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Full-time
Posted 5d ago
Apply by Aug 12
~40 hrs/week
Responsibilities
The role involves delivering exceptional customer service by providing tailored financial solutions and achieving sales targets. You will also be responsible for maintaining operational efficiency, adhering to compliance standards, and driving the adoption of digital self-service options.
Requirements
Candidates are expected to have experience in sales and service delivery within a fast-paced environment. Strong knowledge of financial products, application procedures, and a commitment to organizational values and governance are required.
Full job description
Job Description
To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
Work with enhanced processes and procedures to maintain operational efficiencies.
Deliver work in an accurate manner to ensure consistent results.
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Adhere to quality standards, turnaround times and Company policies and procedures.
Complete relevant administration, reporting and updating of information accurately and on time.
Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
Maximize sales by selling packaged financial solutions to clients.
Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
Maximise cross-selling opportunities.
Drive adoption of digital and other self-service options across client base.
Contribute to teamwork and inclusivity within own team.
Contribute to cost efficiencies through responsible utilisation of work related resources.
Achieve expected financial targets and uphold associated service levels.
Build and maintain stakeholder relationships.
Deliver customer service through adherence to quality service standards.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
12/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within
India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.
Offices: 101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN
FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within
India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.
Offices: 101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN