Job Title: Triage Specialist                                FLSA Status: Non-Exempt 

Department: Clinic                                           Supervisor: Clinic Supervisor 

Hourly Pay Rate: $32.42 - $37.47                    Bargining Unit: Yes

Direct Reports: None                                        Effective: July 1, 2026

MISSION & VALUES

EDC Mission

Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high‑quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability. We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.

EDC GREAT Values 

JOB SUMMARY

The EDC Triage Specialist is the first point of contact for clients coming to EDC for legal, rental assistance, or shelter client advocacy services. The Triage Specialist manages clients who arrive at EDC with appointments or for walk-ins (without appointments). The Triage Specialist interfaces with in-person clients, directing them to the right EDC department, assisting them in connecting with EDC services, and/or redirecting them to outside resources. They monitor, record, accurately prioritize, and distribute calls and emails that are received by the Legal Clinic remote intake line, ensuring that clients seeking remote assistance receive accurate and timely services. Because we strive to be barrier-free and client-centered, the position requires individuals who truly enjoy working with people, possess skills in deescalation and managing multiple urgent priorities, and can work effectively in a collegial and fast-paced environment.

Duties and Responsibilities

In-person and remote triage (85%)

Administrative Duties (15%)

QUALIFICATIONS

At EDC, we work to protect housing stability and provide meaningful access to legal support for San Francisco tenants facing eviction. Candidates must share our commitment to high‑quality, client‑centered services and bring strong professional skills, sound judgment, and the ability to thrive in a fast‑paced, collaborative environment. Our work often involves supporting individuals and families through difficult and stressful moments. Success in this role requires empathy, professionalism, and a calm, solutions-focused approach to problem-solving.

Minimum Qualifications

Preferred Qualifications

Required Skills

Union

EDC staff are represented by the National Organization of Legal Services Workers (NOLSW, UAW Local 2320, AFL‑CIO). This position is a union position and is subject to the terms of the collective bargaining agreement.

Salary Determination

EDC uses a step system for all union employees. New employees are placed on the salary scale based on relevant work experience from the past nine years. Please include all relevant experience in your application and resume so EDC can determine your appropriate salary step.

Working conditions

This role involves handling sensitive and confidential information and requires professionalism, empathy, and the ability to navigate complex interpersonal dynamics. Some evening or weekend work may be required.

This is a hybrid role. Employees may be able to work from home two (2) regularly scheduled days a week after thirty (30) days of employment. Staff must remain responsive during standard business hours while working remotely.

Work from home schedules shall be established in consultation with the Employee’s supervisor and approved by Program Directors and/or Human Resources. 

Physical requirements

Equal Opportunity Statement

EDC is an equal opportunity employer committed to building an inclusive and respectful workplace. Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to protected characteristics. Discrimination or harassment of any kind is not tolerated.