Boston, Massachusetts, United States · On-site
$126k–$255k/yr
Job Description: Director, Conversational UX & AI Experiences – Join Fidelity Digital Coach, a Fidelity Labs company Note: Fidelity will not provide immigration sponsorship for this position. Digital Coach is scaling hol…
Skills: Conversational UX Design, AI Experience Design, Systems Thinking, Rapid Prototyping, Frontend Experience Design
Merrimack, New Hampshire, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Fidelity Stock Transfer (FST) in Fidelity Labs is looking for a Principal Performance Engineer to join us. As a key mem…
Skills: Java, Spring Boot, RESTful APIs, Distributed Systems, Performance Testing
Westlake, Texas, United States · On-site
Job Description: The Role In this role, you will be expected to deliver world class service to internal and external (correspondent, investment advisors and contra parties) clients by settling their transactions timely a…
Skills: Transaction Settlement, Buy-In Management, DTCC PTS Terminal, DTCC SmartTrack, SEC Rule 204
Henderson, Nevada, United States · On-site
Job Description: Financial Representative We believe that as a Financial Representative, you make a key impact on the branch atmosphere, as the official face of Fidelity. Through integrity and honesty, we know you will i…
Skills: Customer Service, Interpersonal Skills, Attention To Detail, Prioritization, Organizational Skills
Merrimack, New Hampshire, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Do you enjoy working with data and uncovering insights that lead to actions? The Senior Manager, Data Analytics and Ins…
Skills: Data Analytics, Data Visualization, Data Preparation, Tableau, Power BI
Boston, Massachusetts, United States · On-site
$110k–$222k/yr
Job Description: The Role As Director of Product Strategy at Fidelity Digital Assets℠ you will join a small, focused team responsible for defining the product strategy for the institutional business and executing on that…
Skills: Product Management, Corporate Strategy, Capital Markets, Blockchain Technology, Digital Assets
Merrimack, New Hampshire, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Are you looking to join a highly collaborative, fast‑paced organization where you can help shape the future of institut…
Skills: Product Management, Fixed Income Trading, Agile Methodology, Jira, Jira Align
Merrimack, New Hampshire, United States · On-site
Job Description: Note: Fidelity is not providing immigration sponsorship for this position The Role The Senior Business Analyst – Compensation is responsible for supporting the design, configuration, and execution of ent…
Skills: Business Analysis, Compensation Platforms, Data Mapping, Data Validation, Advanced Excel
Galway, Connacht, Ireland · Hybrid
Job Description: Senior Data Analyst The Role As a Senior Data Analyst, you will work closely with business and technical teams to drive the creation of scalable and documented data design solutions. They drive adoption …
Skills: Data Modeling, PL/SQL, SAP Power Designer, Data Analysis, Data Warehousing
Bangalore, Karnataka, India · On-site
Job Description: Job Title – Full Stack Engineer The Purpose of This Role As a Full Stack Engineer, you will play a key role in delivering high-quality, maintainable software solutions within an agile environment. This p…
Skills: Core Java, Spring Core, Spring MVC, SQL, Stored Procedures
Lynnwood, Washington, United States · On-site
$60k–$75k/yr
Job Description: Financial Consultant If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a…
Skills: Relationship Building, Financial Planning, Investment Strategies, Customer Experience, Client Relationship Management
Smithfield, Rhode Island, United States · On-site
Job Description: The Role Do you want to work for a fast paced, growing organization where people make the difference? Do you thrive on providing exceptional client service? Join us as a Transaction Service Representativ…
Skills: Client Service, Data Processing, Analytical Thinking, Microsoft Office, Time Management
Merrimack, New Hampshire, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role Asset Management Technology Foundations organization is seeking a Director, Software Engineer (IC) to provide senior te…
Skills: Angular, TypeScript, Java, Spring Boot, Python
Boston, Massachusetts, United States · On-site
$103k–$211k/yr
Job Description: Director, Digital Assets Accounting Note: Fidelity will not provide immigration sponsorship for this position. The Role As Director of Digital Asset Accounting, you will provide strategic and operational…
Skills: Digital Asset Accounting, Fund Accounting, US GAAP, Blockchain Reconciliation, NAV Production
Oakdale, Minnesota, United States · On-site
$48k–$91k/yr
Job Description: As a Relationship Manager, you will be facilitating relationships with Fidelity’s most valuable clients. Through your honesty and integrity, we know you will inspire client dedication and engagement in o…
Skills: Relationship Management, Financial Planning, Customer Experience, Client Engagement, Communication Skills
Portland, Oregon, United States · On-site
$60k–$75k/yr
Job Description: Financial Consultant If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a…
Skills: Relationship Building, Financial Planning, Investment Strategies, Customer Experience, Client Relationship Management
Boston, Massachusetts, United States · On-site
$110k–$222k/yr
Job Description: Note: Fidelity is not providing immigration sponsorship for this position The Role As a Director, you will lead high-priority digital transformation initiatives that deliver both client value and busines…
Skills: Digital Strategy, Digital Transformation, Management Consulting, Product Leadership, Structured Problem Solving
Durham, North Carolina, United States · On-site
Job Description: Note: Fidelity will not provide immigration sponsorship for this position. The Role As a leader within Fidelity’s University Talent Acquisition organization, you are responsible for setting and driving t…
Skills: Strategic Leadership, University Recruiting, Technical Recruiting, Stakeholder Management, Team Leadership
Sacramento, California, United States · On-site
$60k–$75k/yr
Job Description: Financial Consultant If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a…
Skills: Relationship Building, Financial Planning, Investment Strategies, Client Relationship Management, Communication Skills
Brea, California, United States · On-site
$118k–$226k/yr
Job Description: Are you passionate about helping advisors build their business through a culture of planning by mentoring and encouraging associates? Do you love to spend time crafting deeper positive relationships? Our…
Skills: Financial Planning, Consultative Selling, Coaching, Mentoring, Public Speaking
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Lead the end-to-end conversational experience for an AI-powered financial assistant, defining interaction patterns and memory strategies. Collaborate with AI platform and engineering teams to translate financial policies into intuitive, human-centered user experiences.
Requires 8+ years of experience in UX or conversational design, specifically with AI-powered or agent-based systems. Proven ability to design complex multi-turn user journeys in regulated environments, preferably within fintech or finance.
Director, Conversational UX & AI Experiences – Join Fidelity Digital Coach, a Fidelity Labs company
Note: Fidelity will not provide immigration sponsorship for this position.
Digital Coach is scaling holistic financial guidance to millions of Fidelity customers who today have limited access to personalized, end‑to‑end financial support. As Director of Conversational UX & AI Experiences on the Digital Coach team, you will define how our AI‑powered financial assistant behaves, engages, and builds trust with customers across ongoing, multi‑session interactions.
This is a hands‑on leadership role for a senior individual contributor who thrives at the intersection of conversational design, frontend systems, and AI‑powered products. You will work closely with product, engineering, and platform AI teams in a fast‑moving, early‑growth environment, shaping differentiated, human‑centered experiences while integrating with Fidelity’s broader platforms, policies, and services.
THE ROLE
AS DIRECTOR OF CONVERSATIONAL UX & AI EXPERIENCES ON DIGITAL COACH, YOU WILL:
Own the end‑to‑end conversational experience for an AI‑powered financial chatbot, from concept through production
Design and evolve agent‑based, stateful conversational experiences beyond traditional chat interfaces
Define conversation states, memory strategies, re‑entry moments, and UX patterns for financial guidance
Partner closely with platform AI teams to shape inputs, context, and outputs into trusted, human‑centered experiences
Lead front‑end experience design, conversational UX, and rapid prototyping efforts
Translate financial policies, guardrails, and compliance constraints into clear, intuitive user experiences
Collaborate with product, engineering, design, and risk partners to ensure alignment across teams
Continuously iterate on experiences using user feedback, behavioral insights, and quality signals
THE EXPERTISE AND SKILLS YOU BRING
8+ years of experience in UX, product, or conversational design, including AI‑powered or agent‑based systems
Proven ability to design complex, stateful, multi‑turn and multi‑session user journeys
Strong systems thinking, with fluency collaborating across product, engineering, and AI platform teams
Hands‑on experience shaping front‑end experiences and interaction models for customer‑facing products
Ability to balance innovation with clarity, trust, and compliance in regulated environments
Experience in finance, fintech, or other regulated domains strongly preferred
THE TEAM
This role is part of Fidelity Labs, Fidelity Investments’ in‑house new business incubator. Founded in 2005, Fidelity Labs has played a key role in incubating and scaling innovative businesses that shape the future of financial services.
Digital Coach is a Labs‑incubated initiative focused on expanding access to holistic financial guidance through AI‑powered, human‑centered digital experiences. Fidelity Labs offers the creativity and speed of a startup environment paired with the scale, trust, and stability of an industry leader.
Learn more at: https://labs.fidelity.com
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Here to help you grow your savings and invest in the life you want.
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
Offices: 245 Summer St, Boston, MA 02210, US
Here to help you grow your savings and invest in the life you want.
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
Offices: 245 Summer St, Boston, MA 02210, US
