San Diego, California, United States · On-site
$23/hr–$23/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio-Visual Setup, Equipment Operation, Customer Service, Troubleshooting, Problem Solving
Schiller Park, Illinois, United States · On-site
$123k–$160k/yr
Position Overview The Senior Manager of Data Governance will lead the strategy, framework, and operational execution of Encore’s Enterprise Data Governance program, enabling trusted, compliant, and high-quality dat…
Skills: Data Governance, Microsoft Purview, Microsoft Fabric, Power BI, Data Stewardship
Anaheim, California, United States · On-site
$23/hr–$24/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Guadalajara, Castile-La Mancha, Spain · On-site
Encore, empresa productora de eventos con presencia en diferentes estados de la república. Ubicados Cerca de Isla Raza del tren ligero Requisitos: Bachillerato Terminado Disponibilidad de horario Disponibilidad at…
Skills: LED Screen Assembly, Equipment Supervision, Customer Service, Arena Software, Commander Software
Broward County, Florida, United States · On-site
$74k–$96k/yr
Position Overview The Project Manager is responsible for managing project scope for a large-scale event, with possible support from Associate Project Managers. This position will monitor progress and performance against …
Skills: Project Management, Event Production, Budget Management, Client Relationship Management, Technical Diagramming
San Diego, California, United States · Remote OK
$93k–$149k/yr
Position Overview The Associate Director of Event Production is responsible for the planning and management of large scale, complex and/or high-risk production events. This position will have additional responsibility in…
Skills: Event Production, Client Management, Project Planning, Budgeting, Resource Management
Santa Clara, California, United States · On-site
$22/hr–$24/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Frisco, Texas, United States · On-site
$16/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Grapevine, Texas, United States · On-site
$20/hr–$27/hr
Position Overview The Associate Rigger is responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidel…
Skills: Rigging, Audio Visual Production, Personnel Lift Operation, Safety Compliance, Equipment Staging
Prince George's County, Maryland, United States · On-site
$53k–$69k/yr
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through …
Skills: Audio Visual Management, Staff Leadership, Performance Management, Customer Service, Inventory Control
Prince George's County, Maryland, United States · On-site
$18/hr–$24/hr
Position Overview The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relations…
Skills: Customer Relationship Management, Billing Reconciliation, Microsoft 365, Interpersonal Communication, Organizational Skills
San Antonio, Texas, United States · On-site
$14/hr–$18/hr
Position Overview The Warehouse Technician (WO) is responsible for supporting warehouse operations and any projects as assigned. The Warehouse Technician plays a crucial role in supporting warehouse operations and execut…
Skills: Warehouse Management Systems (WMS), Inventory Management, Shipping and Receiving, Forklift Operation, Quality Control
San Antonio, Texas, United States · On-site
$22/hr–$29/hr
Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidelines and SOP’s. Reports …
Skills: Rigging, Audio Visual Setup, Lift Operation, Ground Rigging, High Rigging
Roanoke, Virginia, United States · On-site
Applicants must have current authorization to work in the United States on a full-time basis. What do you desire in your career? Financial stability? Opportunity for career advancement? Helping others achieve their finan…
Skills: Professional Communication, Outbound Calling, Financial Problem Solving, Drive, Attendance
Honolulu County, Hawaii, United States · On-site
$21/hr–$26/hr
Position Overview Warehouse and Driver Technician (Class C Non-CDL) is responsible for supporting warehouse operations and any projects as assigned. The primary responsibility of the Warehouse and Driver Technician is sh…
Skills: Shipping and Receiving, Inventory Control, Quality Control, Forklift Operation, CDL Class C Driving
Rancho Mirage, California, United States · On-site
$14/hr–$22/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Ledyard, Connecticut, United States · On-site
$15/hr–$20/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
Denver, Colorado, United States · On-site
$63k–$75k/yr
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through …
Skills: Operations Management, Audio Visual Equipment, Customer Service, Staff Leadership, Performance Management
Cancún, Quintana Roo, Mexico · On-site
Encore, empresa productora de eventos con presencia en diferentes estados de la república, ¿Eres un experto en tecnología de video, apasionado por los eventos de gran formato y buscas tu próxi…
Skills: LED Screen Configuration, Video Processor Operation, Vector Works, TCP/IP Networking, LAN Management
Hartford, Connecticut, United States · On-site
$17/hr–$22/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Customer Service, Troubleshooting, Problem Solving
San Diego, California, United States • On-site
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Responsible for the setup, operation, and breakdown of basic audiovisual systems in a hospitality environment. Ensures customer satisfaction through effective communication and technical support during events.
Requires a high school diploma and the ability to lift up to 50 lbs. Experience in customer service and audio-visual technology is preferred.
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Instills Trust
• Safety Conscious
Drive Results
• Action Oriented
See The Big Picture
• Tech Savvy
Value People
• Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.
• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
Lifting Requirements
• 0 - 15 lbs:* Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
