Merrimack, New Hampshire, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role We are seeking a highly hands-on Principal Engineer to lead the design and development of next-generation Contact Cente…
Skills: Java, Spring Boot, Cloud-Native Architecture, Microservices, SIP
Radnor Township, Pennsylvania, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role The Relationship Manager helps facilitate relationships with Fidelity’s most valuable clients. In this pivotal role, yo…
Skills: Relationship Management, Financial Planning, Customer Experience, Compliance, Client Engagement
Phoenix, Arizona, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Working in our Investor Center, you will develop customized financial plans utilizing a wide range of products, service…
Skills: Financial Planning, Investment Solutions, Client Relationship Management, Consultative Selling, Proactive Outreach
Covington, Kentucky, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. As a Senior Account Manager supporting Fidelity Health’s Clients you will combine strong consultative account management skills …
Skills: Account Management, Project Management, Consultative Selling, Reimbursement Account Administration, Client Onboarding
Fort Myers, Florida, United States · On-site
Job Description: Financial Consultant Note: Fidelity will not provide immigration sponsorship for this position. The Role Working in our Investor Center, you will engage face-to-face with your clients, providing mentorsh…
Skills: Relationship Building, Financial Planning, Investment Solutions, Client Relationship Management, Needs Analysis
Fort Lauderdale, Florida, United States · On-site
Job Description: Investment Consultant Note: Fidelity will not provide immigration sponsorship for this position. The Role Working in our Investor Center, you will develop customized financial plans utilizing a wide rang…
Skills: Financial Planning, Investment Solutions, Relationship Management, Consultative Selling, Client Outreach
St. Louis, Missouri, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Working in our Investor Center, you will engage face-to-face with your clients, providing mentorship and personalized p…
Skills: Relationship Building, Financial Planning, Investment Strategies, Client Relationship Management, Needs Analysis
Westlake, Texas, United States · Hybrid
Job Description: Planning and Advice Associate As a Planning and Advice Associate, you serve as a trusted partner for our workplace and personal investment customers. You will engage in inbound and outbound conversations…
Skills: Client Relationship Management, Consultative Sales, Customer Engagement, Financial Services Knowledge, Retirement Planning
Durham, North Carolina, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role The Cyber Data Analytics chapter within the Enterprise Cybersecurity organization is seeking a Senior Data Engineer to …
Skills: SQL, Snowflake, Python, Power BI, AWS
Boston, Massachusetts, United States · On-site
$89k–$180k/yr
Job Description: Senior Manager, Annuity Product Management Note: Fidelity is not providing immigration sponsorship for this position The Role Based in Boston, the Senior Manager of Annuity Product Management is a key me…
Skills: Annuity Product Management, Insurance Product Development, Project Management, Microsoft Excel, Stakeholder Management
Jacksonville, Florida, United States · On-site
Job Description: Financial Consultant Note: Fidelity will not provide immigration sponsorship for this position. The Role Working in our Investor Center, you will engage face-to-face with your clients, providing mentorsh…
Skills: Relationship Building, Financial Planning, Investment Strategies, Client Relationship Management, Needs Analysis
Merrimack, New Hampshire, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role The Senior Analyst, Bank Debt will perform and review all tasks associated with the Bank Debt Group including (but not …
Skills: Trade Settlements, Fail Management, Accounting Processing, Syndicated Loans, Bilateral Loans
Boston, Massachusetts, United States · On-site
$95k–$186k/yr
Job Description: Note: Fidelity is not providing immigration sponsorship for this positionThe Role Are you excited by shaping how complex investments are accounted for at scale? Join our Investment Center of Excellence (…
Skills: Investment Accounting, U.S. GAAP, Financial Reporting, Internal Control Frameworks, Financial Analysis
Boston, Massachusetts, United States · On-site
$80k–$153k/yr
Job Description: NOTE: Fidelity will not be providing immigration sponsorship for this role. The Role As an Analyst on the Equity Investment and Analytic Services (EQIS) at Fidelity Investments, you will play a critical …
Skills: Python, SQL, Data Analytics, Project Management, Relationship Management
Bellevue, Washington, United States · On-site
$96k–$210k/yr
Job Description: Vice President, Private Wealth Management Advisor Job Profile Summary Provide strategic leadership for the achievement of business unit objectives in line with Fidelity’s overall mission and objectives. …
Skills: Wealth Management, Trust and Estate Planning, Financial Planning, Investment Strategy, Tax Strategy
Boston, Massachusetts, United States · On-site
$118k–$226k/yr
Job Description: Note: Fidelity is not providing immigration sponsorship for this position The Role: As a Vice President on the firm’s Executive Protection team, you will operate in a dynamic, fast-paced, and highly coll…
Skills: Executive Protection, Security Risk Management, Protective Operations, Strategic Security Planning, Vulnerability Assessments
Houston, Texas, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Working in our Investor Center, you will develop customized financial plans. You will use a wide range of products, ser…
Skills: Financial Planning, Investment Solutions, Client Relationship Management, Consultative Selling, Proactive Outreach
Smithfield, Rhode Island, United States · On-site
Job Description: NOTE: Fidelity will not be providing immigration sponsorship for this role. The Role As an Analyst on the Equity Investment and Analytic Services (EQIS) at Fidelity Investments, you will play a critical …
Skills: Python, SQL, Data Analytics, Project Management, Relationship Management
Accra, Greater Accra Region, Ghana · On-site
Job Responsibilities Identify credit and risk management requirements at the initial stage of the credit application Evaluate business risk and proposal viability from a credit risk perspective. Utilize industry risk ana…
Skills: Credit Origination, Risk Management, Financial Statement Analysis, Balance Sheet Analysis, Credit Portfolio Management
Glen Allen, Virginia, United States · On-site
$96k–$210k/yr
Job Description: The Role As a Wealth Planner, your expertise drives meaningful, long-term relationships with clients seeking tailored financial guidance. You serve as a trusted adviser, counselor, and coach to clients w…
Skills: Wealth Planning, Investment Management, Financial Roadmapping, Relationship Building, Behavioral Economics
Merrimack, New Hampshire, United States • On-site
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Lead the design and development of cloud-native, event-driven platforms for next-generation contact center digital engagement services. Translate business needs into scalable systems while writing production-grade code and migrating legacy systems to open-source platforms.
Requires over 10 years of software engineering experience with at least 5 years of hands-on Java and Spring Boot expertise. Candidates should have deep knowledge of real-time communication technologies and secure engineering practices.
The Role
We are seeking a highly hands-on Principal Engineer to lead the design and development of next-generation Contact Center Digital Engagement Services. In this role, you will build modern, cloud-native, event-driven platforms that power real-time customer interactions across digital channels. You will operate at the intersection of engineering and product development, translating business needs into scalable, high-throughput systems that deliver seamless, omni-channel customer engagement experiences.
As a Principal Engineer, you will be a technical leader and builder—owning end-to-end delivery while actively writing production-grade code and shaping platform architecture. You will design and develop contact center components using open-source communication frameworks such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP, Matrix, and Rocket.Chat, as well as engineer IVR systems with speech recognition and conversational AI integrations. You will build APIs, microservices, and real-time processing capabilities for omni-channel interactions, while partnering across platform engineering, QA, and operations to deliver secure, reliable solutions. Additionally, you will play a key role in migrating legacy systems to open-source, cloud-native platforms and advancing CI/CD, automated testing, and infrastructure-as-code practices—all while driving our strategy to reduce vendor dependency and accelerate innovation.
The Expertise & Skills You Bring
10+ years of software engineering experience delivering enterprise-scale systems
5+ years of hands-on experience with Java and Spring Boot in production environments
Proven ability to define and implement architecture for complex backend systems, including domain modeling, service decomposition, API design, event contracts, and data flows
Experience with real-time communication technologies (WebSockets, Server-Sent Events, SIP, RTP, push notifications)
Strong experience building cloud-native applications using microservices, containers, CI/CD pipelines, automated testing, observability, and production operations
Hands-on experience using AI-assisted development tools (e.g., GitHub Copilot, Claude Code, OpenAI Codex) within real engineering workflows
Deep understanding of secure engineering practices (authentication, authorization, encryption, secrets management, secure service-to-service communication, auditability)
Strong ability to evaluate technical tradeoffs and make pragmatic architectural decisions balancing speed, quality, scalability, and maintainability
Experience defining engineering standards across code quality, API design, testing, observability, and deployment practices
Demonstrated ownership of features end-to-end (concept → design → development → deployment → production support)
Proven ability to mentor engineers and elevate engineering excellence across teams
Strong communication skills with the ability to clearly explain complex concepts to technical and non-technical stakeholders
Master’s degree in Computer Science, Engineering, or equivalent experience
Experience with contact center platforms or digital communication systems
Exposure to event streaming platforms and architectures at scale
Experience building platforms from scratch (0 → 1) or modernizing large legacy systems
The Team
The Contact Center Digital Engagement Services team is responsible for building the next generation of platforms that power customer interactions across digital channels. We focus on delivering scalable, real-time communication systems that enable seamless, personalized customer experiences while increasing flexibility and control through open, vendor-agnostic solutions.
Our team operates in a highly collaborative, fast-paced environment where engineers take full ownership of the systems they build—from architecture through production operations. We are committed to engineering excellence, continuous improvement, and redefining the future of contact center technology through modern, event-driven, cloud-native solutions.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Here to help you grow your savings and invest in the life you want.
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
Offices: 245 Summer St, Boston, MA 02210, US
Here to help you grow your savings and invest in the life you want.
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
Offices: 245 Summer St, Boston, MA 02210, US
