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Full-time
bachelor degree, postgraduate degree
Posted 47d ago
~40 hrs/week
Responsibilities
Lead and scale the global inside sales function to drive new business generation and convert leads into revenue-generating accounts. Optimize CRM tools and implement qualification frameworks to ensure a seamless handover of opportunities to Field Sales.
Requirements
Requires a Bachelor's degree in Business or Sales and over 5 years of experience in aviation or B2B inside sales leadership. Candidates must demonstrate proficiency in Salesforce and have a proven track record of scaling digital sales teams.
Full job description
Job Description
We are looking for a driven and results-oriented Inside Sales Manager to join our commercial team. This role plays a critical part in driving early-stage sales activity, identifying opportunities, qualifying leads, and converting them into revenue-generating accounts.
Accountabilities
Lead and scale the global inside sales function targeting SMEs, unmanaged corporates, and trade partners
Drive new business generation and conversion of inbound, outbound, and dormant leads
Drive outbound engagement through calls, emails, and campaigns in collaboration with Marketing
Lead, coach, and develop Inside Sales teams, driving performance against activity and conversion KPIs
Optimise Salesforce CRM and sales tools to enhance lead routing, engagement, and pipeline visibility
Implement segmentation, lead scoring, and qualification frameworks to prioritise opportunities
Develop and monitor dashboards tracking conversion rates, response times, and revenue contribution
Ensure seamless handover of qualified opportunities to Field Sales with full context and momentum
Embed CRM discipline, data accuracy, and virtual selling best practices
Collaborate with Sales, Marketing, Revenue Management, and Finance to align on growth strategy
Qualifications
Bachelor’s degree in Business, Sales, or related field (Master’s preferred)
5+ years’ experience in aviation sales, B2B sales, or inside sales leadership
Proven experience building or scaling inside sales or digital sales teams
Strong analytical and data interpretation skills
Solid understanding of airline commercial and revenue functions
Experience with Salesforce or similar CRM
Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Marhaba! Welcome to Etihad Airways. We are proud to be the national airline of the UAE, flying to 100+ destinations via Abu Dhabi.
At Etihad, we don't stop at the border of what's possible, we go beyond it. Proudly inspired by our Emirati identity, we are dedicated to delivering extraordinary travel experiences, helping our guests realise their ambitions.
Our journey started in 2003. Since then, we have proudly helped millions of guests travel the globe. We are honoured to have had over 12 million valued members join our Etihad Guest loyalty programme.
Diversity is key in driving us forward. At 12,000+ employees representing 140+ nationalities, our team comes together to deliver exceptional experiences at every stage of the journey.
If you share our spirit of ambition and would like to reach new heights, visit https://careers.etihad.com/
Offices: P.O. Box 35566, New Airport Road, Khalifa City A, Abu Dhabi, Abu Dhabi 35566, AE
AirlineTraveland Air ServicesHospitalityTransportationAerospace
Marhaba! Welcome to Etihad Airways. We are proud to be the national airline of the UAE, flying to 100+ destinations via Abu Dhabi.
At Etihad, we don't stop at the border of what's possible, we go beyond it. Proudly inspired by our Emirati identity, we are dedicated to delivering extraordinary travel experiences, helping our guests realise their ambitions.
Our journey started in 2003. Since then, we have proudly helped millions of guests travel the globe. We are honoured to have had over 12 million valued members join our Etihad Guest loyalty programme.
Diversity is key in driving us forward. At 12,000+ employees representing 140+ nationalities, our team comes together to deliver exceptional experiences at every stage of the journey.
If you share our spirit of ambition and would like to reach new heights, visit https://careers.etihad.com/
Offices: P.O. Box 35566, New Airport Road, Khalifa City A, Abu Dhabi, Abu Dhabi 35566, AE
AirlineTraveland Air ServicesHospitalityTransportationAerospace