Boca Raton, Florida, United States · On-site
$25/hr–$32/hr
Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. Thi…
Skills: Audio Visual Setup, Equipment Operation, Technical Troubleshooting, Customer Service, Event Supervision
Tempe, Arizona, United States · On-site
$59k–$76k/yr
Position Overview The Employee Relations Specialist partners with employees, managers, and Human Resources Business Partners to address and resolve employee relations matters, ensuring equitable and consistent treatment …
Skills: Employee Relations, Performance Management, Internal Investigations, Employment Law, Case Management
Lake Buena Vista, Florida, United States · On-site
$59k–$76k/yr
Position Overview - Sign on bonus & Relocation available The Senior Sales Director manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals an…
Skills: Sales Management, Revenue Forecasting, Relationship Management, CRM Proficiency, Event Production
Arlington County, Virginia, United States · On-site
$53k–$69k/yr
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through …
Skills: Operations Management, Staff Leadership, Performance Management, Audio Visual Equipment, Customer Service
Alberta, Canada · On-site
Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec…
Skills: Audiovisual Equipment Operation, Technical Troubleshooting, Customer Service, Event Supervision, Equipment Maintenance
Franklin, Tennessee, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Hong Kong, China · On-site
Encore are a global event technologies company that specialises in virtual, in-person and hybrid events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform org…
Skills: Event Sales, Relationship Management, Customer Service, Audio Visual Equipment Knowledge, Negotiation
Denver, Colorado, United States · On-site
$23/hr–$27/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio Visual Equipment, Staff Leadership, Customer Service, Technical Troubleshooting, Event Operations
Orlando, Florida, United States · On-site
$67k–$88k/yr
Position Overview Reporting to the Regional Internet Services Manager with additional oversight by local Area Director or local Director of Event Technology, manage the overall IT operation, network and related client fa…
Skills: Network Management, Technical Sales, People Management, Event Technology, Customer Service
Indianapolis, Indiana, United States · On-site
$17/hr–$22/hr
Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec…
Skills: Audiovisual Equipment Operation, Technical Troubleshooting, Customer Service, Event Supervision, Equipment Maintenance
Nashville, Tennessee, United States · On-site
$20/hr–$27/hr
Position Overview The Associate Rigger is responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidel…
Skills: Rigging, Technical Production, Ground Rigging Support, Equipment Staging, Safety Inspections
Toronto, Ontario, Canada · On-site
$19/hr–$24/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audiovisual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
New Hope, Minnesota, United States · On-site
$16/hr–$20/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Boca Raton, Florida, United States · On-site
$25/hr–$31/hr
Position Overview The Project Coordinator, Venues is responsible for the planning and execution of small events or a portion of a large event. This position will ensure successful and profitable execution of events by fo…
Skills: Event Planning, Audio Visual Equipment Operation, Project Coordination, Client Relationship Management, Operational Logistics
London Borough of Hillingdon, England, United Kingdom · On-site
$35k–$40k/yr
Talent Acquisition Specialist EMEA German Speaking (required) Uxbridge, London, UB8 Permanent, Full Time Role Salary: £35,000-£40,000 (dependant on experience) Position Overview The Talent Acquisition Special…
Skills: Full Cycle Recruiting, German Fluency, Sourcing, Candidate Screening, Applicant Tracking Systems
Aurora, Colorado, United States · On-site
$23/hr–$24/hr
Position Overview The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales…
Skills: Sales, Event Planning, CRM, Negotiation, Customer Relationship Management
Denver, Colorado, United States · On-site
$20/hr–$21/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Colorado Springs, Colorado, United States · On-site
$23/hr–$27/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio-Visual Equipment, Staff Leadership, Customer Service, Technical Troubleshooting, Event Operations
Denver, Colorado, United States · On-site
$20/hr–$22/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Denver, Colorado, United States · On-site
$20/hr–$22/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audiovisual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
Boca Raton, Florida, United States • On-site
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Responsible for the technical setup, operation, and breakdown of mid-level production events in a hospitality setting. This includes troubleshooting technical issues and supervising other technicians to ensure client satisfaction.
Requires 3+ years of event technology experience in audio, lighting, projection, or video, and a valid driver's license. A bachelor's degree and hospitality experience are preferred, along with the ability to lift 50 lbs.
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
Training/Staff Development
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.
Event Supervision
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
Equipment Maintenance
• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.
• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: https://tinyurl.com/yaznwvk7
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Demonstrates Self-Awareness
Drive Results
• Ensures Accountability
See The Big Picture
• Decision Quality
• Manages Complexity
Value People
• Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
Lifting Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
