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Full-time
associate degree, bachelor degree
Posted 12d ago
~9 hrs/week
Responsibilities
Serve as the primary contact for public enquiries and appeals, managing cases from assessment to resolution. Collaborate with stakeholders to identify service gaps and contribute to the improvement of operational procedures.
Requirements
Requires a minimum Diploma or Degree with 2-3 years of experience in customer service or contact centre roles. Candidates must possess strong communication skills and the resilience to handle complex situations professionally.
Full job description
Responsibilities
Serve as the primary point of contact for members of the public, handling enquiries, feedback and appeals professionally and empathetically.
Manage cases end-to-end, ensuring accurate assessment, timely resolution, proper documentation and clear communication.
Collaborate with internal and external stakeholders to resolve cases and facilitate seamless service delivery.
Identify citizen needs, service gaps and recurring issues, and provide feedback to improve processes and customer experience.
Contribute to the development of operational procedures, knowledge resources and continuous improvement initiatives.
Requirements
Min Diploma / Degree
2-3 Years of experience in customer service, contact centre operations or public-facing roles will be advantageous.
Strong verbal and written communication skills, with the ability to engage and communicate effectively with diverse stakeholders.
Ability to manage multiple cases in a fast-paced environment while maintaining accuracy and service quality.
Demonstrated empathy, professionalism and resilience in handling complex or challenging situations.
Strong problem-solving skills and the ability to work independently as well as collaboratively within a team.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Bonn
LinkedIn followers
2,949,121
DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.
With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".
DHL is part of DHL Group.
Privacy notice
https://group.dhl.com/en/data-protection.html
Offices: Charles-de-Gaulle-Str. 20, Bonn, 53113, DE · Na pántoch 18, Bratislava, 83106, SK · Leisko M.R. Štefánika 65, Bratislava, 82101, SK · Koolhovenlaan 35, Schiphol-Rijk, North Holland 1119 NB, NL · 570 Polaris Pkwy, Westerville, OH 43082, US
world leader Air FreightProject Cargospecialist world leader sea freightContract Logisticsworld leader consolidatorand vertical market specialistsService IndustryHealth CareFreight ServiceLogistics
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Bonn
LinkedIn followers
2,949,121
DHL is the leading global brand in the logistics industry. Our divisions offer an unrivaled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.
With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as "The logistics company for the world".
DHL is part of DHL Group.
Privacy notice
https://group.dhl.com/en/data-protection.html
Offices: Charles-de-Gaulle-Str. 20, Bonn, 53113, DE · Na pántoch 18, Bratislava, 83106, SK · Leisko M.R. Štefánika 65, Bratislava, 82101, SK · Koolhovenlaan 35, Schiphol-Rijk, North Holland 1119 NB, NL · 570 Polaris Pkwy, Westerville, OH 43082, US
world leader Air FreightProject Cargospecialist world leader sea freightContract Logisticsworld leader consolidatorand vertical market specialistsService IndustryHealth CareFreight ServiceLogistics