Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Customer service, Communication skills, Technical skills, Data entry, Problem solving
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Procurement, Inventory management, Vendor relations, Negotiation, Data entry
Residential Door Service Technician - Experienced or Trainee
Atlanta, Georgia, United States · Remote OK
Mid level
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Garage door installation, Garage door repair, Mechanical maintenance, Carpentry, Construction labor
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Customer service, Billing, Microsoft Office, Word, Excel
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Automatic door installation, Mechanical aptitude, Electrical aptitude, Access control, Door hardware repair
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Warehouse operations, Inventory management, Forklift operation, Loading and unloading, Material handling
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Commercial door installation, Door hardware repair, Mechanical aptitude, Dock equipment maintenance, Safety compliance
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Service management, Dispatching, Project management, Labor cost management, Scheduling
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Receiving, Shipping, Inventory control, Forklift operation, Material handling
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Dispatching, Scheduling, Customer service, Time management, Multi-tasking
Colorado Springs, Colorado, United States · On-site
$26/hr–$39/hr
Mid level
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Garage Door Repair, Mechanical Aptitude, Door Hardware Installation, Safety Compliance, Ladder Safety
Colorado Springs, Colorado, United States · On-site
$23/hr–$35/hr
Entry level
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Door installation, Door repair, Mechanical aptitude, Safety compliance, Dock equipment maintenance
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Commercial door installation, Door hardware repair, Mechanical aptitude, Dock equipment maintenance, Safety compliance
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Carpentry, Woodworking, Fabrication, Power tools, Table saw
Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the …
Skills: Access control systems, CCTV, Video monitoring, Intrusion alarm systems, ID badge systems
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Full-time
high school
Comprehensive medical coverage, Dental coverage, Vision coverage, Paid time off, Paid holidays, Floating holidays
Posted 2d ago
~40 hrs/week
Responsibilities
The Customer Service Representative will triage incoming calls to understand customer needs and schedule appropriate service appointments. They are also responsible for accurately entering service ticket information and promoting company products and services.
Requirements
Candidates must have a high school diploma or GED and at least two years of customer service or administrative experience. Proficiency in Microsoft Office and the ability to work in a fast-paced environment are also required.
Full job description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. is growing and aspires to hire Full-time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company!
The available work schedules are:
Tuesday to Saturday 1:00 PM-10:00 PM
Sunday to Thursday 1:00 PM-10:00 PM
Friday to Monday 11:00am-10:00pm
Position overview:
Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
Promote all products and services
Gather information from the customer to ensure accuracy for our technicians.
Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
Represent the company in a professional manner with good customer service and verbal communication skills
Maintain and promote a positive attitude toward customers regardless of the circumstances
Other responsibilities as assigned
This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!
Qualifications:
High school diploma or GED required
Two (2) years of customer service experience, or administrative work preferred
Must be able to work independently with little supervision
Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
Excellent verbal and written communication skills
Must be proficient with technical applications, including Microsoft Office Suites
What We Offer
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
The DH Pace Company, Inc. offers a complete range of door and door related products and services for both new construction projects and existing facilities. The Company currently operates under the Overhead Door™ Ribbon brand name in numerous markets across the United States. This relationship as an authorized distributor partner with Overhead Door™ Corporation goes back to 1926.
The Company markets certain products and services under DH Pace brand names, including: DH Pace Door Services, DH Pace Systems Integration, DH Pace Construction Services, and the DH Pace Facilities Group. Each office includes a large service department that offers preventive maintenance programs and emergency service capability 24 hours a day, 7 days a week, 365 days a year.
At DH Pace we feel a deep responsibility to build a strong company for our customers, our employees, our shareholders, and for the communities we serve. In 2010, we re-energized our long-standing tradition of community involvement by reaffirming our commitment to investing a portion of our resources towards making a positive difference in the lives of others including: customers, employees, community service, environmental sustainability, and governance practices.
OUR BUSINESS MISSION STATEMENT
To enhance the lives of people by improving the safety, security, convenience, and aesthetics of the buildings where they live, work, and play.
Offices: 1901 E 119th St, Olathe, Kansas 66061, US · 1901 E 119th St., Olathe, KS 66061, US · 5105 Avalon Ridge Pkwy, Peachtree Corners, Georgia 30071, US · 12046 Lackland Rd., St. Louis, MO 63146, US · 5656 Pasadena Ave NE, Albuquerque, New Mexico 87113, US
The DH Pace Company, Inc. offers a complete range of door and door related products and services for both new construction projects and existing facilities. The Company currently operates under the Overhead Door™ Ribbon brand name in numerous markets across the United States. This relationship as an authorized distributor partner with Overhead Door™ Corporation goes back to 1926.
The Company markets certain products and services under DH Pace brand names, including: DH Pace Door Services, DH Pace Systems Integration, DH Pace Construction Services, and the DH Pace Facilities Group. Each office includes a large service department that offers preventive maintenance programs and emergency service capability 24 hours a day, 7 days a week, 365 days a year.
At DH Pace we feel a deep responsibility to build a strong company for our customers, our employees, our shareholders, and for the communities we serve. In 2010, we re-energized our long-standing tradition of community involvement by reaffirming our commitment to investing a portion of our resources towards making a positive difference in the lives of others including: customers, employees, community service, environmental sustainability, and governance practices.
OUR BUSINESS MISSION STATEMENT
To enhance the lives of people by improving the safety, security, convenience, and aesthetics of the buildings where they live, work, and play.
Offices: 1901 E 119th St, Olathe, Kansas 66061, US · 1901 E 119th St., Olathe, KS 66061, US · 5105 Avalon Ridge Pkwy, Peachtree Corners, Georgia 30071, US · 12046 Lackland Rd., St. Louis, MO 63146, US · 5656 Pasadena Ave NE, Albuquerque, New Mexico 87113, US