District of Columbia, United States · On-site
$18/hr–$24/hr
Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This…
Skills: Audio Visual Setup, Technical Troubleshooting, Customer Service, Equipment Operation, Event Technology
District of Columbia, United States · On-site
$22/hr–$29/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio Visual Equipment Operation, Staff Leadership, Customer Service, Technical Troubleshooting, Workflow Management
Prince George's County, Maryland, United States · On-site
$20/hr–$26/hr
Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec…
Skills: Audiovisual Equipment Operation, Technical Troubleshooting, Customer Service, Event Supervision, Equipment Maintenance
Melbourne, Victoria, Australia · On-site
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisation…
Skills: Operational Management, Profitability Benchmarking, Labour Efficiency Metrics, Labour Planning, Continuous Improvement
Adelaide, South Australia, Australia · On-site
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisation…
Skills: Event Technology, Account Management, P&L Management, Audio-Visual Equipment, Staff Rostering
Ontario, Canada · Hybrid
$70k–$80k/yr
Position Overview The Financial Data Analyst plays a key role in supporting the accuracy, integrity, and timely reporting of financial information for Encore Canada. Reporting to the Accounting Manager, this position is …
Skills: Financial Analysis, Oracle, GAAP, Advanced Excel, Power BI
Dallas, Texas, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
Vail, Colorado, United States · On-site
$27/hr–$33/hr
Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec…
Skills: Audiovisual Equipment Operation, Technical Troubleshooting, Customer Service, Event Supervision, Equipment Maintenance
Denver, Colorado, United States · On-site
$20/hr–$22/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
London, England, United Kingdom · Hybrid
We are seeking an Investment Analyst to support the UK Investment Team in delivering high‑quality pricing, valuation, and data‑driven analysis across our portfolio at Cabot Credit Management. This role will involve build…
Skills: Financial Modelling, Valuation, Discounted Cash Flow, IRR, ROIC
Denver, Colorado, United States · On-site
$20/hr–$22/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
Ontario, Canada · On-site
$26/hr–$32/hr
Position Overview The Technical Specialist, Internet Services (IS) is responsible for the support of small to large-scale wired and wireless Ethernet networks for live events while ensuring the utmost in client satisfact…
Skills: Network Troubleshooting, Wired and Wireless Ethernet, Customer Service, Network Configuration, Event Planning
Glendale, Arizona, United States · On-site
$18/hr–$25/hr
Join the Leading Global Event Production Company in Phoenix, AZ! Encore is hosting scheduled on-site interviews on August 19 and August 20 for exciting career opportunities in the event industry. Interview Dates: August …
Skills: Audio Engineering, Video Production, Computer Troubleshooting, Lighting Design, Rigging
Cancún, Quintana Roo, Mexico · On-site
Te invitamos a unirte a nuestro equipo como Chofer (Logística Local) Requisitos: Radicar en Cancún Experiencia en manejo de 3.5 a 10 toneladas Licencia de chófer estatal tipo B1 Disponibilidad de hor…
Skills: Driving, Logistics, Equipment Transport, Loading and Unloading, Vehicle Operation
Monterrey, Durango, Mexico · On-site
¡Buscamos un Técnico de Pantallas LED para llevar eventos al siguiente nivel! ¿Qué harás? Coordinar y supervisar la instalación, operación y desmontaje de equipos de video.…
Skills: LED Screen Installation, Video Processing, Video Mapping, Resolume, Watchout
San José del Cabo, Baja California Sur, Mexico · On-site
Importante empresa de producción de eventos solicita: Coordinador de eventos Requisitos: Preparatoria/Lic. Comunicación, Ing. Audio o afín. Experiencia operando equipo audiovisual, supervisando perso…
Skills: Audiovisual Equipment Operation, Personnel Supervision, Audio Engineering, Video Engineering, Lighting Design
San José del Cabo, Baja California Sur, Mexico · On-site
¡Estamos contratando! Técnico Audiovisual – Los Cabos ¿Te apasiona el mundo del audio y video? ¿Tienes experiencia en montaje, operación y atención al cliente en eventos? &i…
Skills: AV Installation, Audio Operation, Video Operation, Customer Service, Technical Consulting
Atlantic City, New Jersey, United States · On-site
$56k–$73k/yr
Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cu…
Skills: Financial Management, Audio-Visual Equipment, Operations Management, Sales Strategy, Customer Relationship Management
Adelaide, South Australia, Australia · On-site
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisation…
Skills: Audio Visual Technology, Team Management, Customer Service, Time Management, Decision Making
Long Beach, California, United States · On-site
$28/hr–$29/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Floor Operations Management, Audio-Visual Equipment Setup, Staff Leadership, Customer Service, Technical Troubleshooting
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The Technical Lead is responsible for the setup, operation, and breakdown of intermediate to large-scale audiovisual systems in a hospitality setting. They ensure customer satisfaction through technical problem-solving and by mentoring other technicians on service philosophy.
Candidates must have a high school diploma and at least 2-3 years of audio-visual experience, with a preference for hospitality experience. Physical ability to lift 50 lbs and a valid driver's license are required.
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Equipment Operation
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
Customer Service
• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• As needed, work within Encore systems and applications
• High school diploma required, Associate’s degree is preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Demonstrates Self-Awareness
Drive Results
• Ensures Accountability
See The Big Picture
• Decision Quality
• Manages Complexity
Value People
• Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.
• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
Lifting Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Never
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
