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Jobs at Factors Group of Companies (Now Hiring) — 27 open

Factors Group of Companies logoFactors Group of Companies

Customer Service Representative

Monroe, Washington, United States · Hybrid

$21/hr–$26/hr

Mid level

Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a Customer Service Representative to join our team! In this role, you will be responsible for processing cus…

Skills: Customer service, Data entry, Order processing, Problem-solving, Microsoft Office

Factors Group of Companies logoFactors Group of Companies

Warehouse Supervisor (Afternoon Shift)

Coquitlam, British Columbia, Canada · On-site

$65k–$75k/yr

Mid level

Are you a motivated warehouse leader who thrives in a fast-paced environment and enjoys developing high-performing teams? Join Factors Group as a Supervisor, Warehouse Operations, where you'll play a key role in leading …

Skills: Warehouse Operations, Team Leadership, Inventory Management, Material Handling, Continuous Improvement

Factors Group of Companies logoFactors Group of Companies

Operational Procurement Category Specialist

Coquitlam, British Columbia, Canada · Hybrid

$66k–$82k/yr

Mid level

We are seeking an Operational Procurement Category Specialist to ensure the continuity of supply for all production materials, including raw materials, bulk products, and subcontract manufacturing. Responsibilities inclu…

Skills: MRP Analysis, Purchase Order Management, Inventory Optimization, Supplier Performance Management, Expediting

Factors Group of Companies logoFactors Group of Companies

LMS Systems Administrator - Learning & Development

Coquitlam, British Columbia, Canada · On-site

$66k–$82k/yr

Mid level

LMS Systems Administrator – Learning & Development The LMS Systems Administrator plays a central role in supporting and modernizing our learning ecosystem as we transition to new learning management platforms. This…

Skills: LMS Administration, System Configuration, Data Validation, Learning Plan Design, Reporting & Analytics

Factors Group of Companies logoFactors Group of Companies

Quality Control - Lab Chemist

Kelowna, British Columbia, Canada · On-site

Mid level

Are you an accurate, methodical chemist that thrives in a team environment where collaboration is celebrated? Are you ready to join a company that has Industry Leading Quality and Service as a Core Value? Do you want to …

Skills: UHPLC, HPLC, GC, UV/VIS, FTIR

Factors Group of Companies logoFactors Group of Companies

Events Project Specialist

Monroe, Washington, United States · Hybrid

$60k–$72k/yr

Senior

Are you an administrative professional with experience in supporting marketing, sales, or events? We are looking to hire an Events Project Specialist. This person will support business impact by optimizing events and edu…

Skills: Event Planning, Project Management, Logistics Coordination, Administrative Support, Microsoft Word

Factors Group of Companies logoFactors Group of Companies

Quality Assurance (QA) Compliance Supervisor

Coquitlam, British Columbia, Canada · Hybrid

$75k–$85k/yr

Senior

The QA Compliance Supervisor provides technical expertise and provides strategic support for quality compliance initiatives across Factors Group locations. This role oversees Hazard Analysis and Critical Control Points (…

Skills: HACCP Management, Preventative Control Plan (PCP), Import/Export Compliance, Supplier Requalification, GMP Knowledge

Factors Group of Companies logoFactors Group of Companies

Senior Cost Accountant

Coquitlam, British Columbia, Canada · Hybrid

$75k–$100k/yr

Senior

The Senior Cost Accountant oversees the costing systems and all product costs throughout the company. Permanent Full-Time (40 hours) Monday to Friday 8:00 am – 4:30 pm (flexible); Hybrid In this role, you will: Ove…

Skills: Cost Accounting, Financial Reporting, Variance Analysis, GAAP, ASPE

Factors Group of Companies logoFactors Group of Companies

Strategic Procurement Category Specialist

Coquitlam, British Columbia, Canada · Hybrid

$75k–$85k/yr

Senior

We’re looking for a Strategic Procurement Category Specialist to lead category strategies, source and negotiate with suppliers, manage contracts, and support our Source‑to‑Pay (S2P) processes. In this role, you'll …

Skills: Strategic Procurement, Category Management, Supplier Negotiation, Contract Management, Source-to-Pay (S2P)

Factors Group of Companies logoFactors Group of Companies

Facilities Services Worker - Pitt Meadows - Afternoon Shift - 1 year contract

Pitt Meadows, British Columbia, Canada · On-site

$19/hr–$24/hr

Entry level

Facilities Services Worker Join our team as a Facilities Services Worker, where you’ll play a key role in maintaining a clean, safe, and efficient environment across our Pitt Meadows facility. This is a great oppor…

Skills: Janitorial Services, Custodial Maintenance, Floor Care, Sanitization, Waste Management

Factors Group of Companies logoFactors Group of Companies

Microbiologist

Kelowna, British Columbia, Canada · On-site

$58k–$70k/yr

Mid level

Schedule: Sunday to Wednesday 6:00-16:30 Hiring Range: $58,000 - 70,000 per year Job Summary: The main responsibility for the Microbiologist is to perform microbiological testing activities and provide general lab suppor…

Skills: Microbiological Testing, Aseptic Technique, cGMP, USP Testing Procedures, LIMS

Factors Group of Companies logoFactors Group of Companies

Application Services Analyst

Coquitlam, British Columbia, Canada · Hybrid

$65k–$80k/yr

Mid level

Application Services Analyst Bring your ERP expertise to life in a role where you’ll go beyond technical support—partnering with teams across the business to solve real operational challenges. As an Applicati…

Skills: ERP Systems, Syspro, WMS, SQL, Application Support

Factors Group of Companies logoFactors Group of Companies

Raw Material Qualification Program Manager

Coquitlam, British Columbia, Canada · Hybrid

$100k–$115k/yr

Senior

Looking for a role where you can influence innovation, supply strategy, and executive decision-making? As our Raw Material Qualification Program Manager, you'll lead the approval and qualification of raw materials that s…

Skills: Project Management, Raw Material Qualification, Stakeholder Management, Regulatory Compliance, Supplier Management

Factors Group of Companies logoFactors Group of Companies

Bulk Packaging Operator T4

Kelowna, British Columbia, Canada · On-site

$20/hr–$29/hr

Entry level

Wage Scales: Level 1 - $20.45 - $23.14 Level 2 - $23.14 - $26.37 Level 3 - $26.37 – $29.60 Shift: Team 4 Thursday to Saturday / Wednesday to Saturday 6:00 am - 6:10 pm The Opportunity: Are you looking for stable ho…

Skills: Packaging, Equipment Operation, Quality Control, GMP Compliance, SOP Adherence

Factors Group of Companies logoFactors Group of Companies

Production Technician T1

Kelowna, British Columbia, Canada · On-site

$23/hr–$32/hr

Entry level

Shift: Sunday - Tuesday/Sunday - Wednesday 6:00 PM - 6:10 AM Wage Scale: Level 1 - $23.14 - $26.37 Level 2 - $26.37 - $29.60 Level 3 - $29.60 - $32.83 The Opportunity: Do you enjoy taking things apart and putting them ba…

Skills: Mechanical Assembly, Machinery Repair, Troubleshooting, Preventative Maintenance, Hand Tool Proficiency

Factors Group of Companies logoFactors Group of Companies

Facilities Services Worker T3

Kelowna, British Columbia, Canada · On-site

Entry level

Shift: Team 3: Thursday to Saturday / Wednesday to Saturday 6:00 pm - 6:00 am Wage: $20.45/hour The Opportunity: Do you pay close attention to the little details and take pride in creating a safe and welcoming work envir…

Skills: Floor Maintenance, Industrial Cleaning, WHMIS, Organizational Skills, Machinery Operation

Factors Group of Companies logoFactors Group of Companies

Data Analyst - Coquitlam

Coquitlam, British Columbia, Canada · Hybrid

$75k–$90k/yr

Mid level

Data Analyst Are you a Data Analyst with a passion problem solving? Factors Group are a local and fast-growing manufacturing and health and wellness company where your work will have a direct and meaningful impact on bus…

Skills: Power BI, Tableau, Excel, Power Query, DAX

Factors Group of Companies logoFactors Group of Companies

Quality Control Supervisor

Monroe, Washington, United States · On-site

$32/hr–$38/hr

Mid level

Quality Control (QC) Supervisor Pay: $32.08 - $38.81/hour Schedule: Monday to Friday 8:00am-4:30pm Lead with purpose and make an impact every shift. As the QC Supervisor, you’ll be a driving force behind a quality-…

Skills: Quality Control, Laboratory Management, Root Cause Analysis, Preventative Maintenance, Calibration Verification

Factors Group of Companies logoFactors Group of Companies

Maintenance Technician - Millwright, Afternoon Shift

Monroe, Washington, United States · On-site

$27/hr–$38/hr

Mid level

Maintenance Technician, Millwright – Afternoon Shift Pay: $27.00-$38.00/hour Schedule: Monday to Friday, 2:00pm – 10:30pm (must have flexibility to train on morning shift for the training period) Join a compa…

Skills: Troubleshooting, Equipment Repair, Equipment Optimization, Welding, Fabrication

Factors Group of Companies logoFactors Group of Companies

Maintenance - TQ Pipe & Steam Fitter

Kelowna, British Columbia, Canada · On-site

Mid level

Hiring Rate: $42.00 per hour Schedule: Yellow 2-2-3 Shift (Mon- Tues 6:00-18:00 and Fri-Sun 6:00-18:00 / Wed - Thurs 6:00-18:00) Job Summary: The Maintenance Technician, Pipe and Steam Fitter, designs, assembles, install…

Skills: Pipefitting, Steamfitting, Troubleshooting, HVAC, Chilled Water Systems

12

Showing 1–20 of 27

Factors Group of Companies logo

Customer Service Representative

Factors Group of Companies

Monroe, Washington, United States • Hybrid

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Mid levelHybrid · 3 days in office

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  • $21/hr–$26/hr
  • Full-time
  • Medical insurance, Dental insurance, Vision insurance, Health and dependent FSA, Life insurance, Long-term disability insurance
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

The Customer Service Representative is responsible for accurately processing customer orders and providing essential product and service information. They will also handle customer complaints and collaborate with internal departments to ensure timely order fulfillment and issue resolution.

Requirements

Candidates must have 2-3 years of experience in customer service and data entry. Proficiency in Microsoft Office applications and strong written and verbal communication skills are required.

Full job description

Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a Customer Service Representative to join our team! In this role, you will be responsible for processing customer orders accurately and efficiently while delivering industry-leading service. You will also provide essential information about our products, promotions, and services to both internal and external customers. If you thrive at problem-solving, and are passionate about providing exceptional customer experiences, we’d love to hear from you!  

 

We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers. 

 

This position pays: $21.00-$26.00/hour  

 

A Day In The Life of A Customer Service Representative: 

  • Answer customer calls in a professional, timely and friendly manner to process orders, provide promotional information, and advise of out of stocks 
  • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied 
  • Verify customer account details, including address, alternate shipping address, etc. 
  • Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround 
  • Collaborate with outside sales representatives to provide best-in-class service to retail customers (or accounts) 
  • Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period 
  • Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances) 
  • You will work a set schedule of Monday to Friday 8:00am – 4:30pm
  • This is a hybrid position (3 days onsite, 2 days remote) based in Monroe, WA, but with the expectation to work fully onsite for the first 90 days 

 

What We're Looking For From You: 

  • Minimum of 2-3 years in customer service and data entry
  • Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams)
  • Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal
  • Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues
  • Skilled in providing outstanding customer service to both internal and external customers
  • Calm and comfortable with change in a deadline-driven environment

 

What You Should Know About Us: 

  • Challenge yourself by working in a fast-paced work environment  
  • Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers 
  • A chance to work on process improvement initiatives and contribute to sustainability efforts 
  • A dynamic and collaborative work environment where your expertise makes a real impact  
  • Work in a facility where safety and cleanliness are highly regarded 

 

Our Team's Favorite Perks And Benefits: 

  • A competitive total compensation package 
  • Best in class benefits because we care about your health and wellness! 
  • Physical Health 
  • Outstanding medical, dental, vision plans 
  • Health and dependent FSA 
  • Employer-paid life and long-term disability insurance 
  • Financial Health 
  • 401(k) with company match 
  • Financial planning and education sessions 
  • Discount on company products 
  • Safety footwear allowance 
  • Shift differentials for afternoon and night shift positions 
  • On demand pay  
  • Emotional Health 
  • Wellness days – 10 days per year to use for personal days, mental health days, or sick days
  • Vacation days – 15 days per year  
  • 10 paid holidays per year 
  • Employee Assistance Program (EAP) 
  • Employee appreciation events and lunches 

 

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.

Related keywords

Customer ServiceData EntryOrder ProcessingMicrosoft OfficeWordExcelSharePointOutlookTeamsEDIAccount ManagementManufacturingNutritional SupplementsBillingInvoicingProcess Improvement

About Factors Group of Companies

LinkedInVisit site

Factors Group of Nutritional Companies Inc. is a leading manufacturer of nutritional supplements and health products.

Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Headquarters
Coquitlam, British Columbia
LinkedIn followers
5,319

Factors Group of Companies is a Canadian company specializing in the research and development, manufacturing, and distribution of High Quality Nutritional Supplements and Vitamins. It produces a wide variety of locally and internationally sourced supplements for a variety of international markets.

Offices: Coquitlam, British Columbia V3K 6Y2, CA

Dietary SupplementsWholesaleManufacturing
View all jobs at Factors Group of Companies

About Factors Group of Companies

LinkedInVisit site

Factors Group of Nutritional Companies Inc. is a leading manufacturer of nutritional supplements and health products.

Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Headquarters
Coquitlam, British Columbia
LinkedIn followers
5,319

Factors Group of Companies is a Canadian company specializing in the research and development, manufacturing, and distribution of High Quality Nutritional Supplements and Vitamins. It produces a wide variety of locally and internationally sourced supplements for a variety of international markets.

Offices: Coquitlam, British Columbia V3K 6Y2, CA

Dietary SupplementsWholesaleManufacturing
View all jobs at Factors Group of Companies

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