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Part-time, Contract
high school, professional certificate
Ongoing learning and development, Collaborative work environment
Posted 6d ago
Apply by Aug 12
~40 hrs/week
Responsibilities
The Community Advisor provides prompt and professional service to customers while managing their financial needs and processing requests efficiently. They also drive business growth by maximizing cross-sell opportunities and guiding customers toward digital self-service channels.
Requirements
Candidates must hold a Grade 12/NQF Level 4 qualification, with a preferred NQF Level 5 certificate in a relevant field. Applicants should have 1–3 years of experience in customer-facing or financial service environments.
Full job description
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Hello Future Community Advisor
Welcome toFNB, the home of the#changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.
As part of ourFNB Points of Presence (POP)team, theCommunity Advisorplays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.
Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.
Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)
Are you someone who can:
Serve customers promptly and professionally, ensuring their needs are fully understood
Deliver an excellent customer experience aligned to Balanced Scorecard service standards
Achieve net profit growth through effective sales and service support
Manage the migration of customers from traditional transactions to Self‑Service and digital channels
Grow the active customer account base to expand overall client engagement
Identify and maximise cross‑sell opportunities to strengthen customer relationships
Track, control, and influence sales activities to achieve predetermined sales targets
Track, control, and influence service activities to improve service efficiencies
Provide efficient administration through careful planning, accurate reporting, and timely information updates
Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
Produce accurate and reliable sales and service statistics for management and decision‑making
Comply with governance, legislative, and audit requirements
Uphold FNB’s Golden Rules processes and procedures consistently
Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 CertificateinBanking, Business Administration, Customer Service, or related fields recognized by FAIS
1–3 years of experiencein customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
Excellent communication and relationship‑building skillsand an ability to engage diverse customer needs
Confidence in guiding customers toward digital and Self‑Service solutions
Ability to identify sales opportunities and support portfolio growth
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time‑management capability
Commitment to delivering consistent, exceptional service
You will have access to:
A customer‑facing role within the FNB Points of Presence network
Exposure to digital enablement, customer engagement, and frontline service practices
Ongoing learning and development aligned to service, sales, and operational excellence
A collaborative, supportive branch environment focused on customer delight
You can be a match if you are:
Customer‑centric with a passion for delivering exceptional experiences
Motivated by achieving performance targets
Organised and detail‑driven with strong follow‑through
Ethical, compliant, and aligned to governance requirements
A strong team player who builds positive working relationships
Proactive in your learning and personal development
Apply nowif you are ready to take the next step in your career as anFNB Points of Presence: Community Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.
All appointments will be made in line withFirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.
Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.
This is a Part-Time vacancy.
This vacancy is being created so that we can create a pool for the geographical area between East London upto Matatiele including Aliwal North/Sterkspruit.
#Post
#FNB
#68bb7234
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
12/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within
India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.
Offices: 101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN
FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within
India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.
Offices: 101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN