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Full-time
Posted 62d ago
~40 hrs/week
Responsibilities
Own the end-to-end post-sales engine, focusing on customer intelligence, delivery operations, and client health for top enterprise accounts. Lead a team of analysts to convert invoice data into compliance outcomes and expansion signals while managing QBRs and RCAs.
Requirements
Requires 8-14 years of experience in customer intelligence or analytics leadership within B2B SaaS, fintech, or enterprise travel. Must be proficient in SQL, BRD writing, and the use of AI tools in analytical workflows.
Full job description
PART 1 — LINKEDIN JOB POST (FINAL COPY)
About Finkraft
Finkraft.ai is the invoice-first control layer for global corporate travel, operating at the intersection of travel, fintech, and tax compliance (GST/VAT). We process invoice data at scale for over 100 Fortune-500 clients, enabling reconciliation, compliance, payments, and financial optimisation. As we scale from approximately $2M ARR toward $10M+ and expand into the GCC, we are strengthening our leadership team with a critical post-sales hire.
About the role
This leader will own Finkraft's post-sales engine end-to-end: customer intelligence, delivery operations, client health, and the AI-first analytical motion that converts invoice data into compliance outcomes, savings, and expansion signals. The role carries responsibility for a team of Business Analysts, Data Analysts, and delivery operations professionals, and assumes ownership of the QBR, RCA, and BRD cadence that currently sits with the founder.
Key responsibilities
AI-first QBR, RCA, and BRD motion for Finkraft's top-25 enterprise accounts
Client-health dashboards covering leading indicators, churn risk, and expansion signals
Escalation control, including cycle time, root-cause analysis, and prevention loops
Qualified upsell signal generation, routed to Account Management
BA / DA team quality, hiring standards, and review discipline
Delivery operations SLAs, capacity planning, and tooling
Requirements
Candidate profile
8–14 years in customer intelligence, delivery operations, or analytics leadership within B2B SaaS, fintech, or enterprise travel
Direct, hands-on experience running QBRs and RCAs for enterprise accounts
Demonstrated use of AI tools (LLMs, copilots) in analytical workflows
A track record of raising the performance bar on analyst teams
Operating fluency in SQL, dashboards, and BRD writing
Founder-level ownership and clarity, with minimal follow-up overhead
Exposure to GST/VAT or indirect tax, travel/TMC/airline data, or experience building a customer-intelligence function from the ground up will be considered strong advantages.
Krafting reliable automated solutions to make complex business processes easier.
Industry
Financial Services
Company size
51-200 employees
Headquarters
Mumbai, Maharashtra
LinkedIn followers
67,835
Total funding
$120K
We are called FinKraft.
What do we do?
FinKraft - Krafting reliable automated solutions to make complex business processes easier.
How do we do it?
The process of gathering information, collecting data from various sources and reconciling records is a very painstaking and complex process. With FinKraft, companies need not worry about any of it. We have built a robust automated SaaS platform to help our clients with these processes and eliminate human error.
One of the first use cases we have mastered is GST credit on travel expense for corporate India. “Capgemini” saves one million dollars annually using our tool. This marked the beginning of our continuous innovation. We aim to make a difference across industries. A few of our other clients include:
Consulting- Mckinsey, Boston Consulting
Pharma- Abbott, Sun Pharma
Retail- Ikea, Godrej, Benetton
Government- WHO, World Bank, US Embassy
Banking- American Express, Kotak
Industrial- Emerson, Schneider
Others- WPP Group, Hershey’s, Tata’s
Our Robotic Process Automation (RPA) system makes the process of the extraction of information from emails, websites and other portals more convenient than ever before. Post extraction, our system will also help you read and extract data, reconcile and create actionable real-time dashboards. Strong archiving with an excellent document management system for quick and easy retrieval. Inconsistency and errors in the data are highlighted by our portal to help clients take appropriate measures at the right time. This saves time, money, and enables companies to get error-free reports in just a click!
Krafting reliable automated solutions to make complex business processes easier.
Industry
Financial Services
Company size
51-200 employees
Headquarters
Mumbai, Maharashtra
LinkedIn followers
67,835
Total funding
$120K
We are called FinKraft.
What do we do?
FinKraft - Krafting reliable automated solutions to make complex business processes easier.
How do we do it?
The process of gathering information, collecting data from various sources and reconciling records is a very painstaking and complex process. With FinKraft, companies need not worry about any of it. We have built a robust automated SaaS platform to help our clients with these processes and eliminate human error.
One of the first use cases we have mastered is GST credit on travel expense for corporate India. “Capgemini” saves one million dollars annually using our tool. This marked the beginning of our continuous innovation. We aim to make a difference across industries. A few of our other clients include:
Consulting- Mckinsey, Boston Consulting
Pharma- Abbott, Sun Pharma
Retail- Ikea, Godrej, Benetton
Government- WHO, World Bank, US Embassy
Banking- American Express, Kotak
Industrial- Emerson, Schneider
Others- WPP Group, Hershey’s, Tata’s
Our Robotic Process Automation (RPA) system makes the process of the extraction of information from emails, websites and other portals more convenient than ever before. Post extraction, our system will also help you read and extract data, reconcile and create actionable real-time dashboards. Strong archiving with an excellent document management system for quick and easy retrieval. Inconsistency and errors in the data are highlighted by our portal to help clients take appropriate measures at the right time. This saves time, money, and enables companies to get error-free reports in just a click!