Beachwood, Ohio, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Staff Management, Guest Services, Front Office Operations, Budget Management, Payroll Processing
Beachwood, Ohio, United States · On-site
As a Housekeeping Manager, you will directly supervise associates in the Housekeeping Department and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibili…
Skills: Staff Supervision, Housekeeping Management, Performance Appraisal, Budget Management, Inventory Control
Beachwood, Ohio, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: HVAC Repair, Fire Suppression Systems, Boiler And Chiller Maintenance, Plumbing, Electrical Repair
Beachwood, Ohio, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Housekeeping Inspection, Quality Control, Customer Service, Time Management, Organization
City of Saratoga Springs, New York, United States · On-site
$19/hr–$19/hr
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Customer Service, Communication Skills, Time Management, Multi-tasking, Basic Computer Skills
City of Saratoga Springs, New York, United States · On-site
$70k/yr
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Food Service Management, Staff Training, Budget Management, Inventory Control, Customer Service
Town of Pittsford, New York, United States · On-site
$16/hr–$16/hr
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Customer Service, Appointment Scheduling, Payment Processing, Retail Sales, Time Management
City of Albany, New York, United States · On-site
$16/hr–$16/hr
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Housekeeping, Time Management, Organization, Sanitization, Cleaning Standards
City of Albany, New York, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Customer Service, Food Preparation, Beverage Service, Cash Handling, Food Safety Compliance
City of Saratoga Springs, New York, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Dishwashing, Sanitization, Time Management, Prioritization, Food Handling
Beachwood, Ohio, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Troubleshooting, Painting, Plumbing, Woodworking, Concrete And Tile Repair
Providence, Rhode Island, United States · On-site
Job Description Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just l…
Skills: Housekeeping, Time Management, Organization, Sanitization, Cleaning Standards
Robinson Township, Pennsylvania, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Customer Service, Food Service, Beverage Preparation, Cash Handling, Inventory Management
Beachwood, Ohio, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Troubleshooting, Painting, Plumbing, Woodworking, Concrete And Tile Repair
Beachwood, Ohio, United States · On-site
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Housekeeping, Time Management, Organization, Sanitization, Cleaning Standards
City of Albany, New York, United States · On-site
$70k/yr
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: P&L Management, Financial Management, Staff Training, Customer Service, Strategic Planning
Beachwood, Ohio, United States • On-site
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Supervise Front Office and Food & Beverage associates while managing hiring, training, and performance appraisals. Handle administrative tasks including budgeting, occupancy forecasting, and ensuring adherence to brand standards and sanitation laws.
Requires 1 to 3 years of experience in guest services or front desk operations and an associate's degree or equivalent. Candidates must possess strong communication, staff management, and organizational skills.
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Office Operations Manager.
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!
As a Front Office Operations Manager, you will directly supervise associates in the Front Office and Food & Beverage Departments and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Your specific duties in this role will include:
• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Perform Front Desk and Food & Beverage duties as needed.
• Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
We are looking for a self-motivated Front Office Operations Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
Specific qualifications for the role include:
• 1 to 3 years related experience in guest services, front desk or related professional area
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills
• Ability to work as part of a team and complete tasks individually
• Solid organizational, time-management and prioritization skills
As a Front Office Operations Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
• Competitive pay
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities
To develop, acquire, and manage a portfolio of exceptional properties offering an unparalleled experience to our guests.
OUR MISSION To develop, acquire, and manage a portfolio of exceptional properties offering an unparalleled experience to our guests and to benefit all stakeholders - associates, guests, vendors, lenders, owners, investors, and the communities we live and do business in. OUR STORY With over 50 years of hospitality experience, the DelMonte Hotel Group has a proven track record of building quality assets and maximizing returns without sacrificing guest satisfaction. The DelMonte Hotel Group holds the distinction of being one of the longest-running Marriott franchisees in the world, with more than 52 years of consecutive ownership. Consistently recognized as one of the top hotel management companies in the country, DHG continues to build an expanding portfolio that defines excellence. DelMonte Hotel Group owns and operates across a multi-brand platform including Marriott and Hilton. With an award winning Spa included in the portfolio, DHG continues to be a leader in the hospitality industry and exceeds expectations in the restaurant industry with the reinvention of Erie Grill and the opening of Grappa. As DHG moves into the future, they look forward to new developments in mixed-used space and in larger secondary cities and the ability to provide management services to third parties while continuing to provide a warm and remarkable experience for their guests.
Offices: Corporate Office, 909 Linden Ave, Rochester, NY 14625, US · 41 N Main St, Pittsford, NY 14534, US · 33 Corporate Woods, Rochester, NY 14623, US · 1890 West Ridge Rd, Rochester, NY 14615, US · 30 Celebration Drive, Rochester, NY 14620, US
To develop, acquire, and manage a portfolio of exceptional properties offering an unparalleled experience to our guests.
OUR MISSION To develop, acquire, and manage a portfolio of exceptional properties offering an unparalleled experience to our guests and to benefit all stakeholders - associates, guests, vendors, lenders, owners, investors, and the communities we live and do business in. OUR STORY With over 50 years of hospitality experience, the DelMonte Hotel Group has a proven track record of building quality assets and maximizing returns without sacrificing guest satisfaction. The DelMonte Hotel Group holds the distinction of being one of the longest-running Marriott franchisees in the world, with more than 52 years of consecutive ownership. Consistently recognized as one of the top hotel management companies in the country, DHG continues to build an expanding portfolio that defines excellence. DelMonte Hotel Group owns and operates across a multi-brand platform including Marriott and Hilton. With an award winning Spa included in the portfolio, DHG continues to be a leader in the hospitality industry and exceeds expectations in the restaurant industry with the reinvention of Erie Grill and the opening of Grappa. As DHG moves into the future, they look forward to new developments in mixed-used space and in larger secondary cities and the ability to provide management services to third parties while continuing to provide a warm and remarkable experience for their guests.
Offices: Corporate Office, 909 Linden Ave, Rochester, NY 14625, US · 41 N Main St, Pittsford, NY 14534, US · 33 Corporate Woods, Rochester, NY 14623, US · 1890 West Ridge Rd, Rochester, NY 14615, US · 30 Celebration Drive, Rochester, NY 14620, US
