Allouez, Wisconsin, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
Schiller Park, Illinois, United States · On-site
$102k–$133k/yr
Position Overview The Manager, Revenue Management will optimize Encore revenues through the development and implementation of pricing and discount optimization strategies. This role will work in collaboration with sales,…
Skills: Revenue Management, Pricing Strategy, Financial Evaluation, Data Analysis, Strategic Planning
Schiller Park, Illinois, United States · On-site
$56k–$73k/yr
Position Overview The Staff Accountant is responsible for completion and maintenance of selected general ledger balance sheet accounts, which includes accurately recording monthly transactions, analyzing data, and reconc…
Skills: General Ledger, Account Reconciliation, Fixed Asset Processing, Oracle Cloud, Microsoft Dynamics AX
Pittsburgh, Pennsylvania, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Customer Service, Troubleshooting, Problem Solving
Pittsburgh, Pennsylvania, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
District of Columbia, United States · On-site
$22/hr–$29/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio Visual Equipment, Staff Leadership, Customer Service, Technical Troubleshooting, Event Operations
Richmond, Virginia, United States · On-site
$22/hr–$29/hr
Position Overview The Associate Rigger is responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidel…
Skills: Rigging, Ground Rigging Support, Equipment Staging, Hoist Connection, Cable Management
Naples, Florida, United States · On-site
$56k–$73k/yr
Position Overview The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while …
Skills: Financial Management, Operations Management, Sales Strategy, Audio-Visual Troubleshooting, Customer Relationship Management
Naples, Florida, United States · On-site
$56k–$73k/yr
Position Overview The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while …
Skills: Financial Management, Audio-Visual Equipment, Operations Management, Sales Strategy, Customer Relationship Management
Mississauga, Ontario, Canada · On-site
$25/hr–$31/hr
Position Overview The Scenic Specialist II is a senior level position based on proven experience and qualifications. To act as a leader both in the warehouse and on event site. Responsible for the tracking, pulling, prep…
Skills: Scenic Production, AutoCAD, Woodworking, Inventory Management, Personnel Supervision
Ontario, Canada · On-site
$56k–$68k/yr
Position Overview Perform the day-to-day processing of accounts payable transactions to ensure that vendor accounts are up to date and accurate. Communicate with vendors regarding account status along with communication …
Skills: Accounts Payable, Oracle, Kanverse, Vendor Reconciliation, 2-Way Matching
Mississauga, Ontario, Canada · On-site
$25/hr–$31/hr
Position Overview The Scenic Fabricator II, under the supervision of the scenic department manager, is responsible for performing skilled carpentry work on custom exhibits, scenery, crates building, decking, walls, and p…
Skills: Carpentry, Scenic Fabrication, Woodworking Machinery, Shop Drawings, LED Lighting Wiring
Munich, Bavaria, Germany · On-site
Encore gestaltet Eventerlebnisse, die begeistern, im Gedächtnis bleiben und Unternehmen dabei unterstützen, ihre Ziele zu erreichen. Als weltweit führendes Event-Produktionsunternehmen liefert das globale …
Skills: Order Picking, Warehouse Logistics, Inventory Management, Easyjob 6, MS Office
Dana Point, California, United States · On-site
$15/hr–$25/hr
Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This…
Skills: Audio Visual Setup, Technical Troubleshooting, Customer Service, Equipment Operation, Event Technology
Honolulu County, Hawaii, United States · On-site
$30/hr–$33/hr
Position Overview The Sr. Warehouse Technician (WO) is responsible for facilitating & leading all equipment handling & logistics within the warehouse to include storing, picking, staging, & loading / unloading trucks. Th…
Skills: Warehouse Management, Logistics, Forklift Operation, Quality Control, Inventory Management
San Antonio, Texas, United States · On-site
$15/hr–$20/hr
Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This…
Skills: Audio Visual Setup, Technical Troubleshooting, Customer Service, Equipment Operation, Event Technology
Anaheim, California, United States · On-site
$28/hr–$29/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio Visual Equipment, Staff Leadership, Customer Service, Technical Troubleshooting, Workflow Management
Municipality of Jasper, Alberta, Canada · On-site
Position Overview The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational effic…
Skills: Audiovisual Equipment Operation, Staff Leadership, Customer Service, Technical Troubleshooting, Operations Management
Tampa, Florida, United States · On-site
$22/hr–$29/hr
Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. Thi…
Skills: Audio Equipment Operation, Lighting Setup, Projection Systems, Video Production, Technical Troubleshooting
Whistler, British Columbia, Canada · On-site
$19/hr–$24/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Hospitality
Allouez, Wisconsin, United States • On-site
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Responsible for the setup, operation, and breakdown of basic audiovisual systems in a hospitality environment. Ensures customer satisfaction through effective communication and technical support during events.
Requires a high school diploma and the ability to lift up to 50 lbs. Preferred candidates have one year of experience in customer service, hospitality, or audio-visual environments.
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• High School Diploma required. Associate’s degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Instills Trust
• Safety Conscious
Drive Results
• Action Oriented
See The Big Picture
• Tech Savvy
Value People
• Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.
• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
Lifting Requirements
• 0 - 15 lbs:* Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
