Grande Prairie, Alberta, Canada · Remote OK
Tier 1 Technical Support Representative Req #3152 Designated office: 33 Alderney Drive Dartmouth, NS B2Y 2N4 This position is: Remote (Work-from-Home) or on-site (Dartmouth NS, Sudbury ON, or St. John’s NL) At East…
Skills: Technical support, Customer service, Troubleshooting, Problem solving, Communication
Grande Prairie, Alberta, Canada · Remote OK
Poste de soutien technique bilingue de niveau 1 Req #3152 Bureau désigné : 33, Alderney Drive Dartmouth (N.-É.) B2Y 2N4 Ce poste est : À distance (télétravail) ou sur place (Dart…
Skills: Technical support, Customer service, Troubleshooting, Bilingualism, Analytical skills
Summerside, Prince Edward Island, Canada · On-site
Retail Assistant Store Manager Eastlink Designated Office: 475 Granville St Summerside, PE C1N 3N9 Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great p…
Skills: Leadership, Communication, Decision making, Problem solving, Consultative sales
Dartmouth, Nova Scotia, Canada · On-site
Business Analyst Eastlink Designated office: Belmont House 33 Alderney Dr, Dartmouth, NS B2Y 2N4 This position is 100% on-site working from the designated office The Analyst is responsible for measuring and analyzing key…
Skills: Business analysis, Excel, Data analysis, Performance metrics, Trend analysis
Halifax, Nova Scotia, Canada · On-site
Video Engineer Work Location: 6080 Young Street, Halifax, NS (On-site, 5 days per week) Department: Engineering Reports To: Manager, Video Engineering Great engineers are driven by curiosity, innovation, and the challeng…
Skills: Video engineering, IP networking, CDN architecture, Multicast technologies, Cloud-based video platforms
Halifax, Nova Scotia, Canada · On-site
Wireless Business Support Coordinator Req # 3150 Work Location: 6080 Young Street, Halifax, NS (On-site, 5 days per week) Department: Business Sales Reports To: Team Lead, Mobile Business Concierge Behind every successfu…
Skills: Order fulfillment, Billing accuracy, Inventory management, Problem-solving, Critical thinking
Grande Prairie, Alberta, Canada · Remote OK
Customer Service Specialist Work Location: Call Centre, Dartmouth, NS (On-site) or Remote (Work-from-Home) Start Date: September 16, 2026 At Eastlink, great customer experiences start with great conversations. As a Custo…
Skills: Communication, Relationship Building, Sales, Customer Service, Problem Solving
Halifax, Nova Scotia, Canada · On-site
Human Resources Generalist Designated office: 6080 Young Street Halifax, NS This position is Working in the designated office five (5) days per week, Monday to Friday, 8:30am-5:00pm. Are you an HR professional who loves …
Skills: Benefits Administration, Disability Management, Employee Relations, Recruitment, Internal Communications
Truro, Nova Scotia, Canada · On-site
Part Time Retail Sales Representative Eastlink Designated Office: Truro Mall 245 Robie St Truro, NS B2N 5N6 This position is 100% working from the retail store at the designated office. Eastlink is a family owned, entrep…
Skills: Customer Service, Sales, Technical Expertise, Product Knowledge, Communication Skills
Amherst, Nova Scotia, Canada · On-site
Service Technician Eastlink Designated office: 289 Willow St, East Amherst, NS, B4H 4T2 This position requires working in the field based out of the Amherst, NS location. Eastlink is a family owned, entrepreneurial and i…
Skills: Troubleshooting, Customer Service, Outside Plant Maintenance, Problem Solving, Technical Aptitude
Halifax, Nova Scotia, Canada · On-site
Manager, Product Management - Mobile Services Designated office: Eastlink 6080 Young Street Halifax, NS This position is: 100% in office reporting to the designated office. Product Management is a pivotal department of o…
Skills: Product Strategy, Financial Modeling, Pricing And Packaging, Competitive Intelligence, Market Research
Carbonear, Newfoundland and Labrador, Canada · On-site
Part Time Retail Sales Representative Eastlink Designated Office: 120 Columbus Dr Route 70 Carbonear, NL A1Y 1B3 This position is 100% working from the retail store at the designated office. Eastlink is a family owned, e…
Skills: Customer Service, Sales, Technical Expertise, Product Knowledge, Communication
Camrose, Alberta, Canada · On-site
Regional Sales/Growth Manager Designated office: Eastlink 4910 46th Street, Camrose, AB. This position is: A combination of visiting existing and/or prospective business customers within Central and Southern Alberta, wit…
Skills: Business Development, Market Expansion, Relationship Building, Stakeholder Management, Market Analysis
Milford, Nova Scotia, Canada · On-site
Service Technician Eastlink Designated Office: 2108 Highway 2, Milford, NS B0N 1Y0 This position requires working in the field based out of Milford, NS. We embrace diversity, inclusion, equity and accessibility throughou…
Skills: Troubleshooting, Customer Service, Outside Plant Maintenance, Problem Solving, Technical Aptitude
Fredericton, New Brunswick, Canada · On-site
Retail Store Manager Eastlink Designated Office Eastlink Retail Store 1381 Regent Street Fredericton NB, E3C 1A2 Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. W…
Skills: Store Management, Recruiting, Hiring, Performance Management, Sales Leadership
Oliver, British Columbia, Canada · On-site
Service Technician Eastlink Designated Office: 356 Co-op Ave, Oliver, BC, V0H 1T0 This position requires working in the field based out of Western, BC. Eastlink is a family owned, entrepreneurial and innovative company h…
Skills: Troubleshooting, Customer Service, Outside Plant Maintenance, Problem Solving, Technical Aptitude
Dartmouth, Nova Scotia, Canada · On-site
Service Technician Eastlink Designated Office: 65 John Savage Ave, Dartmouth, NS B3B 2C9 This position requires working in the field based out of Dartmouth, NS. Eastlink is a family owned, entrepreneurial and innovative …
Skills: Troubleshooting, Customer Service, Outside Plant Maintenance, Technical Aptitude, Problem Solving
Sechelt, British Columbia, Canada · On-site
Service Technician Eastlink Designated office: 5555 Wharf Ave, Sechelt, BC V0N 3A0 This position requires working in the field based out of the Sechelt, BC location. Eastlink is a family owned, entrepreneurial and innova…
Skills: Troubleshooting, Customer Service, Outside Plant Maintenance, Problem Solving, Technical Aptitude
Bedford, Nova Scotia, Canada · On-site
$36k–$45k/yr
Retail Sales Representative Eastlink Designated Office: 421 Lahave St Bridgewater, NS B4V 3A2 This position is 100% working from the retail store at the designated office. Eastlink is a family owned, entrepreneurial and …
Skills: Customer Service, Sales, Technical Expertise, Product Knowledge, Communication
Halifax, Nova Scotia, Canada · On-site
System Designer Designated office: Eastlink 6080 Young Street Halifax, NS This position is: On-site - working all 5 days per week in the Office Eastlink is a family owned, entrepreneurial and innovative company headquart…
Skills: Outside Plant Design, Coaxial Design, Fiber Design, AutoCAD, Project Management
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You will provide inbound technical support to residential and business customers by diagnosing and resolving service issues. You are also responsible for accurately documenting interactions and maintaining a professional customer experience.
Candidates should have experience in technical support or customer service and possess strong problem-solving skills. A willingness to learn new technologies and the ability to work a flexible schedule including evenings and weekends is required.
Tier 1 Technical Support Representative
Req #3152
Designated office:
33 Alderney Drive
Dartmouth, NS
B2Y 2N4
This position is:
Remote (Work-from-Home) or on-site (Dartmouth NS, Sudbury ON, or St. John’s NL)
At Eastlink, great customer experiences start with great conversations. As a Tier 1 Technical Support Representative (English/French), you'll be a trusted resource for our customers when they need help the most. You'll troubleshoot technical issues, provide solutions, and deliver an exceptional customer experience across a variety of products and services. No two interactions are the same, so every day brings a new opportunity to learn, solve problems, and make an impact!
What You'll Be Doing
As a Tier 1 Technical Support Representative, you'll support Residential and Business customers through inbound technical support interactions. In this role, you'll:
What We're Looking For
Don't meet every requirement? We'd still love to hear from you if you have transferable skills, a willingness to learn, and a passion for helping customers!
About Eastlink
Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.
Why Work with Us
We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.
When you join Eastlink, you'll enjoy:
We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process
As Canada’s largest family owned and operated telecommunications company, Eastlink provides world-class mobile, TV, video entertainment and communications services to residential, business and public sector customers across Canada. Powered by state-of-the-art fibre and mobile networks, Eastlink’s advanced services include Whole Home Internet, Mobile Data, Smart Home and Security, local and long distance telephone and exclusive, locally-produced programming on Eastlink Community TV. Eastlink is proud to be recognized as one of Canada’s Best Managed Companies for 20 years and counting.
Offices: 6080 Young St, Halifax, NS B3K 5M3, CA
As Canada’s largest family owned and operated telecommunications company, Eastlink provides world-class mobile, TV, video entertainment and communications services to residential, business and public sector customers across Canada. Powered by state-of-the-art fibre and mobile networks, Eastlink’s advanced services include Whole Home Internet, Mobile Data, Smart Home and Security, local and long distance telephone and exclusive, locally-produced programming on Eastlink Community TV. Eastlink is proud to be recognized as one of Canada’s Best Managed Companies for 20 years and counting.
Offices: 6080 Young St, Halifax, NS B3K 5M3, CA
