Jobs at First Digital (Now Hiring) — 9 open

About the Role:

We are looking for a Senior Security Operations Engineer to join our IT team, playing a key role in strengthening our security posture across identity management, endpoint protection, network security, and cloud services. This role combines hands-on technical execution with cross-functional collaboration, supporting security operations across Microsoft 365 and Fortinet firewall infrastructure while contributing to broader IT service and asset management initiatives.

Responsibilities:

• Advanced Troubleshooting and Resolution: Assist with troubleshooting and resolving complex security-related hardware, software, and network issues to ensure minimal downtime and maximum efficiency.
• Identity and Access Management: Support identity and access management processes, ensuring proper controls and permissions are in place for employees at all levels, focusing on Azure Active Directory.
• Cross-Functional Collaboration: Work with cross-functional teams to develop and implement security procedures aimed at improving the effectiveness and efficiency of IT applications and overall security posture.
• IT Project Support: Contribute to supporting and managing security-focused IT projects, from initial design and planning stages through to successful implementation and ongoing support.
• IT Service Management: Provide IT service management with a focus on security, ensuring adherence to best practices and delivering exceptional service to end-users.
• IT Asset Management: Assist in IT asset management, including inventory tracking, procurement, and retirement processes, ensuring compliance with security policies.
• Cyber Security Awareness: Help promote and enhance cyber security awareness among employees, ensuring adherence to security policies and practices.
• Microsoft 365 Security Management: Help manage security settings and policies within Microsoft 365, including but not limited to email quarantine, conditional access policies, and endpoint security baselines.
• Fortinet Firewall Management: Assist with configuring, managing, and monitoring Fortinet firewalls, ensuring robust perimeter security and efficient handling of network traffic to prevent unauthorized access and mitigate threats.
• Security Incident Response: Support the response to security incidents involving both Microsoft 365 and firewall infrastructure, conducting investigations and implementing corrective actions to prevent recurrence.
• Compliance and Governance: Assist in ensuring compliance with regulatory requirements and internal security policies across Microsoft 365 and network environments.

Requirements:

• 3-5 years of relevant experience in IT security operations, infosec, or a related IT support role, with hands-on exposure to enterprise security tools and environments.
• Practical experience with Azure Active Directory and Microsoft 365 security management, including conditional access policies, email quarantine, and endpoint security baselines.
• Working knowledge of Fortinet firewalls or similar next-generation firewall/perimeter security platforms is highly preferred.
• Demonstrated experience supporting security incident response, including investigation and remediation of security events.
• Solid understanding of identity and access management principles and best practices.
• Experience with IT service management frameworks and ticketing/service desk tools, with a track record of delivering strong end-user support.
• Familiarity with IT asset management processes, including inventory tracking and lifecycle management.
• Understanding of common regulatory and compliance frameworks relevant to IT security (e.g. GDPR, ISO 27001, or similar).
• Strong troubleshooting skills across hardware, software, and network domains.
• Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.
• Relevant certifications (e.g. Security+, Microsoft SC-300/SC-900, Fortinet NSE, or equivalent) are a plus but not required.
• A proactive, detail-oriented mindset with a genuine interest in cyber security awareness and continuous improvement.

Why Join Us?

Competitive Compensation – We offer a remuneration package that reflects your expertise and contributions.

Transportation Support – A monthly allowance to assist with your commute.

Comprehensive Benefits – Life, medical, and dental coverage for your well-being.

Professional Development – A US$4,000 education allowance to support your continuous learning.

Career Growth – Strong prospects for advancement within a dynamic organization.

Team Engagement – Regular activities to foster collaboration and a positive work environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. First Digital Trust reserves the right to amend this job description at any time.

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