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Jobs at First American Title Lending (Now Hiring) — 1 open

First American Title Lending logoFirst American Title Lending

Collections Call Center Representative

Dalton, Georgia, United States · On-site

Mid level

First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in a…

Skills: Collections, Accounts Receivable, Call Center Operations, Credit Management, Verbal Communication

First American Title Lending logo

Collections Call Center Representative

First American Title Lending

Dalton, Georgia, United States • On-site

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Mid level

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  • Full-time
  • Base pay plus monthly bonus opportunities, Paid Time Off, Paid Holidays, 401(k) including company match, Medical insurance, Dental insurance
  • Posted 17d ago
  • ~40 hrs/week

Responsibilities

The representative is responsible for managing account collections, facilitating payments from clients, and providing insights into A/R aging. They must handle 100-120 calls daily and assist with the repossession and legal processes.

Requirements

Candidates need 2-3 years of experience in collections, call centers, or accounts receivable, preferably within subprime or consumer lending. Proficiency in Microsoft Office and strong interpersonal communication skills are required.

Full job description

First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.

COLLECTIONS JOB RESPONSIBILITIES

  • Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
  • Complete 100-120 calls per day
  • Ensure documentation of all collection attempts in appropriate systems
  • Assist in repossession and legal process
  • Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
  • Meet or exceed minimum goal requirements based on Company objectives

COLLECTIONS JOB REQUIREMENTS

  • 2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
  • Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
  • Proficient and professional verbal and written communication skills
  • Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
  • Ability to interact effectively primarily over the telephone and through email
  • Attention to detail and exceptional prioritizing and organizations skills
  • Strong interpersonal, active listening, critical thinking, and analytical skills
  • Flexibility to work various daytime schedules
  • Bilingual in Spanish/English a plus

BENEFITS

  • Base pay plus monthly bonus opportunities
  • Paid Time Off
  • Paid Holidays
  • 401(k) including company match
  • Medical, dental, vision insurance including dependent coverage
  • Company Paid Life Insurance
  • Company Paid Short and long term disability

Job Type: Full-time

Related keywords

CollectionsA/R AgingSubprime LendingMortgageCommercial LendingConsumer LendingCall CenterAccounts ReceivableCredit ManagementMicrosoft OfficeOutlookPoint Of SaleRepossessionLegal ProcessBilingual Spanish

About First American Title Lending

LinkedInVisit site
Industry
Financial Services
Company size
51-200 employees
Founded
2007
Headquarters
Cleveland, Tennessee
LinkedIn followers
81

First American Title Lending has been helping consumers and businesses with getting the cash they need for over 10 years. We strive to provide outstanding customer service and competitive rates. We offer products for all credit types and all types of vehicles - cars, trucks, motorcycles, commercial vehicles, and more. First American Title Lending places high value on the following principles. We will constantly strive to exemplify these qualities in our behavior towards others. Everyone who comes into contact with any First American Title Lending associate should expect to be treated with these principles: Respect Integrity Honesty Courtesy Excellence

Offices: 3855 N Ocoee St, Cleveland, Tennessee, US · 2235 W Broad St, Athens, Georgia, US · 7441 Tara Blvd, Jonesboro, Georgia 30236, US · 863 Flat Shoals Rd SE, Conyers, Georgia, US · 1693 N Expressway, Griffin, Georgia 30223, US

Title LendingTitle PawnInstallment Productand Commercial Vehicle LendingInsuranceCommercialFinancial ServicesCredit
View all jobs at First American Title Lending

About First American Title Lending

LinkedInVisit site
Industry
Financial Services
Company size
51-200 employees
Founded
2007
Headquarters
Cleveland, Tennessee
LinkedIn followers
81

First American Title Lending has been helping consumers and businesses with getting the cash they need for over 10 years. We strive to provide outstanding customer service and competitive rates. We offer products for all credit types and all types of vehicles - cars, trucks, motorcycles, commercial vehicles, and more. First American Title Lending places high value on the following principles. We will constantly strive to exemplify these qualities in our behavior towards others. Everyone who comes into contact with any First American Title Lending associate should expect to be treated with these principles: Respect Integrity Honesty Courtesy Excellence

Offices: 3855 N Ocoee St, Cleveland, Tennessee, US · 2235 W Broad St, Athens, Georgia, US · 7441 Tara Blvd, Jonesboro, Georgia 30236, US · 863 Flat Shoals Rd SE, Conyers, Georgia, US · 1693 N Expressway, Griffin, Georgia 30223, US

Title LendingTitle PawnInstallment Productand Commercial Vehicle LendingInsuranceCommercialFinancial ServicesCredit
View all jobs at First American Title Lending

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