Tamarindo, Veracruz, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Systems administration, Network infrastructure, Active Directory, Desktop support, Hardware troubleshooting
Denver, Colorado, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary arts, Food preparation, Knife skills, Kitchen equipment maintenance, Food safety
San Francisco, California, United States · On-site
$195k–$200k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Project management, Building maintenance, Leadership, Budgeting, Energy management
Minneapolis, Minnesota, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food service, Tray handling, Table setting, Customer service, Communication
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping supervision, Team leadership, Quality assurance, Interpersonal skills, Communication
Surfside, Florida, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Leadership, Communication, Coaching, Training, Attention to detail
Nashville, Tennessee, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Front Desk Operations, Leadership, Night Audit, Guest Services, Communication
Nashville, Tennessee, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest services, Hospitality, Luggage handling, Communication, Traffic management
Nashville, Tennessee, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Banquet operations, Leadership, Team development, Event execution, Labor management
Mexico City, Ciudad de México, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: General ledger, Balance sheet reconciliation, Payroll supervision, Accounts payable, General cashiering
Boston, Massachusetts, United States · On-site
$83k–$93k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary Leadership, Kitchen Management, Recipe Development, Food Preparation, Quality Control
Scottsdale, Arizona, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer service, Fine dining service, Reservation management, Communication, Hospitality
Palm Beach, Florida, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Food delivery, Table maintenance, Menu knowledge, Communication, Interpersonal skills
Athens, Attica, Greece · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Restaurant management, Luxury hospitality, Team leadership, Staff coaching, Financial management
Kailua, Hawaii, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping, Cleaning, Linen management, Guest service, Attention to detail
Santa Fe, New Mexico, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Dishwashing, Sanitation, Kitchen maintenance, Equipment setup, Food expediting
Naples, Florida, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer service, Ocean awareness, Ocean ecology, Water safety, Aquatic program facilitation
Toronto, Ontario, Canada · Hybrid
$100k–$110k/yr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Leadership development, Instructional design, Learning and development, Facilitation, Project management
Vail, Colorado, United States · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Multitasking, Communication Skills, Guest Relations, Table Resetting, Food Delivery
Whistler, British Columbia, Canada · On-site
$24/hr–$26/hr
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Relations, Communication Skills, Opera PMS, Conflict Resolution, Multitasking
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The Information Technology and Data Specialist assists in the maintenance, security, and efficient operation of all technology systems and infrastructure at the resort. They provide technical support for hotel operations, including PMS, POS, and network systems, while ensuring a seamless experience for guests and staff.
Candidates should have a bachelor's degree in IT or a related field and 2-3 years of experience in systems administration or hospitality technology. Proficiency in Windows OS, network infrastructure, and hotel-specific software like Opera or Micros is required, along with excellent English and Spanish communication skills.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the role
The Information Technology and Data Specialist is responsible for assisting the Director of IT and Assistant Director of IT in ensuring the efficient operation, maintenance, and security of all technology systems, computer infrastructure, data, and voice communication services throughout the Resort. In this role, you will provide technical support to hotel operations, maintain critical business systems, and contribute to delivering a seamless technology experience for both employees and guests.
What you will do
Support the daily operation and availability of mission-critical hotel systems, including the Property Management System (PMS), Call Accounting, HSIA, PBX, and Food & Beverage Point of Sale (POS) systems, Network Systemas (Cisco, Ruckus, Nokia).
Assist in maintaining user accounts, permissions, system configurations, and documentation while providing systems administration support.
Monitor and maintain server infrastructure, operating systems, and overall system performance, including troubleshooting and upgrades.
Provide technical support for desktop operating systems, applications, hardware, and peripheral devices.
Support hotel applications including back office, Sales & Catering, Human Resources, and other operational systems.
Diagnose and resolve hardware, software, network, and connectivity issues while minimizing service interruptions.
Assist in implementing and maintaining Four Seasons IT Core Standards across the property.
Participate in technology implementation projects, system upgrades, and new technology deployments.
Provide technical support for conference rooms, events, guest technology requests, and business center services.
Assist with administration of communication platforms, including Office O365, VPN connectivity, and collaboration tools.
Support system backup, disaster recovery, and business continuity procedures.
Assist in maintaining wired and wireless network infrastructure, Active Directory, firewalls, and network security solutions.
Coordinate with third-party vendors for system maintenance, repairs, and technology projects.
Provide on-call support for critical hotel systems when operationally required.
Perform any additional duties as assigned by the Liders of IT or hotel leadership.
What you bring
Bachelor's degree in Information Technology, Computer Science, Systems Engineering, or a related field preferred.
Minimum of 1–2 years of experience supporting IT infrastructure, systems administration, or hospitality technology environments.
Strong knowledge of Windows operating systems, desktop support, hardware troubleshooting, and Microsoft Office applications.
Experience with server administration, Active Directory, network infrastructure, wired and wireless networking, and system security.
Knowledge of hotel technology platforms such as Opera PMS, Micros POS, PBX, HSIA, or similar hospitality systems is preferred.
Experience with system backups, disaster recovery, antivirus management, and infrastructure monitoring.
Strong analytical and problem-solving skills with the ability to prioritize multiple technical issues.
Excellent customer service skills with the ability to support both internal users and hotel guests.
Strong organizational skills with attention to detail and documentation.
Excellent written and verbal communication skills in both English and Spanish.
Ability to work independently, collaborate across departments, and manage multiple priorities in a fast-paced luxury hospitality environment.
Flexibility to work evenings, weekends, holidays, and participate in on-call support as business needs require.
Passion for technology, continuous learning, and delivering exceptional service.
What we offer
Competitive salary, wages, and a comprehensive benefits package.
Excellent training and development opportunities.
Employee discount for stays at any Four Seasons worldwide.
Complimentary dry cleaning for employee uniforms.
Complimentary employee meals.
Access to hotel fitness and wellness programs (where applicable).
Recognition programs and employee wellness initiatives.
Schedule & Hours
Full-time position.
Shifts may include early mornings, evenings, weekends, holidays, and on-call support depending on operational needs.
We look forward to receiving your application!
Successful candidates must possess legal work authorization in Mexico.
Learn more by visiting us at:
Company Site: http://www.fourseasons.com
Our Careers: https://lnkd.in/gDDgNZBT
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
