First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in a…
Skills: Collections, Accounts Receivable, Call Center Operations, Credit Management, Verbal Communication
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Full-time
Base pay plus monthly bonus opportunities, Paid Time Off, Paid Holidays, 401(k) including company match, Medical insurance, Dental insurance
Posted 17d ago
~40 hrs/week
Responsibilities
The representative is responsible for managing account collections, facilitating payments from clients, and providing insights into A/R aging. They must handle 100-120 calls daily and assist with the repossession and legal processes.
Requirements
Candidates need 2-3 years of experience in collections, call centers, or accounts receivable, preferably within subprime or consumer lending. Proficiency in Microsoft Office and strong interpersonal communication skills are required.
Full job description
First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.
COLLECTIONS JOB RESPONSIBILITIES
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Complete 100-120 calls per day
Ensure documentation of all collection attempts in appropriate systems
Assist in repossession and legal process
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives
COLLECTIONS JOB REQUIREMENTS
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules
Bilingual in Spanish/English a plus
BENEFITS
Base pay plus monthly bonus opportunities
Paid Time Off
Paid Holidays
401(k) including company match
Medical, dental, vision insurance including dependent coverage
First American Title Lending has been helping consumers and businesses with getting the cash they need for over 10 years. We strive to provide outstanding customer service and competitive rates. We offer products for all credit types and all types of vehicles - cars, trucks, motorcycles, commercial vehicles, and more.
First American Title Lending places high value on the following principles. We will constantly strive to exemplify these qualities in our behavior towards others. Everyone who comes into contact with any First American Title Lending associate should expect to be treated with these principles:
Respect
Integrity
Honesty
Courtesy
Excellence
Offices: 3855 N Ocoee St, Cleveland, Tennessee, US · 2235 W Broad St, Athens, Georgia, US · 7441 Tara Blvd, Jonesboro, Georgia 30236, US · 863 Flat Shoals Rd SE, Conyers, Georgia, US · 1693 N Expressway, Griffin, Georgia 30223, US
Title LendingTitle PawnInstallment Productand Commercial Vehicle LendingInsuranceCommercialFinancial ServicesCredit
First American Title Lending has been helping consumers and businesses with getting the cash they need for over 10 years. We strive to provide outstanding customer service and competitive rates. We offer products for all credit types and all types of vehicles - cars, trucks, motorcycles, commercial vehicles, and more.
First American Title Lending places high value on the following principles. We will constantly strive to exemplify these qualities in our behavior towards others. Everyone who comes into contact with any First American Title Lending associate should expect to be treated with these principles:
Respect
Integrity
Honesty
Courtesy
Excellence
Offices: 3855 N Ocoee St, Cleveland, Tennessee, US · 2235 W Broad St, Athens, Georgia, US · 7441 Tara Blvd, Jonesboro, Georgia 30236, US · 863 Flat Shoals Rd SE, Conyers, Georgia, US · 1693 N Expressway, Griffin, Georgia 30223, US
Title LendingTitle PawnInstallment Productand Commercial Vehicle LendingInsuranceCommercialFinancial ServicesCredit