Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
What You’ll Be Doing Manage escalated customer complaints involving legal, financial, or reputational risk Handle negotiation and settlement discussions with customers Prepare and manage tribunal cases (TTPM) including d…
Skills: Dispute Resolution, Legal Drafting, Negotiation, Case Management, Risk Assessment
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are looking for a motivated and detail-oriented Supply Chain Intern to join our team. This role offers hands-on experience in logistics, procurement, inventory management, and supply chain operations. You will support…
Skills: Logistics, Procurement, Inventory Management, Data Analysis, Demand Forecasting
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
The Marketing Rookie will be responsible to support the Event and Partnership Marketing projects. They will have the opportunity to embark on a 360° learning journey and become a part of the Marketing team. Responsibilit…
Skills: Event Planning, Partnership Marketing, Campaign Execution, Project Management, Vendor Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Key Responsibilities: Conduct professional consultations and advice on aesthetic treatments to individual patients needs: Discuss with patients on their aesthetic goals and concerns. Assess patients' medical history and …
Skills: Botox Injections, Dermal Fillers, Thread Lifts, Chemical Peels, Laser Treatments
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Job Summary Responsible for planning, coordinating, and executing roadshows, promotional activities, and events to enhance brand awareness, customer engagement, and sales performance. The role requires strong organizatio…
Skills: Event Planning, Roadshow Execution, Vendor Management, Budget Monitoring, Logistics Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Key Responsibilities Receive, inspect, and store incoming goods and materials Pick, pack, and prepare orders for shipment Maintain accurate inventory records and conduct regular stock counts Organize and maintain warehou…
Skills: Inventory Management, Order Picking, Packing, Stock Counting, Warehouse Operations
Kuala Lumpur, Kuala Lumpur, Malaysia • On-site
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Manage escalated customer complaints involving legal and financial risks while handling negotiations and settlement discussions. Prepare tribunal cases and draft legal documents to ensure compliance with the Consumer Protection Act and company SOPs.
Requires a degree in Law or Legal Studies with 1 to 3 years of experience in legal, compliance, or dispute resolution. Candidates must be fluent in English, Malay, and Mandarin with strong writing and negotiation skills.
Manage escalated customer complaints involving legal, financial, or reputational risk
Handle negotiation and settlement discussions with customers
Prepare and manage tribunal cases (TTPM) including documentation and submissions
Liaise with courts, tribunal bodies, and regulatory agencies
Draft and review legal documents (settlement agreements, refund letters, formal responses)
Ensure complaint handling complies with Consumer Protection Act & company SOPs
Identify potential risks and advise internal teams on proper case handling.
Work closely with Customer Care (CC), Customer Experience (CX), and Operations teams to provide guidance on dispute handling and risk mitigation
Maintain proper case records and support reporting & tracking
Degree in Law / Legal Studies or related field
1–3 years of experience in legal, compliance, dispute resolution, or customer complaints handling
Experience with tribunal or regulatory cases is a plus
Strong writing, communication, and negotiation skills
Detail-oriented with good problem-solving and risk assessment ability
Able to handle sensitive cases professionally and calmly
Fluent in English, Malay and Mandarin
The Future of Beauty and Wellness
Emax Corporate is a leading beauty and wellness group in Malaysia, dedicated to delivering holistic solutions that empower confidence and well-being. Founded in 2011, Emax Corporate has developed a strong ecosystem of brands, including Beauté Library, Curvena, B+ Clinic, Upbound, and NX4. Together, these brands deliver advanced aesthetic, wellness, and lifestyle experiences through a growing network of centres across Klang Valley and Johor Bahru. Beyond services, we are committed to shaping the future of the beauty industry through Emax Academy, our professional training platform dedicated to nurturing the next generation of beauty and wellness specialists. Driven by innovation and supported by our in-house Research & Development team, we develop treatments and formulations tailored for Asian skin, combining advanced technology with high-quality natural ingredients sourced from France. With a presence in premier lifestyle destinations such as Pavilion Bukit Jalil, The Exchange TRX, 1 Utama Shopping Centre, Publika, and Mid Valley City, Emax Corporate continues to set new benchmarks in Malaysia’s beauty and wellness industry through innovation, expertise, and a commitment to excellence.
Offices: Tower 1, Level 20, 3 Towers, 349, Jln Ampang, Kampung Berembang, 55000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur 55000, MY
The Future of Beauty and Wellness
Emax Corporate is a leading beauty and wellness group in Malaysia, dedicated to delivering holistic solutions that empower confidence and well-being. Founded in 2011, Emax Corporate has developed a strong ecosystem of brands, including Beauté Library, Curvena, B+ Clinic, Upbound, and NX4. Together, these brands deliver advanced aesthetic, wellness, and lifestyle experiences through a growing network of centres across Klang Valley and Johor Bahru. Beyond services, we are committed to shaping the future of the beauty industry through Emax Academy, our professional training platform dedicated to nurturing the next generation of beauty and wellness specialists. Driven by innovation and supported by our in-house Research & Development team, we develop treatments and formulations tailored for Asian skin, combining advanced technology with high-quality natural ingredients sourced from France. With a presence in premier lifestyle destinations such as Pavilion Bukit Jalil, The Exchange TRX, 1 Utama Shopping Centre, Publika, and Mid Valley City, Emax Corporate continues to set new benchmarks in Malaysia’s beauty and wellness industry through innovation, expertise, and a commitment to excellence.
Offices: Tower 1, Level 20, 3 Towers, 349, Jln Ampang, Kampung Berembang, 55000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur 55000, MY
