North Little Rock, Arkansas, United States · Hybrid
The Salesforce Administrator is responsible for the configuration, maintenance, and ongoing optimization of the Salesforce platform. This position serves as the primary IT administrator for Salesforce and supports the ma…
Skills: Salesforce Administration, Sales Cloud, Service Cloud, Experience Cloud, Salesforce Flow
North Little Rock, Arkansas, United States · Hybrid
First Orion is looking for a Marketing Analyst to be the analytics engine behind our marketing. Reporting to the Head of Marketing, you'll build the dashboards, reports, and attribution models that help leadership unders…
Skills: Marketing analytics, SQL, Databricks, BigQuery, GA4
North Little Rock, Arkansas, United States · On-site
First Orion is looking for a Marketing Automation Manager to own the systems that power our marketing. Reporting to the Head of Marketing, you'll be the operator and architect of our marketing technology stack — the pers…
Skills: Marketing automation, HubSpot, Salesforce, API integrations, Webflow
North Little Rock, Arkansas, United States · On-site
First Orion is seeking a skilled Cloud & DevOps Engineer to own the reliability, scalability, and delivery infrastructure that gets code from developer machines to production safely, and keeps it running there. You'll ha…
Skills: Terraform, AWS, Kubernetes, Helm, ArgoCD
United Kingdom · On-site
$28k–$53k/yr
First Orion UK Limited is a fast-growing, privately held company focused on eliminating scam and nuisance calls across telecommunications networks. Headquartered in Little Rock, Arkansas (USA), First Orion is seeking a C…
Skills: REST API, SIP, IP Routing, Firewall, AWS Infrastructure
North Little Rock, Arkansas, United States · On-site
The Vetting Analyst Intern will be responsible for conducting thorough and accurate vetting of businesses and their branding content for First Orion's vetting solution. This will involve verifying the legitimacy of provi…
Skills: Vetting, Business Verification, Attention To Detail, Communication Skills, Microsoft Excel
North Little Rock, Arkansas, United States · On-site
This is an opportunity for a Data Platform Lead position within First Orion’s Data Engineering organization, responsible for owning, governing, designing, and evolving our enterprise data platform built on Databricks. Th…
Skills: Databricks, Apache Spark, Terraform, Unity Catalog, AWS
North Little Rock, Arkansas, United States · Remote OK
As an Enterprise Sales Executive at First Orion, you will drive new revenue by selling our Enrich RCS Messaging solutions. You will be responsible for building a robust pipeline of enterprise prospects, educating the mar…
Skills: Enterprise Sales, RCS Messaging, Pipeline Management, Cold Outreach, Salesforce
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The Salesforce Administrator manages the configuration, maintenance, and optimization of the Salesforce platform while supporting enterprise business systems. They collaborate with stakeholders to implement scalable solutions, manage data integrity, and provide analytical insights through reporting and dashboards.
Candidates must have a bachelor's degree in a relevant field or equivalent experience, along with at least 3 years of Salesforce administration experience. Proficiency in Salesforce configuration, security, reporting, and automation tools is required, along with strong problem-solving and communication skills.
The Salesforce Administrator is responsible for the configuration, maintenance, and ongoing optimization of the Salesforce platform. This position serves as the primary IT administrator for Salesforce and supports the management of related enterprise business platforms. The role partners with business and IT stakeholders coordinate platform configuration, integrations, automation, releases, governance, vendor support, and ongoing improvements aligned with organizational goals.
The ideal candidate possesses strong analytical and problem-solving skills, a deep understanding of Salesforce administration best practices, and the ability to translate business requirements into scalable Salesforce solutions.
What you’ll be doing:
Salesforce Administration
Administer and maintain Salesforce environments, including Sales Cloud, Service Cloud, Experience Cloud, and related applications.
Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, flows, and approval processes.
Manage user accounts, profiles, permission sets, roles, groups, and sharing rules.
Ensure platform security, data integrity, and compliance with company policies.
Maintain application standards, documentation, access controls, and support procedures.
Participate in application governance, security reviews, and lifecycle planning.
Business Process Support
Collaborate with stakeholders to gather requirements and implement Salesforce solutions that support business objectives.
Analyze existing business processes and recommend enhancements to improve efficiency and user adoption.
Configure and optimize automation using Salesforce Flow and other native tools.
Data Management
Perform data imports, exports, cleansing, deduplication, and migration activities.
Monitor data quality and establish processes to maintain accurate and reliable information.
Develop and maintain data governance standards and procedures.
Reporting and Analytics
Create and maintain reports, dashboards, and KPI metrics for business leaders.
Provide analytical insights and recommendations based on Salesforce data.
Support forecasting, pipeline management, and operational reporting initiatives.
System Support and Training
Serve as the primary point of contact for Salesforce support requests.
Troubleshoot and resolve system issues in a timely manner.
Develop user documentation, training materials, and best practices.
Conduct end-user training and onboarding sessions.
Support vendor relationships, licensing reviews, platform renewals, and product evaluations.
Integration and Release Management
Support integrations between Salesforce and external business systems.
Coordinate testing and deployment of system enhancements and releases.
Evaluate new Salesforce features and recommend adoption opportunities.
Manage or coordinate integrations and workflow automation across Salesforce and other enterprise platforms.
Monitor integration failures, platform issues, data quality, and support trends.
Coordinate platform enhancements, maintenance, releases, testing, and change activities.
Coordinate with internal technical teams and third-party implementation partners.
What you’ll need:
Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field, or equivalent work experience.
3+ years of Salesforce administration experience.
Experience with Salesforce configuration, security, reporting, and automation tools.
Strong understanding of CRM concepts and business processes.
Experience with data management, data quality, and reporting.
Excellent problem-solving, communication, and organizational skills.
Bonus Points:
Salesforce Administrator Certification (or Advanced).
Experience with Sales Cloud, Service Cloud, and Experience Cloud.
Experience supporting Salesforce integrations and third-party applications.
Knowledge of Agile project methodologies.
Basic understanding of Apex, SOQL, and Lightning Platform capabilities.
Experience administering or supporting HubSpot, including CRM configuration, workflows, permissions, data quality, and Salesforce synchronization.
Experience with Atlassian products such as Jira, Jira Service Management, Confluence, and Bitbucket.
Experience administering or supporting ServiceNow and related IT service-management workflows.
Experience supporting integrations between enterprise SaaS products using APIs, middleware, webhooks, or integration platforms.
Experience building or managing cross-platform workflow automation.
Familiarity with SSO, user provisioning, role-based access, audit logging, and application security controls.
Experience coordinating SaaS vendors, licensing, upgrades, integrations, and application support.
Familiarity with application lifecycle management, change management, testing, and release coordination.
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.
This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.
First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
Brand your phone calls effortlessly, with branded calling solutions from First Orion.
First Orion is the leading provider of branded call solutions – with over 5M calls branded daily – for the world’s leading carriers, enterprises, and developers! We’re in the telecommunications game, enhancing the branded communication experience for all major U.S. carrier networks, along with Fortune 500 brands, and other mobile apps. Our branded communication solutions include: - INFORM® Branded Calling: Put your business name and reason for the call directly on your customer's call screen! Works on all three major U.S. wireless carriers. - AFFIRM™ Reputation Monitoring: See how your phone calls appear on your customer's call screen! Get notified if any of your numbers are being tagged as scam or spam scalls. - SENTRY™: Stop scammers from spoofing your business phone number! SENTRY blocks improperly spoofed calls before they ever get to your customer's phone. - Business Number Registration: Our free registration service tells carriers that your number is legit! It takes less than five minutes to get registered. - For brands in need of extra scam protection, our Communication Protection services offer scam, fraud, and spoof solutions. Brand your phone calls effortlessly, with branded calling solutions from First Orion.
Offices: 520 Main St, North Little Rock, Arkansas 72114, US · 3605 132nd Ave SE, Ste 400, Bellevue, Washington 98006, US · Mazaya Business Avenue BB1, Office 3005, Jumeirah Lake Tower, Dubai, AE · 3 Waterhouse Square, 138-142 Holborn, London, GB
Brand your phone calls effortlessly, with branded calling solutions from First Orion.
First Orion is the leading provider of branded call solutions – with over 5M calls branded daily – for the world’s leading carriers, enterprises, and developers! We’re in the telecommunications game, enhancing the branded communication experience for all major U.S. carrier networks, along with Fortune 500 brands, and other mobile apps. Our branded communication solutions include: - INFORM® Branded Calling: Put your business name and reason for the call directly on your customer's call screen! Works on all three major U.S. wireless carriers. - AFFIRM™ Reputation Monitoring: See how your phone calls appear on your customer's call screen! Get notified if any of your numbers are being tagged as scam or spam scalls. - SENTRY™: Stop scammers from spoofing your business phone number! SENTRY blocks improperly spoofed calls before they ever get to your customer's phone. - Business Number Registration: Our free registration service tells carriers that your number is legit! It takes less than five minutes to get registered. - For brands in need of extra scam protection, our Communication Protection services offer scam, fraud, and spoof solutions. Brand your phone calls effortlessly, with branded calling solutions from First Orion.
Offices: 520 Main St, North Little Rock, Arkansas 72114, US · 3605 132nd Ave SE, Ste 400, Bellevue, Washington 98006, US · Mazaya Business Avenue BB1, Office 3005, Jumeirah Lake Tower, Dubai, AE · 3 Waterhouse Square, 138-142 Holborn, London, GB
