Los Angeles, Pasadena, Glendale, Burbank, Hollywood, Century City, Beverly Hills, and Santa Monica, our IT support services are designed and developed with your unique business needs in mind.
Let our team of experts take away the pain of technology by dealing with you IT for you.
Offices: 6711 Forest Lawn Drive, Suite 236, Los Angeles, CA 90068, US · New York, NY 10001, US