Liverpool, England, United Kingdom · Hybrid
Why join us? DWF are looking for a Case Initiator to join our First Response Unit team, known as FRU. As a Case Initiator in the First Response Unit team, you will be responsible for handling incoming and outgoing teleph…
Skills: Telephone communication, Attention to detail, Data entry, Organizational skills, Case management
Belfast, Northern Ireland, United Kingdom · Hybrid
Why join us? DWF LLP is a leading global provider of integrated legal and business services. Our Insurance practice is one of the strongest in the market, and our Motor & Fraud team in Northern Ireland is well establishe…
Skills: Motor insurance law, Fraud law, Litigation, Civil procedure, Case management
Glasgow, Scotland, United Kingdom · Hybrid
Why join us? DWF is seeking to recruit a Paralegal to join the nationally recognised Financial Litigation & Debt Recovery team. This role will be based in our Glasgow office with the option of a hybrid working arrangemen…
Skills: Financial litigation, Debt recovery, Scottish law, Court procedures, Legal research
Melbourne, Victoria, Australia · On-site
Why join us? DWF Claims Management Australia is looking for a dedicated Claims Account Manager in our Insurance Liability team. This role will be based in Melbourne or Sydney CBD on a full-time basis. Please note, you mu…
Skills: Liability assessment, Claims management, Negotiation, Advocacy, Analytical skills
Liverpool City Council, New South Wales, Australia · On-site
Why join us? Join our multi‑award‑winning Fraud, Credit Hire and Motor Practice area at DWF, renowned for its innovative approach to legal services. Here, you’ll thrive in a dynamic, aspirational culture built on c…
Skills: Operations management, Fraud claims, Credit hire, Motor claims, Communication skills
Manchester, England, United Kingdom · Hybrid
Why join us? Senior Management Accountant We are seeking an experienced and driven Senior Management Accountant (R2R) to lead our Record to Report function within a large, dynamic, and fast‑growing law firm. The successf…
Skills: Management Accounting, Financial Reporting, Team Leadership, Month-end Close, Year-end Close
Liverpool, England, United Kingdom · Hybrid
Why join us? Join our multi‑award‑winning, Motor - Credit Hire team at DWF, renowned for its innovative approach to legal services. Here, you’ll thrive in a dynamic, aspirational culture built on collaboration, cle…
Skills: Caseload Management, Legal Research, Drafting Legal Documents, Credit Hire Litigation, Client Relationship Management
Manchester, England, United Kingdom · Hybrid
Why join us? Our nationally recognised Police, Care & Justice team is seeking a Paralegal to join its specialist Police Malfeasance Civil Claims team, acting on behalf of police forces across the UK. This is a unique opp…
Skills: Civil litigation, Civil Procedure Rules, Legal research, Case management, Communication
Belfast, Northern Ireland, United Kingdom · Hybrid
Why join us? Join DWF at an exciting stage of growth and play a key role in raising our profile, strengthening client relationships, and driving business development across our Commercial Services and Insurance Services …
Skills: Business Development, Marketing Strategy, B2B Marketing, Campaign Management, Stakeholder Management
Manchester, England, United Kingdom · Hybrid
Why join us? We are hiring a Senior Finance Systems Manager to join DWF's CFO Office and lead the future development of our global finance systems. This senior leadership role will drive a multi-year transformation progr…
Skills: Finance Systems Management, ERP, Elite 3E, Financial Reporting, Automation
City of London, England, United Kingdom · On-site
Why join us? We are looking for a Senior Workplace Assistant to join our London office. This is a full-time, office-based role offering the opportunity to play a key part in delivering an outstanding workplace and client…
Skills: Workplace Services, Facilities Management, Team Leadership, Stakeholder Management, Communication Skills
Belfast, Northern Ireland, United Kingdom · Hybrid
Why join us? Join our multi‑award‑winning, Fraud & Motor NI team at DWF, renowned for its innovative approach to legal services. Here, you’ll thrive in a dynamic, aspirational culture built on collaboration, clear …
Skills: Administrative Support, Secretarial Skills, Document Formatting, Proofreading, Case File Management
Manchester, England, United Kingdom · Hybrid
Why join us? At DWF, we're transforming the way we deliver finance operations through innovation, collaboration and continuous improvement. As our Collections Manager, you'll play a key role in driving cash performance, …
Skills: Credit Control, Collections Management, Accounts Receivable, Stakeholder Management, Working Capital Improvement
Manchester, England, United Kingdom · Hybrid
Why join us? This is an excellent time to join a high-performing Finance team in a true business partnering role, where you will work closely with senior stakeholders to influence strategic decision-making, drive financi…
Skills: Finance Business Partnering, Commercial Finance, FP&A, Financial Modelling, Scenario Analysis
Manchester, England, United Kingdom · On-site
Why join us? We are recruiting for a Procurement & Supplier Governance Senior Manager to join DWF's CFO Office. This senior role will lead indirect procurement activity and supplier governance across the business, helpin…
Manchester, England, United Kingdom · Hybrid
Why join us? DWF is seeking a highly motivated Solicitor to join our market-leading Finance Litigation team in Manchester. The successful candidate will provide advice and assistance across a range of finance litigation …
Vancouver, British Columbia, Canada · On-site
Why join us? DWF is a highly successful multi-disciplinary firm with a focus on litigation and with offices in Vancouver, Calgary and Toronto providing a full range of legal expertise. We are an innovative, passionate te…
Skills: Client Service, Administrative Support, Reception, Microsoft Excel, Organization
Birmingham, England, United Kingdom · Hybrid
Why join us? We are seeking an experienced Senior Associate to join our expanding Private Capital team. Our Private Client practice has established a strong reputation for delivering commercially focused, highly personal…
Skills: Wealth Planning, Succession Planning, Estate Administration, Trusts Management, Inheritance Tax Planning
Paris, Ile-de-France, France · Hybrid
Why join us? Pourquoi nous rejoindre ? DWF France recherche actuellement un(e) Assistant(e) Juridique et Administratif(ve) pour rejoindre notre équipe au bureau de Paris. Le/la candidat(e) sélectionné…
Skills: Litigation Support, Legal Drafting, Client File Management, Billing and Invoicing, RPVA Management
Manchester, England, United Kingdom · Hybrid
Why join us? At DWF, we’re transforming how we deliver financial insight across our global business. We are now looking for a Group MI Manager to lead the development of a robust, scalable and high-quality manageme…
Skills: Management Information, Financial Planning & Analysis, Data Governance, Advanced Excel, Stakeholder Management
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The Case Initiator is responsible for managing incoming and outgoing telephone enquiries and processing case documentation accurately. They will also maintain physical and electronic records while providing general administrative support to ensure team efficiency.
Candidates should possess strong communication skills, high attention to detail, and the ability to work effectively in a fast-paced environment. Previous experience in administrative, customer service, or case processing roles is considered desirable.
DWF are looking for a Case Initiator to join our First Response Unit team, known as FRU.
As a Case Initiator in the First Response Unit team, you will be responsible for handling incoming and outgoing telephone enquiries, processing case information and ensuring records are accurate and up to date. You will support both live and closed cases, making sure documentation is captured correctly and queries are followed up appropriately.
You will also provide wider administrative support, including processing documentation, maintaining filing, preparing mail and creating new case records. This role would suit someone who is organised, confident communicating by phone and comfortable working in a fast-paced environment with clear individual and team targets.
This is a great opportunity to build your administrative, communication and case handling skills in a busy, supportive team where accuracy, reliability and excellent service matter.
The role offers a hybrid working pattern, with attendance in our Liverpool office required 1 day per week.
We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
#LI-Hybrid
DWF is a leading global provider of integrated legal and business services. We listen to our clients and there is a growing desire for legal and business services to be delivered in an easier and more efficient way. So, we've built our business and designed our range of services on this principle. We have three offerings – Legal Services, Legal Operations and Business Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. Delivered through our global teams across eight core sectors, our Integrated Legal Management approach delivers greater efficiency, price certainty and transparency for our clients without compromising on quality or service. * DWF does not currently provide legal advice or regulated legal services in the USA or India. For a full list of our services, and the jurisdictions in which those services are provided, please refer to our website.
Offices: 20 Fenchurch Street, London, EC3M 3AG, GB · 1 Scott Place, 2 Hardman Street, Manchester, M3 3AA, GB · 2 Dublin Landings, North Wall Quay, North Dock Dublin, Dublin, Dublin D1, IE · DWF Germany Rechtsanwaltsgesellschaft mbH, Habsburgerring 2, WESTGATE, Cologne, 50674, DE · Office 902, Tower 2,, Al Fattan Currency House, DIFC - Dubai, International Financial Centre P.O. Box 507104, AE
DWF is a leading global provider of integrated legal and business services. We listen to our clients and there is a growing desire for legal and business services to be delivered in an easier and more efficient way. So, we've built our business and designed our range of services on this principle. We have three offerings – Legal Services, Legal Operations and Business Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. Delivered through our global teams across eight core sectors, our Integrated Legal Management approach delivers greater efficiency, price certainty and transparency for our clients without compromising on quality or service. * DWF does not currently provide legal advice or regulated legal services in the USA or India. For a full list of our services, and the jurisdictions in which those services are provided, please refer to our website.
Offices: 20 Fenchurch Street, London, EC3M 3AG, GB · 1 Scott Place, 2 Hardman Street, Manchester, M3 3AA, GB · 2 Dublin Landings, North Wall Quay, North Dock Dublin, Dublin, Dublin D1, IE · DWF Germany Rechtsanwaltsgesellschaft mbH, Habsburgerring 2, WESTGATE, Cologne, 50674, DE · Office 902, Tower 2,, Al Fattan Currency House, DIFC - Dubai, International Financial Centre P.O. Box 507104, AE
