City of Ekurhuleni Metropolitan Municipality, Gauteng, South Africa · On-site
Location: DSV Park, Kempton Park Job Posting Title: Senior Manager, Client Retention, Contract Logistics Time Type: Full Time Tertiary Qualification(s) Logistics / Supply Chain / bachelor’s degree (general or specialized…
Skills: Customer Account Management, Contract Logistics, Negotiation, Issue Resolution, Commercial Monitoring
Tomares, Andalusia, Spain · On-site
¿Quién somos? DSV es una empresa líder en el sector del transporte y la logística. Contamos con una red global de más de 160.000 profesionales en más de 90 países, dedicados a ofrecer experiencias excepcionales a nuestro…
Skills: Freight Forwarding, Commercial Management, English B2, Microsoft Office, Customer Service
Sparks, Nevada, United States · On-site
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through st…
Skills: Forklift Operation, Material Handling Equipment, Shipping and Receiving, Order Picking, RF Scanners
Frederick County, Virginia, United States · On-site
$22/hr–$28/hr
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through st…
Skills: Customer Service, Data Entry, Order Processing, Inventory Management, WMS
Gdańsk, Pomeranian Voivodeship, Poland · On-site
Job Req Number: 120593 Time Type: Full Time TWÓJ ZAKRES OBOWIĄZKÓW Organizowanie poszczególnych etapów usługi spedycyjno-przewozowej Współpraca z klientami, partnerami, podwykonawcami i innymi komórkami organizacyjnymi P…
Skills: Freight Forwarding, Transport Organization, Client Relationship Management, Subcontractor Management, English Proficiency
Gdańsk, Pomeranian Voivodeship, Poland · On-site
Job Req Number: 120593 Time Type: Full Time YOUR TASKS Organizing individual stages of forwarding and transport services Cooperation with clients, partners, subcontractors and other organizational units Leading trailers …
Skills: Freight Forwarding, Transport Services Organization, Subcontractor Management, Client Cooperation, Budget Realization
Boulder City, Nevada, United States · On-site
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through st…
Skills: On-the-job Training, Coaching, Warehouse Management System, RF Scanner, Microsoft Office
Neufahrn bei Freising, Bavaria, Germany · Hybrid
Job Req ID: 121188 Arbeitszeitmodel: Vollzeit Division: DEU - Schenker Deutschland AG (Road) Standort: Neufahrn Für unseren Standort Neufahrn bei Freising suchen wir einen Schichtleiter Umschlaglager / Teamleiter Logisti…
Skills: Team Leadership, Personnel Planning, Logistics Management, Warehouse Operations, Load Securing
Qinhuai District, Jiangsu, China · On-site
Job Req Number: 119315 Time Type: Full Time General Description IT Service Desk is aiming for providing technical support in IT services. The IT troubleshooting area encompasses the applications of the new IT landscape a…
Skills: Incident Management, Problem Management, First Level Support, IT Infrastructure, ITIL
Høje-Taastrup Municipality, Capital Region of Denmark, Denmark · On-site
Job Req Number: 122461 Time Type: Full Time Er du energisk, struktureret og god til mennesker? Som receptionist hos DSV bliver du et af de første ansigter, man møder. Du er med til at sikre en professionel, imødekommende…
Skills: Reception Management, Customer Service, Administrative Support, Telephone Handling, Microsoft 365
Fort Wayne, Indiana, United States · On-site
$65k–$75k/yr
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for …
Skills: Production Supervision, Inventory Management, Cycle Counting, Material Handling, Safety Compliance
Houston, Texas, United States · On-site
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport…
Skills: CDL A Driving, Intermodal Drayage, Load Securement, Route Planning, DOT Compliance
Boise, Idaho, United States · On-site
$68k–$72k/yr
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through st…
Skills: Data Mining, Quantitative Analysis, Statistical Modeling, MS Excel, MS Visio
United Kingdom · On-site
Job Req Number: 122167 Time Type: Full Time At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us. Administra…
Skills: Organization, Attention To Detail, Communication Skills, Customs Processes, Problem Solving
Naperville Township, Illinois, United States · On-site
$65k–$75k/yr
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through st…
Skills: Labor Management, Warehouse Operations, People Management, Inventory Control, KPI Management
Auburn Hills, Michigan, United States · On-site
$50k–$59k/yr
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through st…
Skills: Analytical Skills, Problem-solving, Communication, Collaboration, Transportation Management Systems
Mexico City, Mexico · On-site
Job Req Number: 121086 Time Type: Full Time Manager, Inventory Management Solutions (IMS) Main Summary We are looking for a (Senior) Manager – Inventory Management Solutions (IMS) to lead the technology strategy, transfo…
Skills: Technology Strategy, Enterprise Application Management, Solution Architecture, SAP Ecosystem, Coupa
Mexico City, Mexico · On-site
Job Req Number: 121939 Time Type: Full Time Team Lead, IT Support (Blue Yonderm, WMS) The Team Lead, IT Support (Blue Yonder, WMS / Contract Logistics) is responsible for leading the WMS Support team to ensure the stabil…
Skills: Blue Yonder WMS, SQL, Data Analysis, WMS Configuration, API
Auburn Hills, Michigan, United States · On-site
$50k–$59k/yr
DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through st…
Skills: Analytical Skills, Problem-Solving, Communication, Collaboration, Transportation Management Systems
Neufahrn bei Freising, Bavaria, Germany · Hybrid
Job Req Number: 122166 Time Type: Full Time Division: DEU - DSV Air & Sea Germany GmbH (Air & Sea) Location: Neufahrn Für unseren Standort in Neufahrn sind wir ab sofort auf der Suche nach einem Customer Service Speciali…
Skills: Customer Service, Transport Organization, Invoice Verification, Customer Billing, Price Calculation
City of Ekurhuleni Metropolitan Municipality, Gauteng, South Africa • On-site
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Responsible for customer retention and engagement strategies, overseeing Key Account Managers and commercial monitoring. The role involves managing customer escalations, preparing budgets, and driving the production of tenders and proposals.
Requires a bachelor's degree and at least 5 years of experience in contract logistics, with a preference for 5 years of management experience. Must possess strong negotiation skills and proficiency in MS Office and Warehouse Management Systems.
Location: DSV Park, Kempton Park
Job Posting Title: Senior Manager, Client Retention, Contract Logistics
Time Type: Full Time
Tertiary Qualification(s)
Logistics / Supply Chain / bachelor’s degree (general or specialized)
Additional Computer Skills
Basic knowledge of Warehouse Management Systems and ERPs (working knowledge of CargoWRITE preferable)
Knowledge of MS Dynamics & of the DSV Contract Logistics CSP
Job-related Requirements
Knowledge - compulsory
• Very good knowledge of the Contract logistics Industry, the verticals, the players (including competitors).
• Strong negotiation and issue resolution skills.
• Strong communication skills.
Computer Skills - compulsory
• Advanced Microsoft office skills
Education and/or Experience - compulsory
• Bachelor’s degree or the like.
• Preferable 5 years management experience.
• At least 5 years’ experience in contract logistics.
Language Skills - compulsory
• Very good verbal and written English communication skills.
MAIN PURPOSE OF THE ROLE
Responsible for: Customer Account Management (all verticals other than healthcare), Communications, customer consultations & Commercial monitoring
DUTIES & RESPONSIBILITIES e
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for Customer retention and Customer engagement strategy and execution through the Key Account Managers. Responsible to determine strategy and operational approach and oversee all engagement collateral. Also, I am responsible for developing processes for Customer feedback and to share that with Exco and any relevant functional areas.
• Responsible for working with DSV Global structures in regard to Platinum and Gold Customers.
• Develop a system for better and more strategic insight into our Customers business and share that with business. Also stay in touch with market-related trends and legislation or changes in the verticals in which you operate.
• Monitor and trend customer revenue and EBIT.
• Responsible for internal Communication (Customer relevant only) and external business communication (Customer relevant only) through the Communications team.
• Through the Commercial administrator (who will have a dotted line to the Senior Director Commercial, are responsible for the following:
o maintaining a Customer Communications database
o Maintaining a customer annual increase control sheet.
o Preparing annual increase notifications for customers
o Maintaining the MS Dynamics portal
o Acting as the point of contact for the DSV Customer survey
o Maintaining a contract status sheet and advising business and commercial with at least 6 months’ notice that a contract is expiring.
o Co-ordinate compliance questionnaires (receive and direct) - Due diligence, sustainability, IT, security and quality
o Maintaining the following masters:
Monthly Business review
Quarterly business review
Executive review [and updating as required]
• Responsible for executing any customer consultations (for example the enviro fee directive from DSV)
• Commercial monitoring, which entails:
o Monitoring the sales process
o Monitoring the annual increases
o Monitoring extensions and scope extensions
o Monitoring renegotiations/renewals/retention RFP’s
o Monitoring existing guaranteed annual CIP’s (that engineers implement)
o Ensuring base commercial principles are in place
OTHER DUTIES
• Travel (reasonable)
• Entertainment (reasonable)
SUPERVISORY RESPONSIBILITIES
• Supervision of the Key Account Managers and Commercial Administrator and supporting and developing the team.
• People management – recruit, train, develop and performance/conduct management
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Visit https://www.dsv.com/" target="_blank" rel="noopener noreferrer nofollow">dsv.com and follow us on LinkedIn and Facebook.
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers. Close to 150,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms. DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. Read more at www.dsv.com.
Offices: Hovedgaden 630, Hedehusene, 2640, DK
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers. Close to 150,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms. DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. Read more at www.dsv.com.
Offices: Hovedgaden 630, Hedehusene, 2640, DK
