Arlington, Texas, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio visual equipment setup, Equipment operation, Customer service, Troubleshooting, Problem solving
Baltimore, Maryland, United States · On-site
$17/hr–$22/hr
Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec…
Skills: Audiovisual Equipment Operation, Technical Troubleshooting, Customer Service, Event Supervision, Equipment Maintenance
Schiller Park, Illinois, United States · On-site
$56k–$73k/yr
Position Overview The Supervisor of Warehouse Operations is responsible for the day-to-day operations of the warehouse, and any projects assigned. This position has emphasis on overseeing: safety, quality control, shippi…
Skills: Warehouse Operations, Fleet Management, Inventory Control, People Management, Quality Control
Sydney, New South Wales, Australia · On-site
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisation…
Skills: Project Management, Venue Transitions, Stakeholder Management, Logistics Coordination, Budgeting
Scottsdale, Arizona, United States · On-site
$22/hr–$29/hr
Position Overview The Project Coordinator, Venues is responsible for the planning and execution of small events or a portion of a large event. This position will ensure successful and profitable execution of events by fo…
Skills: Event Planning, Production Scheduling, Client Relationship Management, Technical Diagrams, MS Office
Colorado Springs, Colorado, United States · On-site
$56k–$67k/yr
Position Overview The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultiv…
Skills: Audio Visual Equipment, Financial Management, Customer Relationship Management, Team Leadership, Sales Strategy
Greater Brisbane, Queensland, Australia · On-site
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisation…
Skills: Audio Visual Equipment Operation, Hybrid and Virtual Events, Camera Operation, Customer Service, Lighting Design
Greater Brisbane, Queensland, Australia · On-site
The role Are you an AV Technician who is looking for stability, career progression, and upskilling? Tired of the uncertainty of inconsistent shifts? Think steady hours, stability, skill-boosting upskilling, a clear path …
Skills: Audio Visual Equipment Operation, Hybrid and Virtual Events, Camera Operation, Customer Service, Lighting Design
Teton Village, Wyoming, United States · On-site
$20/hr–$24/hr
Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This…
Skills: Audiovisual Setup, Technical Troubleshooting, Customer Service, Equipment Operation, Event Technology
Lucas, Texas, United States · On-site
$43k–$56k/yr
Position Overview The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultiv…
Skills: Audio Visual Equipment, Financial Management, Customer Service, Sales Strategy, People Management
Honolulu, Hawaii, United States · On-site
$46k–$67k/yr
Position Overview The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultiv…
Skills: Audio Visual Equipment, Financial Management, Customer Relationship Management, Team Leadership, Sales Strategy
Sacramento, California, United States · On-site
$70k–$84k/yr
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through …
Skills: Operations Management, Customer Service, Staff Leadership, Performance Management, Inventory Control
Chicago, Illinois, United States · On-site
$49k–$63k/yr
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through …
Skills: Operations Management, Audio Visual Equipment, Staff Leadership, Customer Service, Inventory Control
Dubai, Dubai, United Arab Emirates · On-site
Key Job Responsibilities Talent Acquisition Responsible for all stages of the talent acquisition process, from advertisement to talent selection, in accordance with the Workforce Plan Liaising and maintaining records wit…
Skills: Talent Acquisition, Onboarding, Learning And Development, Payroll Administration, Compensation And Benefits
Berlin, Germany · Hybrid
Encore entwickelt Eventerlebnisse, die in Erinnerung bleiben, begeistern und den Wandel in Unternehmen aktiv unterstützen. Als weltweit führendes Event-Produktionsunternehmen, liefert das globale Encore-Team, b…
Skills: AV Media Technology, Technical Planning, Event Management, Budgeting and Sales Planning, Personnel Planning
Frankfurt, Hesse, Germany · Hybrid
Encore gestaltet Eventerlebnisse, die begeistern, im Gedächtnis bleiben und Unternehmen dabei unterstützen, ihre Ziele zu erreichen. Als weltweit führendes Event-Produktionsunternehmen liefert das globale …
Skills: AV Media Technology, Event Planning, Personnel Coordination, Budget Management, Customer Relationship Management
Munich, Bavaria, Germany · Hybrid
Encore gestaltet Eventerlebnisse, die begeistern, im Gedächtnis bleiben und Unternehmen dabei unterstützen, ihre Ziele zu erreichen. Als weltweit führendes Event-Produktionsunternehmen liefert das globale …
Skills: AV Media Technology, Event Planning, Personnel Coordination, Budget Management, Customer Relationship Management
Berlin, Germany · Hybrid
Encore gestaltet Eventerlebnisse, die begeistern, im Gedächtnis bleiben und Unternehmen dabei unterstützen, ihre Ziele zu erreichen. Als weltweit führendes Event-Produktionsunternehmen liefert das globale …
Skills: Lighting Technology, Event Production, Lighting Console Programming, Equipment Maintenance, Logistics Planning
Offenbach am Main, Hesse, Germany · Hybrid
Encore entwickelt Eventerlebnisse, die in Erinnerung bleiben, begeistern und den Wandel in Unternehmen aktiv unterstützen. Als weltweit führendes Event-Produktionsunternehmen, liefert das globale Encore-Team, b…
Skills: AV Media Technology, Technical Planning, Event Management, Budget Planning, Personnel Planning
Berlin, Germany · Hybrid
Encore gestaltet Eventerlebnisse, die begeistern, im Gedächtnis bleiben und Unternehmen dabei unterstützen, ihre Ziele zu erreichen. Als weltweit führendes Event-Produktionsunternehmen liefert das globale …
Skills: AV Media Technology, Event Planning, Personnel Coordination, Budget Management, Customer Relationship Management
Arlington, Texas, United States • On-site
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The Event Technician is responsible for the accurate setup, operation, and breakdown of audiovisual equipment in a hospitality environment. They must ensure customer satisfaction by monitoring events, troubleshooting technical issues, and maintaining positive client relationships.
Candidates must have a high school diploma, with an associate degree preferred, and at least one year of experience in customer service or audio-visual work. The role requires the ability to lift 50 lbs and a valid driver's license for operating company vehicles.
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• High School Diploma required. Associate’s degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Instills Trust
• Safety Conscious
Drive Results
• Action Oriented
See The Big Picture
• Tech Savvy
Value People
• Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.
• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
Lifting Requirements
• 0 - 15 lbs:* Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDEVT
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
