Pune, Maharashtra, India · Hybrid
Location: Pune - Hybrid Employment Type: Permanent About the Role: We are seeking an experienced Assistant Vice President (AVP) – Production Support to lead the Production Support function for a strategic Capital Markets…
Skills: Production Support, Incident Management, ITIL Service Management, Capital Markets, Unix/Linux
London, England, United Kingdom · Hybrid
Key responsibilities Trade capture & daily lifecycle management Own the accuracy of the trade book as the agreed source of truth between the desk and downstream systems, including risk and positions. Validate that new eq…
Skills: Trade Capture, Lifecycle Management, Equity Swaps, P&L Production, Reconciliations
Pune, Maharashtra, India · Hybrid
Location: Pune - Hybrid Employment Type: Permanent About the Role We are looking for an experienced Manager – Production Support to join our Capital Markets Production Support team supporting Global Markets Back Office O…
Skills: Production Support, Incident Management, Problem Management, Change Management, Unix/Linux
Bengaluru, Karnataka, India · Hybrid
Location: Bangalore Shift: Rotational (24x7 Support) This role is ideal for someone with a mix of consulting experience, technical SME experience, entrepreneurial spirit, and experience in driving commercial success. You…
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Pune, Maharashtra, India · Hybrid
Location: Pune - Hybrid Employment Type: Permanent About the Role We are looking for an experienced Manager – Production Support to join our Capital Markets Production Support team supporting Global Markets Back Office O…
Skills: Production Support, Incident Management, ITIL, Unix/Linux, SQL
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are seeking a motivated and detail-oriented fresh graduate to join our Investment Banking Operations team supporting Derivatives products. This role provides an excellent opportunity to build a strong foundation in gl…
Skills: Analytical Skills, Problem Solving, Attention To Detail, Numerical Skills, Data Interpretation
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
We are seeking a motivated and detail-oriented fresh graduate to join our Investment Banking Operations team supporting Derivatives products. This role provides an excellent opportunity to build a strong foundation in gl…
Skills: Analytical Skills, Problem-Solving, Attention To Detail, Numerical Skills, Data Interpretation
Dallas, Texas, United States · On-site
Role: Marketing Compliance Analyst (Global Asset Management) Location: Dallas We are looking for a Marketing Compliance Analyst to join our Client Lifecycle Management (CLM) team to support one of our clients, a global a…
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London, England, United Kingdom · On-site
Delta Capita is recruiting a Senior Sales Executive with a proven track record of originating and closing new business opportunities within Capital Markets. The successful candidate will bring a strong network across Tie…
Skills: Business Development, Regulatory Reporting, Capital Markets, Sales Lifecycle Management, Client Relationship Management
Dallas, Texas, United States · On-site
Role: Compliance & Marketing Analyst (Global Asset Management) Location: Dallas We are looking for a Compliance & Marketing Analyst to join our Client Lifecycle Management (CLM) team initially to support one of our clien…
Skills: Compliance Review, Marketing Analysis, Asset Management, Financial Regulations, Document Review
London, England, United Kingdom · On-site
Delta Capita is recruiting a Senior Sales Executive with a proven track record of originating and closing new business opportunities within Capital Markets. The successful candidate will bring a strong network across Tie…
Skills: Sales Origination, Regulatory Reporting, Capital Markets Operations, Client Relationship Management, CRM
Singapore, Singapore, Singapore · Hybrid
Role Summary Delta Capita is seeking a Name Screening Analyst to support AML and Financial Crime screening operations for leading international banking clients. The role will focus on reviewing and dispositioning sanctio…
Skills: AML Screening, Financial Crime Operations, Sanctions Screening, PEP Screening, Adverse Media Screening
Singapore, Singapore, Singapore · Hybrid
Role Summary The Senior Name Screening Analyst will perform complex alert investigations, provide quality oversight and support continuous improvement initiatives across large-scale financial crime screening operations. …
Skills: Sanctions Investigation, PEP Screening, Adverse Media Investigation, AML Knowledge, Quality Assurance
Singapore, Singapore, Singapore · Hybrid
Role Summary The Name Screening Associate will act as a Subject Matter Expert (SME) within the screening operations team, supporting the review of complex sanctions, PEP and adverse media alerts while providing quality o…
Skills: Sanctions Screening, PEP Screening, Adverse Media Screening, AML Compliance, Financial Crime Investigation
Bengaluru, Karnataka, India · Hybrid
Location: Bangalore Shift: Rotational (24x7 Support) Role Overview We are seeking a highly skilled and hands-on L2 Support Engineer to provide production support for critical enterprise applications. The ideal candidate …
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Bengaluru, Karnataka, India · Hybrid
Location: Bangalore Shift: Rotational (24x7 Support) Role Overview We are seeking a highly skilled and hands-on L2 Support Engineer to provide production support for critical enterprise applications. The ideal candidate …
Skills: Tomcat, SQL, Dynatrace, Splunk, IBM MQ
Bengaluru, Karnataka, India · On-site
We are hiring a Senior Developer to help us in the build our platforms within the Delta Capita Capital Markets division which supports top-tier investment banks and financial services firms with lifecycle of OTC products…
Skills: Java, Kotlin, JavaScript, Typescript, NodeJS
Birmingham, England, United Kingdom · Hybrid
Compliance and Marketing Analyst Location: Birmingham 6 Months Fixed Term Contract As part of the day-to-day role within the clients Compliance team, the primary function is to take on most of the volumes of marketing ma…
Skills: Attention To Detail, Effective Communication, Independent Thinking, Problem Solving, Compliance Review
Pune, Maharashtra, India · On-site
Role Type: Fullstack Software Engineer, with strong backend Java capability essential Experience: 3+ years of software engineering experience Role Overview As a Fullstack Java Developer, you will contribute to the design…
Skills: Java, SQL, TypeScript, React, JavaScript
Singapore, Singapore, Singapore · Hybrid
Job Description: Delta Capita are expanding our Structured Products business in APAC and are recruiting for a Structured Products Documentation QA to join our global team. The right candidate must have specialist skills …
Skills: Structured Products Issuance, Documentation Drafting, Templating, Stakeholder Management, Quality Assurance
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Lead the production support function for a strategic Capital Markets platform, ensuring stability and operational excellence for Derivatives Settlements and Post-Trade Processing. Manage major incidents, problem management, and production governance while coordinating cross-functional global teams.
Requires over 10 years of experience in production support within financial services or investment banking, with strong leadership capabilities. Must possess technical proficiency in Unix/Linux, Java, SQL, and enterprise scheduling tools, alongside deep knowledge of ITIL frameworks.
Location: Pune - Hybrid
Employment Type: Permanent
About the Role:
We are seeking an experienced Assistant Vice President (AVP) – Production Support to lead the Production Support function for a strategic Capital Markets platform supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.
The successful candidate will be responsible for ensuring the stability, availability, and operational excellence of business-critical applications while leading a high-performing production support team. This role requires strong technical expertise, leadership capabilities, excellent stakeholder management, and deep understanding of incident management within a global financial services environment.
The ideal candidate should have experience supporting high-volume, business-critical production systems and possess a strong understanding of ITIL Service Management principles, production governance, and operational risk.
Core Responsibilities:
Production Support & Service Management
Lead end-to-end production support for business-critical Capital Markets applications, ensuring high availability and operational stability.
Own Major Incident Management, Problem Management, Event Management, and Production Support processes following ITIL best practices.
Drive rapid restoration of services during production incidents while ensuring timely business communication and stakeholder updates.
Coordinate cross-functional teams including Development, Infrastructure, Database, Middleware, Network, and Business Operations to resolve production issues.
Lead production support teams and establish operational processes, governance, and service standards for new applications where required.
Ensure production issues are prioritized based on business impact, regulatory obligations, and service level commitments.
Incident, Problem & Change Management
Manage P1/P2 incidents, bridge calls, crisis management, and executive-level communication during critical production outages.
Perform impact assessment, stakeholder communication, escalation management, and incident coordination across global teams.
Drive Root Cause Analysis (RCA), Post Incident Reviews (PIR), and Problem Management to eliminate recurring issues.
Ensure all incidents, service requests, and production changes comply with ITIL processes and organizational governance.
Participate in Change Advisory Board (CAB) activities and production release governance.
Monitor SLA, KPI, and operational metrics while identifying opportunities for continual service improvement.
Operational Excellence
Perform production health checks, application sanity testing, and service availability monitoring.
Execute release activities including deployments, role swaps, server restarts, batch scheduling validation, and production readiness checks.
Plan, coordinate, and execute Disaster Recovery (DR) exercises and validate business continuity procedures.
Maintain operational documentation including runbooks, SOPs, knowledge repositories, recovery procedures, and support playbooks.
Drive automation initiatives to improve operational efficiency and reduce manual effort.
Business & Stakeholder Management
Partner with Business Operations, Technology, Infrastructure, and Vendor teams to ensure seamless production support.
Provide timely communication to business stakeholders regarding incidents, service degradation, planned maintenance, and production risks.
Support audit, compliance, regulatory, and operational risk initiatives by maintaining evidence and documentation.
Technical Responsibilities
Support enterprise applications running on Unix/Linux, Windows Server, Java, and relational databases.
Troubleshoot application, middleware, database, and infrastructure issues in production environments.
Develop and execute SQL queries, scripts, and database procedures across Sybase, Oracle, or SQL Server.
Monitor and manage batch processing using enterprise scheduling tools such as Control-M or AutoSys.
Support application deployments and CI/CD activities using Jenkins, Git, and related DevOps tools.
Required Skills & Experience
10+ years of experience in Production Support, Application Support, or IT Service Management within Financial Services or Investment Banking.
Proven experience leading Production Support teams supporting mission-critical applications.
Strong experience managing production environments with high transaction volumes and stringent availability requirements.
Hands-on experience in Incident Management, Problem Management, Change Management, and Major Incident Management using ITIL best practices.
Strong knowledge of Unix/Linux, Windows Server, Java, SQL, and relational databases (Sybase, Oracle, or SQL Server).
Experience with enterprise scheduling tools such as Control-M or AutoSys.
Experience using ServiceNow, Remedy, GSD, or similar ITSM platforms.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong stakeholder management skills with the ability to communicate effectively across technology, operations, and business teams.
Demonstrated ability to manage crisis situations, executive communications, and production escalations.
Experience working within Agile and DevOps delivery models.
Strong ownership mindset with excellent planning, prioritization, and execution skills.
Preferred Skills
Experience supporting Calypso Back Office modules with exposure to Settlements, Accounting, Cash Management, and Trade Lifecycle processing.
Strong understanding of OTC and Exchange-Traded Derivatives operations, including settlements and post-trade processing.
Knowledge of Fixed Income, Foreign Exchange (FX), Equities, Credit, Commodities, and Derivative products.
Experience with SWIFT settlements, payment processing, confirmations, and reconciliation workflows.
Working knowledge of Jenkins, Git, JIRA, CI/CD pipelines, and release automation.
ITIL Foundation or higher certification.
Experience supporting globally distributed production environments across multiple regions.
Exposure to operational risk management, audit, compliance, and regulatory controls within investment banking environments.
Desired Leadership Competencies
Strong people leadership with experience building, mentoring, and developing production support teams.
Ability to influence cross-functional stakeholders and drive operational excellence across global teams.
Customer-focused mindset with a commitment to service quality and continuous improvement.
Proven ability to make sound decisions under pressure while maintaining effective stakeholder communication.
Strong governance, risk management, and execution capabilities with a focus on operational resilience.
How We Work:
Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a permanent full-time position located in Pune. As the selection and interview process is ongoing, please submit your application in English as soon as possible, if your profile is selected, a member of our team will contact you within 4 weeks.
Who We Are:
Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
Our 3 offerings are:
· Managed Services
· Consulting & Solutions
· Technology
To know more about Delta Capita and our culture click here: Working at DC - Delta Capita
A global capital markets consulting, managed services and technology provider.
Delta Capita is a leading global Capital Markets consulting, managed services, and technology provider with a unique combination of experience in financial services and capability in technology innovation. Headquartered in the UK, Delta Capita has professionals across its offices in London, Germany, India, Ireland, Singapore, and the USA. Delta Capita specialises in the creation of multi-client managed services with technology, people, and infrastructure.
Offices: 40 Bank Street, Canary Wharf, London, E14 5NR, GB · Herikerbergweg, 181, Amsterdam, Noord-Holland 1101, NL · 7 Straits View, Marina One East Tower, #05-01, Singapore, Singapore 018936, SG · 1 Connaught Road, 28th Floor, AIA central, Hong Kong , HK · 101 Avenue of the Americas, New York, New York, 10013, US
A global capital markets consulting, managed services and technology provider.
Delta Capita is a leading global Capital Markets consulting, managed services, and technology provider with a unique combination of experience in financial services and capability in technology innovation. Headquartered in the UK, Delta Capita has professionals across its offices in London, Germany, India, Ireland, Singapore, and the USA. Delta Capita specialises in the creation of multi-client managed services with technology, people, and infrastructure.
Offices: 40 Bank Street, Canary Wharf, London, E14 5NR, GB · Herikerbergweg, 181, Amsterdam, Noord-Holland 1101, NL · 7 Straits View, Marina One East Tower, #05-01, Singapore, Singapore 018936, SG · 1 Connaught Road, 28th Floor, AIA central, Hong Kong , HK · 101 Avenue of the Americas, New York, New York, 10013, US
