WHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK?Competitive SalaryPTO ProgramNine (9) Paid Holidays!!Medical, Dental, Vision and Life InsuranceShort and Long-Term Disability Coverage AT NO COST TO EMPLOYEE!!Tuition Assistan…
Skills: Maintenance, Troubleshooting, Equipment Installation, Preventative Maintenance, Technical Support
Provide daily technical support, installation, and maintenance of customer equipment on-site in Austin, Texas. Ensure engineering designs are followed and maintain high levels of customer satisfaction through proactive operational support.
Requirements
Requires 5-7 years of experience in semiconductor process equipment maintenance and client-facing roles. An Associate degree or higher in Mechanical or Electrical Engineering, or equivalent work experience, is required.
Full job description
WHAT CAN WE OFFER YOU FOR ALL YOUR HARD WORK?
Competitive Salary
PTO Program
Nine (9) Paid Holidays!!
Medical, Dental, Vision and Life Insurance
Short and Long-Term Disability Coverage AT NO COST TO EMPLOYEE!!
Tuition Assistance
Pet Insurance
Flexible Spending Plans
Health Spending Plans
Comprehensive Online Learning Center - houses thousands of training resources available to learn at your own pace!!
401(k) Retirement Savings - with a generous company 30% match! (100% vested after six years)
GET TO KNOW US:
FM Industries can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow. FM industries is a premier manufacturing solutions provider. We specialize in build to print, precision machined components, anodizing and engineered thermal spray coatings. We provide customers leading edge support from protype to production.
SUMMARY OF POSITION:
Responsible for providing daily ongoing support of customer equipment, inspecting and installing assemblies and components, inspecting equipment and conducting research on site in Austin, Texas in order to solve problems quickly and report on project status. FSE’s will ensure that everything works smoothly and engineering designs are being followed. This position is responsible for ensuring the highest level of customer satisfaction by anticipating and meeting the customer’s operational needs and commitments.
Provide timely, professional, and courteous field service and technical product support to key customers.
Provide support with component research and troubleshooting, repair, installation, preventative maintenance, and coordinating the ordering and installation of spare parts.
Perform equipment installation based on manufacturing specification.
Provide technical support for manufacturing and engineering by discussing details of component/sub-system specifications with customers during onsite visits or by telephone/video conferences.
Assist in writing, reviewing, and updating installation, operation, and maintenance manuals for systems in the customer install base.
EDUCATION AND/OR EXPERIENCE REQUIRED:
Requires 5-7 years experience in maintenance and troubleshooting of semiconductor process equipment. Experience with plasma etching and plasma deposition systems preferred.
Require Degree in Engineering (Mechanical, Electrical). Associate level or higher or equivalent work experience.
Requires 5-7 years client facing experience with strong problem solving and have experience working independently as needed
Extensive cleaner and assembly experience for Applied Materials
Team player with excellent people/relationship skills, mechanical skills and problem-solving abilities.
Strong writing and communication skills
PREFERRED EXPERIENCE:
Experience with plasma etching and plasma deposition systems preferred.
CULTURE:
At FM Industries our success is powered by people and technology. Our culture is what makes FM a fun and rewarding place to work. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at FM Industries.
FM Industries Values:
CUSTOMER FOCUS - Partnering to deliver excellence and innovation
SAFETY -Prioritizing the wellbeing of our people
INTEGRITY - Achieving our best through mutual respect and teamwork
QUALITY - Investing in our People, Processes, and Products
ACCOUNTABILITY - Taking ownership of our words, actions and results
Give us your best and we’ll give you ours!
Related keywords
Semiconductor Process EquipmentPlasma EtchingPlasma DepositionApplied MaterialsPrecision Machined ComponentsAnodizingThermal Spray CoatingsField Service EngineeringManufacturing SolutionsTechnical Product Support
FM Industries, Inc. engages in designing, testing, and manufacturing components and systems used in critical applications for the semiconductor medical, aerospace, and government markets. The company offers print, precision, machined components, and electro-mechanical assemblies. It provides prototyping, assembly, and engineering services, as well as production manufacturing services, including component machining, module assembly, and integration of vacuum chambers, load-locks, electrostatic chucks, RF and DC cathode assemblies, gas dispersion plates, bonded electrode assemblies, laser fusion components, and medical device components. The company was founded in 1989 and is based in Fremont, California. As of January 31, 2002, FM Industries, Inc. is a subsidiary of NGK Insulators, Ltd.
Offices: 221 Warren Ave., Fremont, CA 94539, US
Information TechnologyElectronicsEducationArtificial Intelligence (AI)Manufacturing
FM Industries, Inc. engages in designing, testing, and manufacturing components and systems used in critical applications for the semiconductor medical, aerospace, and government markets. The company offers print, precision, machined components, and electro-mechanical assemblies. It provides prototyping, assembly, and engineering services, as well as production manufacturing services, including component machining, module assembly, and integration of vacuum chambers, load-locks, electrostatic chucks, RF and DC cathode assemblies, gas dispersion plates, bonded electrode assemblies, laser fusion components, and medical device components. The company was founded in 1989 and is based in Fremont, California. As of January 31, 2002, FM Industries, Inc. is a subsidiary of NGK Insulators, Ltd.
Offices: 221 Warren Ave., Fremont, CA 94539, US
Information TechnologyElectronicsEducationArtificial Intelligence (AI)Manufacturing