Youngstown, Ohio, United States · Remote Solely
$125k–$140k/yr
As a Senior Technical Project Manager at Echo360, you will lead the planning, coordination, and successful execution of complex customer-facing initiatives across the Echosystem. You will serve as the primary project lea…
Skills: Technical project management, SaaS implementation, Enterprise software, Cross-functional leadership, Stakeholder management
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Lead complex customer-facing technical projects from initiation through completion, including onboarding, migrations, and strategic initiatives. Coordinate cross-functional teams and manage project plans, risks, and executive reporting to ensure successful delivery.
Requires 7+ years of experience managing complex technical projects within SaaS or enterprise software environments. Candidates must possess strong executive presence and proficiency in project management tools like Jira or Microsoft Project.
As a Senior Technical Project Manager at Echo360, you will lead the planning, coordination, and successful execution of complex customer-facing initiatives across the Echosystem. You will serve as the primary project leader for projects involving new customer onboarding, product adoption, technical implementations, platform migrations, upgrades, training engagements, customer offboarding, and other strategic customer initiatives.
This role requires project leadership rather than hands-on implementation or customer training. You will develop and manage comprehensive project plans, establish milestones and dependencies, coordinate cross-functional teams, proactively manage risks, and ensure all project deliverables are completed on time and aligned with customer expectations.
This is a highly customer-facing role requiring regular meetings with enterprise customers and executive stakeholders throughout the project lifecycle. As the central point of coordination, you will present project plans, timelines, milestones, and progress updates to customers while maintaining accountability across internal teams. You will provide executive visibility through concise weekly reporting on project health, accomplishments, upcoming milestones, risks, dependencies, and mitigation plans. Your ability to build trust, drive accountability, and keep both customers and internal teams aligned will be critical to delivering successful customer outcomes.
In this role, success is measured by your ability to keep complex customer implementations on track, align cross-functional teams around shared milestones, communicate effectively with customer stakeholders and executives, and deliver predictable, high-quality outcomes. If you thrive in fast-paced SaaS environments and enjoy bringing structure, accountability, and clarity to complex projects, we'd love to hear from you.
The Key Responsibilities for this role include:
Project Planning & Delivery
Cross-Functional Leadership
Customer Project Leadership
Risk, Issue & Change Management
Executive Reporting & Project Governance
Continuous Improvement
Qualifications
Core Competencies
Success Measures
Success in this role will be measured by:
Why Join Echo360?
At Echo360, you'll help institutions successfully adopt and expand the Echosystem while partnering with talented cross-functional teams across Product, Engineering, Customer Success, Professional Services, and Support. As a Senior Technical Project Manager, you'll play a critical role in delivering exceptional customer experiences by providing the leadership, structure, communication, and accountability that ensure successful project outcomes from initiation through completion.
Additional Job Details:
This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States. For US-based positions, candidates must be eligible to work in the United States for any employer.
The base salary range for this position is $125,000 - $140,000 annually, although compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work.
To ensure applications are reviewed by the appropriate team, we ask that all candidates apply directly through our job postings only. This helps us manage applications effectively and maintain a fair hiring process. We look forward to receiving your application!
About Echo360:
Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world’s first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at www.echo360.com.
We’re looking for individuals who can support our DNA:
Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people’s lives.
Massively Collaborative – We support each other and work together for the greater good. By joining forces, our collective potential is mighty.
Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them.
Moving at the speed of bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster.
Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy.
Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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Transforming learning, from the front row to the frontline.
Echo360 is a global edtech company enabling transformative learning experiences for education and business through the Echosystem: the world’s first and only Learning Transformation Platform (LTP) that delivers dynamic creation, engagement, and assessment of education and training at scale.
Offices: 6000 Mahoning Ave, Suite 254, Youngstown, Ohio 44515, US
Transforming learning, from the front row to the frontline.
Echo360 is a global edtech company enabling transformative learning experiences for education and business through the Echosystem: the world’s first and only Learning Transformation Platform (LTP) that delivers dynamic creation, engagement, and assessment of education and training at scale.
Offices: 6000 Mahoning Ave, Suite 254, Youngstown, Ohio 44515, US
