Glencoe, Maryland, United States · Hybrid
$22/hr–$28/hr
First Financial Federal Credit UnionJob Description Job Title: Member Services Representative (MSR) I, II, III Department: Member Experience – Contact Center Reports To: Member Services Contact Center Supervisor S…
Skills: Customer Service, Sales, Account Opening, Transaction Processing, Consultative Selling
Glencoe, Maryland, United States • Hybrid
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Provide an exceptional member-centric experience by handling account opening, maintenance, and transaction processing. Act as a trusted financial advisor by identifying member needs and recommending appropriate banking solutions.
Requires a High School Diploma or GED and at least one year of customer service or sales experience. Candidates must possess strong communication skills and the ability to navigate credit union systems.
First Financial Federal Credit UnionJob Description | |||
Job Title: Member Services Representative (MSR) I, II, III | |||
Department: Member Experience – Contact Center | |||
Reports To: Member Services Contact Center Supervisor | |||
Salary Grade(s): 6, 7,8 | |||
EEO-1 Job Class: 5 - Administrative Support Workers | FLSA Status: Non-exempt | ||
☒ Full-time ☐ Part-time ☐ Temporary | Location: Admin Center | ***In office position with the opportunity to go hybrid after a new employee 90 day period. | |
Function: Responsible for providing an exceptional member-centric experience by handling every potential, new, and existing member with patience, empathy, and enthusiasm. Offer members a comprehensive, all-in-one experience to meet their financial needs, covering education, services, and sales. This includes account opening, maintenance, and transaction processing, with an emphasis on consultative conversations to strengthen relationships and establish trust as a financial expert. Actively promote a variety of banking solutions to enhance a member’s service experience and achieve their financial goals. | |||
Position Requirements: GENERAL:
EXPERIENCE:
EDUCATION:
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Duties: Member Experience
Member Services
Operational Responsibilities
Support Functions
Performs other related duties of similar scope and complexity as needed. Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. | |||
Equal Opportunity Employment First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law. | |||
Serving members since 1953. Don't just bank, belong.
Founded in 1953, First Financial of Maryland Federal Credit Union proudly serves the employees, students, and parents of the Baltimore, Carroll, Somerset and Worcester County Public School systems, as well as the employees and families of many area businesses, hospitals, private schools, and colleges. Don’t just bank, belong; visit www.firstfinancial.org for details. All posts and comments made on First Financial's social media pages are reviewed and monitored. The credit union maintains the right to remove any abusive, inappropriate or offending content and block the user. For matters needing immediate review, or matters pertaining to accounts or requiring personal information, please contact us at 1-800-903-3328. Please do not use social media to request financial transactions, or report account, card or credit reporting errors. To protect your privacy, please be aware we can not discuss personal and private matters in a public environment (social media). Do not share personal information such as account number, card (debit or credit) number, phone number, email address or any personal information (date of birth, social security number etc.). These inquiries need to be directed to credit union staff so we can appropriately discuss while safeguarding your account and personal information. For our Privacy Policy, please visit: https://www.firstfinancial.org/privacy-policy/ Insured by NCUA. Equal Housing Lender.
Offices: Sparks Glencoe, MD 21152, US
Serving members since 1953. Don't just bank, belong.
Founded in 1953, First Financial of Maryland Federal Credit Union proudly serves the employees, students, and parents of the Baltimore, Carroll, Somerset and Worcester County Public School systems, as well as the employees and families of many area businesses, hospitals, private schools, and colleges. Don’t just bank, belong; visit www.firstfinancial.org for details. All posts and comments made on First Financial's social media pages are reviewed and monitored. The credit union maintains the right to remove any abusive, inappropriate or offending content and block the user. For matters needing immediate review, or matters pertaining to accounts or requiring personal information, please contact us at 1-800-903-3328. Please do not use social media to request financial transactions, or report account, card or credit reporting errors. To protect your privacy, please be aware we can not discuss personal and private matters in a public environment (social media). Do not share personal information such as account number, card (debit or credit) number, phone number, email address or any personal information (date of birth, social security number etc.). These inquiries need to be directed to credit union staff so we can appropriately discuss while safeguarding your account and personal information. For our Privacy Policy, please visit: https://www.firstfinancial.org/privacy-policy/ Insured by NCUA. Equal Housing Lender.
Offices: Sparks Glencoe, MD 21152, US
