Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary

This role will be responsible for ensuring the smooth operation of the Human Resources department by providing comprehensive support in recruitment, onboarding, compliance and system management. This role is responsible for coordinating the day-to-day HR activities, including managing the HR inbox, preparing and issue contracts (and contract variations), supporting recruitment processes and maintaining accurate employee records. The HR Coordinator serves as a key contact for internal stakeholders and candidates.

System Management

• Workday Maintenance

  • Manage and update employee information within the System, ensuring data accuracy and integrity across all employee records

  • Provide first-level support troubleshooting for system issues

  • Manage and own system issues (including raising and managing the tickets with the relevant HRIS Technology team and communicating known issues to impacted employees)

  • Input and update data including new hires, internal changes, terminations and more

  • Assist in employee training and ongoing support for system usage

  • Assist with the generation of reports

• Reference Checks

  • Administer the reference check process, ensuring timely requests and follow-ups for candidate references

• Background Checks

  • Administer the background check process, ensuring timely requests and follow-ups

  • Adherence to internal and external policies and procedures

  • Escalate any discrepancies in the background check with the HR Business Partner

Recruitment Support

• First line support for hiring manager queries and act as a point of contact

• Ensure all recruitment activities adhere to the internal and external policies and procedures

• Manage the administration of recruitment tasks and processes

• Manage education of the recruitment process to wider business

• Regularly review and suggest ways we can improve on any of the above activities

• Maintain accurate records and ensure that all documentation is properly stored in line with internal and external policies and procedures

Learning and Development

• Coordinate the annual training calendar, provide first-line support to employees and leaders on learning and development activities, training requirements, and related queries.

Inbox Management

• Triage, respond and prioritise HR enquiries within agreed service levels

• Address common HR enquiries related to full employee lifecycle and employee engagement

• Ensure all communications are organised for easy retrieval and reference in future HR activities and audits

• Escalate relevant matters to the HR Business Partner

Contract and Employment Documentation Management

• Prepare and issue employment contracts

• Prepare employment contract amendments / variation letters

• Track employment contract expirations

• Prepare, issue and track secondment agreements, higher duties allowances and more

• Maintain accurate records and ensure that contract documentation is compliant and correctly stored

Reporting and Compliance

• Maintain compliance records and ensure all employee records, HR documentation are up to date, accurate and compliant with internal policies and external regulations

• Manage working rights for all employees

• Host exit surveys (when appropriate) to employees exiting the business

• Assist in preparing documentation and data for internal and external audits, ensuring full compliance with regulatory bodies

• Assist in monitoring compliance with company policies, including attendance, leave and workplace behaviour

Teamwork and Behaviour

• Provide support to your peers and other teams within the business as required

• Take ownership of your own performance and development

• Actively contribute to the team with a positive attitude

• Participate in team meetings and knowledge sharing

• Escalate appropriate matters to the HR Business Partner

• Work closely with the HR Business Partner to provide support and ensure smooth operations across HR Functions

• Work effectively in a team environment to achieve common goals

• Work closely with other departments to resolve customer issues and inquiries

• Complete all mandatory training

• Ensure all activities and interactions reflect the Group’s core values, promoting a positive and cohesive work culture

Ad hoc duties as advised by the HR Business Partner

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances