Coopersville, Michigan, United States · Hybrid
$75k–$85k/yr
Company Information: Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide te…
Skills: Troubleshooting, Enterprise networking, Windows Server, Microsoft 365, Azure
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The Senior Support Technician provides technical leadership on the Service Desk, managing high-severity incident responses and executing root-cause fixes. This role also drives automation improvements, maintains technical documentation, and provides structured coaching to junior team members.
Candidates must possess a bachelor's degree in a relevant field and at least 7 years of support experience. Strong expertise in enterprise networking, Windows Server, Microsoft 365, and ITIL practices is required.
Company Information:
Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.
General Summary:
The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements to runbooks, standards, and automation. This role coaches the team technically, sets the standard for documentation and ticket quality, and is directly accountable for reducing the volume of tickets that require senior escalation over time by improving the underlying procedures, automation, and enablement materials. The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work.
Essential Job Functions:
Knowledge, Skills, and Abilities:
Education and Experience:
Certifications:
Benefits we offer!
Compensation:
Salary: 75,000 - 85,000
Your IT Partner In Every Endeavor
Endeavor IT offers a broad range of IT services. From optimizing network infrastructure to security and managed compliance, our certified engineers are here to help you with everything from tackling a single IT project to fully managing your network. As the trusted partner of various commercial organizations, we’ve got your IT needs covered!
Offices: Coopersville, Michigan 49404, US · 2 S West St, Cloverdale, IN 46120, US
Your IT Partner In Every Endeavor
Endeavor IT offers a broad range of IT services. From optimizing network infrastructure to security and managed compliance, our certified engineers are here to help you with everything from tackling a single IT project to fully managing your network. As the trusted partner of various commercial organizations, we’ve got your IT needs covered!
Offices: Coopersville, Michigan 49404, US · 2 S West St, Cloverdale, IN 46120, US
