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Eastern Industrial Automation logoEastern Industrial Automation

Customer Service / Inside Sales

Lancaster, Massachusetts, United States · On-site

$65k–$75k/yr

Mid level

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design soluti…

Skills: Customer Service, Inside Sales, Technical Research, Quoting, ERP

Eastern Industrial Automation logo

Customer Service / Inside Sales

Eastern Industrial Automation

Lancaster, Massachusetts, United States • On-site

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Mid level

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  • $65k–$75k/yr
  • Full-time
  • high school
  • Posted 1d ago
  • Apply by Oct 25
  • ~40 hrs/week

Responsibilities

The role involves interacting with customers via phone and email to provide technical solutions, quotations, and support. Additionally, the representative collaborates with engineers and assists with warehouse duties such as shipping and receiving.

Requirements

Candidates must have a high school diploma and 1-2 years of experience in customer service or inside sales within a similar environment. A valid driver's license and the ability to lift 25-50 pounds are also required.

Full job description

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.

We are currently seeking a Customer Service / Inside Sales Representative in Lancaster, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team. This is a 100% in-office job, Monday – Friday.

Salary Range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.

ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.
  1. Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
  2. Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
  3. Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
  4. Provide technical feedback to meet customer requirements.
  5. Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
  6. Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
  7. Visit customers when needed, including delivering needed supplies.
  8. Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.
SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY
  1. Solid work history.
  2. High School Diploma Required. Additional training, certifications, education a plus.
  3. At least 1 -2 years of Customer Service / Inside Sales experience in same or similar environment.
  4. Valid driver’s license.
  5. Knowledge of mechanical /electrical equipment and parts preferred – bearings, motors, gear boxes, pulleys, etc.
  6. Willingness and ability to quickly learn our product line.
  7. Strong computer skills – ERP, MS Office Products. Knowledge of One Drive a plus.
  8. Excellent multi-tasking, organizational and communication skills.
  9. Desire to work within a team with a cooperative and positive attitude.
  10. Ability to lift 25 – 50 pounds.
https://www.easternia.com/
 

Related keywords

Industrial AutomationMechanical ProductsPneumaticHydraulicEngineering ServicesSystem DesignERPMS OfficeOne DriveBearingsMotorsGear BoxesPulleysInside SalesCustomer SupportSupply Chain

About Eastern Industrial Automation

LinkedInVisit site
Industry
Wholesale
Company size
201-500 employees
Founded
1963
Headquarters
Waltham, Massachusetts
LinkedIn followers
2,435

Eastern Industrial Automation offers more than just tier-one branded products, superb services and a stellar staff. We offer a can-do, will-do mindset. From our beginnings in 1963, when founder Richard Gorsey began personally delivering mechanical components to textile mills throughout New England, our can-do mindset has focused on saving our customers time and money. Many years later, Richard Gorsey and his son-in-law, Geoff Filker, oversee Eastern Industrial Automation, formerly known as Eastern Bearings, Inc. Today, we represent more than 1,000 leading global manufacturers and supply more than 1,000,000 specific products to our customers worldwide - with the same detailed attention to service as when we began.

Offices: 411 Waverley Oaks Rd, Suite 150, Waltham, Massachusetts 02452, US · 189 Commerce St, Williston, Vermont 05495, US · 862 Eddy St, Providence, Rhode Island, US · 3106 Expressway Dr S, Islandia, New York 11749, US · 580 Fort Pond Rd, Unit 1, Lancaster, Massachusetts 01523, US

In-House EngineeringAutomated Lubrication System Design Industrial Automation SolutionsSub-Assembly ManufacturingPneumatic Product System DesignPredictive Maintenance ServicesElectro-Mechanical Repair ServiceMotion Control Application DesignField Installation and Maintenance Repair ServiceSupply Chain Management
View all jobs at Eastern Industrial Automation

About Eastern Industrial Automation

LinkedInVisit site
Industry
Wholesale
Company size
201-500 employees
Founded
1963
Headquarters
Waltham, Massachusetts
LinkedIn followers
2,435

Eastern Industrial Automation offers more than just tier-one branded products, superb services and a stellar staff. We offer a can-do, will-do mindset. From our beginnings in 1963, when founder Richard Gorsey began personally delivering mechanical components to textile mills throughout New England, our can-do mindset has focused on saving our customers time and money. Many years later, Richard Gorsey and his son-in-law, Geoff Filker, oversee Eastern Industrial Automation, formerly known as Eastern Bearings, Inc. Today, we represent more than 1,000 leading global manufacturers and supply more than 1,000,000 specific products to our customers worldwide - with the same detailed attention to service as when we began.

Offices: 411 Waverley Oaks Rd, Suite 150, Waltham, Massachusetts 02452, US · 189 Commerce St, Williston, Vermont 05495, US · 862 Eddy St, Providence, Rhode Island, US · 3106 Expressway Dr S, Islandia, New York 11749, US · 580 Fort Pond Rd, Unit 1, Lancaster, Massachusetts 01523, US

In-House EngineeringAutomated Lubrication System Design Industrial Automation SolutionsSub-Assembly ManufacturingPneumatic Product System DesignPredictive Maintenance ServicesElectro-Mechanical Repair ServiceMotion Control Application DesignField Installation and Maintenance Repair ServiceSupply Chain Management
View all jobs at Eastern Industrial Automation

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