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Jobs at FirstLight Fiber (Now Hiring) — 9 open

FirstLight Fiber logoFirstLight Fiber

NOC Engineer

Brunswick, Maine, United States · On-site

$70k–$90k/yr

Senior$165M raised

The NOC Engineer is a technical resource in the NOC workgroup. The NOC Engineer is responsible for planning and implementing network changes including grooms, and software updates, reviewing change requests, and assistin…

Skills: Network Troubleshooting, Root Cause Analysis, Ciena, Cisco, Juniper

FirstLight Fiber logoFirstLight Fiber

Director, FP&A-Budgeting & Forecasting

Brunswick, Maine, United States · On-site

$130k–$160k/yr

Senior$165M raised

We are seeking a Director, FP&A — Budgeting & Forecasting to lead financial planning, budgeting, forecasting, and long-range planning for FirstLight Fiber. This role will own the annual planning cycle, rolling fore…

Skills: Financial Planning, Budgeting, Forecasting, Long-range Planning, Management Reporting

FirstLight Fiber logoFirstLight Fiber

Field Operations Technician

Brunswick, Maine, United States · On-site

$25/hr–$32/hr

Mid level$165M raised

FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We are dedicated to providing cutting-edge solutions to our customers while fostering a dynamic and inclusive work…

Skills: Fiber Optic Splicing, Network Troubleshooting, OTDR Testing, AC/DC Power Theory, IP Networking

FirstLight Fiber logoFirstLight Fiber

Sales Engineer

Somerville, Massachusetts, United States · On-site

$85k–$110k/yr

Senior$165M raised

Sales Engineer — Network & Security Solutions New England | Upstate New York | Pennsylvania FirstLight is seeking a Sales Engineer to support our Enterprise sales teams across New England, Upstate New York, and Pen…

Skills: Network Design, Cybersecurity Architecture, Technical Sales, SD-WAN, SASE

FirstLight Fiber logoFirstLight Fiber

Senior Sales Director

Portsmouth, New Hampshire, United States · On-site

$115k–$135k/yr

Senior$165M raised

Come join one of the fastest growing telecommunications companies in the Northeast! Headquartered in Albany, NY, FirstLight Fiber is a leading provider of high speed data, Internet, data center, cloud, and voice services…

Skills: Sales Strategy, Sales Forecasting, CRM, Salesforce, Negotiation

FirstLight Fiber logoFirstLight Fiber

Account Executive

Manchester, New Hampshire, United States · On-site

$75k–$85k/yr

Senior$165M raised

Account Executive Job Description The Account Executive (AE) is the catalyst behind FirstLight’s success as an organization. As a consultative sales professional, the Account Executive is responsible for driving re…

Skills: B2B Sales, Consultative Selling, Prospecting, Cold Calling, Negotiation

FirstLight Fiber logoFirstLight Fiber

Account Executive

Buffalo, New York, United States · On-site

$75k–$85k/yr

Senior$165M raised

The Account Executive (AE) is the catalyst behind FirstLight’s success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net-n…

Skills: B2B Sales, Consultative Sales, Negotiation, Customer Relationship Management, Telecommunications Knowledge

FirstLight Fiber logoFirstLight Fiber

Carrier Voice Engineer

Brunswick, Maine, United States · On-site

$75k–$95k/yr

Senior+$165M raised

We are seeking an experienced Carrier Voice Engineer to secure, support, and optimize carrier-grade voice services across wireline, wireless, wholesale, enterprise, and interconnect environments. This role requires deep …

Skills: VoIP, SIP, TDM, SBC, Voice Security

FirstLight Fiber logoFirstLight Fiber

Account Executive

Allentown, Pennsylvania, United States · Remote OK

$75k–$85k/yr

Senior$165M raised

The Account Executive (AE) is the catalyst behind FirstLight’s success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net-n…

Skills: B2B Sales, Consultative Selling, Prospecting, Cold Calling, Negotiation

FirstLight Fiber logo

NOC Engineer

FirstLight Fiber

Brunswick, Maine, United States • On-site

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  • $70k–$90k/yr
  • Full-time
  • bachelor degree
  • Posted 4h ago
  • ~40 hrs/week

Responsibilities

The NOC Engineer is responsible for planning and implementing network changes, software updates, and troubleshooting escalated technical tickets. They collaborate with vendors for root cause analysis and create system support documentation to minimize network downtime.

Requirements

Candidates need 6+ years of telecommunications experience and a degree in Computer Science or a related field. Proficiency in layers 1-4 of the OSI model and experience with various transport technologies like MPLS, BGP, and DWDM is required.

Full job description

The NOC Engineer is a technical resource in the NOC workgroup. The NOC Engineer is responsible for planning and implementing network changes including grooms, and software updates, reviewing change requests, and assisting in customer communication. This position is also responsible for escalations out of repair and working with vendors to determine the root cause of network events.

Roles and Responsibilities:

  • Responsible for troubleshooting and resolving escalated tickets.
  • Work with Vendors to conduct a root cause analysis and collaborate with engineering to determine if network changes should be implemented to prevent future occurrences.
  • Analyze, diagnose, and correct network hardware and/or software problems associated with the delivery of data transport to minimize network downtime.
  • Coordinate efforts between multiple workgroups to facilitate the resolution of trouble tickets.
  • Mentor others to reduce escalations and MTTR.
  • Responsible for researching, designing, planning, and implementing network grooms including the creation of MOPs, conducting a change impact analysis, submission of change requests for approval, and facilitating resources.
  • Create system support documentation including instructional procedures, test plans, and problem documentation.
  • Identify impact lists for planned and unplanned events.
  • Assist Core Engineering with the implementation of network changes.
  • Create system support documentation including instructional procedures, test plans, and problem documentation.
  • Plan and deploy new software versions to network equipment.
  • Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

  • Excellent written and verbal communication skills are required.
  • Must be detail oriented and highly organized.
  • Experience with Ciena, Cisco, Cyan, Telco Systems, Adtran, Calix, Juniper and Adva.
  • Experience with Network Edge, Transport and Access technologies such as DSL, GPON, SONET, and ROADM.
  • In depth knowledge of MEF and CE2.0 Ethernet products and standards, including y.1731 statistics collection, y.1564 testing.
  • Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model.
  • In depth knowledge of connection-oriented Ethernet standards including MPLS-TP, G.8032, PBB-TE.
  • In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, and 802.1q.
  • Solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters.
  • Experience with passive and active OADM & ROADM DWDM systems.
  • Strong detail-oriented project management skills.
  • Ability to build and foster collaborative relationships.
  • Capable of working and learning independently with minimal supervision.
  • Strong problem-solving skills, and the ability to make decisions independently. 

EDUCATION and/or EXPERIENCE:

  • 6+ years of relevant telecommunications experience.
  • BS or BA in Telecommunications, Computer Science, or equivalent experience.

Related keywords

NOCCienaCiscoCyanTelco SystemsAdtranCalixJuniperAdvaDSLGPONSONETROADMMEFCE2.0Y.1731

About FirstLight Fiber

LinkedInVisit site

Your search for a strategic technology partner ends here.

Industry
Telecommunications
Company size
501-1,000 employees
Founded
1999
Headquarters
Portsmouth, New Hampshire
LinkedIn followers
15,954
Total funding
$165M

We free IT leaders to do what matters. FirstLight delivers a combination of solutions from fiber to cloud, communications, and security, that form a seamless foundation for your technology success. We take the weight off your IT team, so you can focus on driving your business forward, not fighting infrastructure headaches. Headquartered in Albany, NY, FirstLight connects nearly 15,000 customer locations (with 125,000 more serviceable) across six states with over 25,000 miles of high-capacity, low-latency fiber. Our CJIS, PCI, HIPAA, SOC 2, Type II data centers, robust cloud services, and expert-backed solutions give you everything you need: reliable connectivity, strong security, and modern tools to keep you connected, protected, and ready for what’s next. We’re proud to serve leading carrier, content providers, enterprises, healthcare providers, financial institutions, universities, governments, and top-tier carriers across the Northeast and Mid-Atlantic.

Offices: 359 Corporate Drive, Portsmouth, New Hampshire 03801, US · 45 Krupp Drive, Williston, VT 05495, US · 7890 Lehigh Crossing, Victor, New York 14564, US · 14 Resilient Circle, Brunswick, Maine 04011, US

Direct-to-business fiber opticsSIP TrunksPRI-T1Virtual PBXDedicated InternetColocation / Data CenterCloudUnified CommunicationsDisaster RecoveryIaaS
View all jobs at FirstLight Fiber

About FirstLight Fiber

LinkedInVisit site

Your search for a strategic technology partner ends here.

Industry
Telecommunications
Company size
501-1,000 employees
Founded
1999
Headquarters
Portsmouth, New Hampshire
LinkedIn followers
15,954
Total funding
$165M

We free IT leaders to do what matters. FirstLight delivers a combination of solutions from fiber to cloud, communications, and security, that form a seamless foundation for your technology success. We take the weight off your IT team, so you can focus on driving your business forward, not fighting infrastructure headaches. Headquartered in Albany, NY, FirstLight connects nearly 15,000 customer locations (with 125,000 more serviceable) across six states with over 25,000 miles of high-capacity, low-latency fiber. Our CJIS, PCI, HIPAA, SOC 2, Type II data centers, robust cloud services, and expert-backed solutions give you everything you need: reliable connectivity, strong security, and modern tools to keep you connected, protected, and ready for what’s next. We’re proud to serve leading carrier, content providers, enterprises, healthcare providers, financial institutions, universities, governments, and top-tier carriers across the Northeast and Mid-Atlantic.

Offices: 359 Corporate Drive, Portsmouth, New Hampshire 03801, US · 45 Krupp Drive, Williston, VT 05495, US · 7890 Lehigh Crossing, Victor, New York 14564, US · 14 Resilient Circle, Brunswick, Maine 04011, US

Direct-to-business fiber opticsSIP TrunksPRI-T1Virtual PBXDedicated InternetColocation / Data CenterCloudUnified CommunicationsDisaster RecoveryIaaS
View all jobs at FirstLight Fiber

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