Pune City, Maharashtra, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions withi…
Skills: Kubernetes, Troubleshooting, Linux, Networking, API
Pune City, Maharashtra, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Treasury/ Payment Application Support - Swift/TRAX/Quantum – 6-8 Yrs – 24/5 Rotational Shift – Pune About the team Enhanced Appl…
Skills: Treasury Operations, Payment Application Support, SWIFT Confirmations, SWIFT Payments, ISO Pain XML
Jacksonville, Florida, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description FIS Management Services, LLC seeks Cyber Security Analyst Leads – Cyber Threat Hunting in Jacksonville, FL to se…
Skills: Cyber Threat Hunting, EDR, SIEM, Incident Response, Python
Jacksonville, Florida, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized t…
Skills: Python, SQL, Spark, PySpark, R
Paris, Ile-de-France, France · On-site
$70k–$100k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's DegreeJob Posting Description We are FIS. Our technology powers the world’s economy, and our team…
Skills: B2B Sales, Fintech, Treasury Management, Payments, Banking
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Job Description Are you interested in being a part of a collaborative, e…
Skills: Outside Counsel Management, E-billing, Legal Spend Analytics, Budgeting, Forecasting
Warsaw, Masovian Voivodeship, Poland · Remote OK
$120k–$132k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their car…
Skills: Business Systems Analysis, Financial Services Software, Technical Specifications, SLA Management, Issue Resolution
Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency DiplomaDelivers technical and non-technical support via various channels to ensure effec…
Skills: Technical Support, Client Relationship Management, Sales Order Processing, Escalation Management, Client Documentation
Ariana, Ariana, Tunisia · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and…
Skills: Windows Server, Incident Management, ITIL Process, SQL Server, MS Exchange Server
Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-s…
Skills: Technical Support, Client Relationship Management, Sales Order Processing, Escalation Management, Post-Sales Support
Chennai, Tamil Nadu, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Business Analyst - Connex 7 - 15 Years ( Bangalore/ Pune) Are you curious, moti…
Skills: Connex Switch, ISO 8583, Payment Message Processing, Authorization Processing, Host Interface Integration
Ariana, Ariana, Tunisia · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and…
Skills: C++, Real-time Programming, Design Patterns, Templates, Multi-threaded Applications
Columbus, Georgia, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Position is only open to work in the Columbus, GA office. Candidates must currently live locally in the area to …
Skills: Agile/Scrum, Cobol, Ims, Db2, Java
Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education)Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-s…
Skills: Technical Support, Client Relationship Management, Sales Order Processing, Escalation Management, Post-Sales Support
Columbus, Georgia, United States · Hybrid
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Position is only open to work in the Columbus, GA office. Candidates must currently live locally in the area to …
Skills: Agile/Scrum, Cobol, IMS, DB2, Java
Atlanta, Georgia, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some o…
Skills: Sql, Dbt, Airflow, Aws, Data Modeling
San Antonio, Texas, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. …
Skills: Production Operations, Equipment Operation, Process Documentation, Training and Coaching, Troubleshooting
Gurugram, Haryana, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Finance Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to…
Skills: Financial Planning & Analysis, Forecasting, Budgeting, Variance Analysis, Power Bi
Gurugram, Haryana, India · Remote OK
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Job Description What you will be doing • Oversees one or more teams of customer service a…
Skills: Team Leadership, Customer Service Management, Workforce Management, Performance Appraisal, Root Cause Analysis
Pune City, Maharashtra, India · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering .net Developer –Pune– (5 to 8yrs) Are you curious, motivated, and forward-t…
Skills: .NET Core, C#, ASP.NET Core, Web API, MVC
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Diagnose and resolve complex production and customer issues across a Kubernetes-based autonomous banking platform. Engage directly with enterprise banking customers to investigate technical failures and improve operational runbooks.
Requires strong hands-on troubleshooting experience in production environments and mandatory experience in a customer-facing technical role. Proficiency with Kubernetes, containers, and observability tools is essential.
Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group. The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. The role is hands-on and customer-facing, requiring strong investigation skills, clear communication, and the ability to connect application behavior, Kubernetes infrastructure, logs, metrics, and customer impact.
KEY RESPONSIBILITIES
Technical Troubleshooting & Incident Resolution – Investigate and resolve complex technical issues across application, infrastructure, and platform layers. – Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems. – Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources.
Customer-Facing Support – Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues. – Communicate findings clearly to technical and non-technical customer stakeholders during investigations.
Observability & AI-Assisted Operations – Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior. – Work with the platform's AI-driven SRE capabilities — incident insights, auto-remediation, and AI-based root cause analysis — validating findings and acting on them. – Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned.
Platform Support – Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments. – Assist with deployment-related troubleshooting when required; deployment ownership is a plus, not a core requirement.
REQUIRED EXPERIENCE & CAPABILITIES
Technical Expertise – Strong hands-on troubleshooting experience across production or customer-facing technical environments — the single most important capability for this role. – Hands-on experience with Kubernetes and containers. – Ability to read, interpret, and correlate logs, metrics, traces, and alerts. – Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior.
Customer-Facing Experience (Mandatory) – At least one proven customer-facing technical role is required. – Experience working directly with customers during investigations, escalations, or production support scenarios.
Operating Style – Strong ownership mindset and bias toward resolution. – Practical, hands-on problem solver who enjoys investigation and troubleshooting. – AI-native: integrates LLMs and AI tooling into daily investigation and support work.
PREFERRED EXPERIENCE
– Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. – Familiarity with cloud or hybrid environments such as AWS, GCP, Azure, or on-prem enterprise deployments. – Exposure to deployment workflows, Helm, Terraform, Flux, ArgoCD, Kafka, or distributed databases.
IDEAL CANDIDATE PROFILE
The ideal candidate is someone who enjoys solving difficult problems, working directly with customers, and bringing structure and clarity to complex technical situations. They are hands-on, calm under pressure, and comfortable moving between logs, metrics, customer context, and engineering discussions to get to root cause. This is not an architecture or platform design role — engineers looking to architect and build systems will find a better fit in our Platform Engineer openings.
IMPACT & SCOPE
Direct impact on customer trust, production reliability, and operational continuity for Tier-1 banking institutions. – High visibility across customer, support, engineering, platform, and product teams.
This role offers the opportunity to support a next-generation banking platform used by some of the world's largest financial institutions. It combines the technical complexity of Kubernetes-based infrastructure, the urgency of production support, and the customer impact of enterprise banking.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Offices: 601 Riverside Ave, Jacksonville, FL 32202, US · Little Rock , Arkansas, US · Rose Street, Edinburgh, Scotland EH2 2PR, GB · 200 Campus Dr, Collegeville, PA 19426, US · Chino Roces Ave Ext 2305, Makati, National Capital Region, PH
